Lou Bachrodt Auto Mall

New car purchase I just recently purchased my 3rd new car from Lou Bachrodt in Rockford IL and couldn't be happier. The dealership is always so clean and the staff is I just recently purchased my 3rd new car from Lou Bachrodt in Rockford IL and couldn't be happier. The dealership is always so clean and the staff is extremely helpful. My sales guy J.R. Henry is awesome and always such a pleasure to work with. Frank in finance was great and helped get me a great rate. Thanks for making car buying fun and easy. More

Great salesperson Our Salesperson Kevin Lee was very helpful, he was with us through everything including our indecision on what to purchase always there to answer any Our Salesperson Kevin Lee was very helpful, he was with us through everything including our indecision on what to purchase always there to answer any questions. What was especially nice was that he wasn't the pushy type, which pleased us very much, we have walked off lots and refused to go back because of pushy salespersons. We would definitely go back. More

Very Happy Matt was very helpful. He was constantly on top of seeing that my questions were answered in a timely manor - morning, day or night. He made it an en Matt was very helpful. He was constantly on top of seeing that my questions were answered in a timely manor - morning, day or night. He made it an enjoyable experience. More

Purchase of 2015 BMW 428xi I would rate my overall car purchase experience at Lou Bachrodt Auto Mall as excellent. I especially enjoyed working with my salesperson, Josh Schnei I would rate my overall car purchase experience at Lou Bachrodt Auto Mall as excellent. I especially enjoyed working with my salesperson, Josh Schneider. He was helpful, pleasant and knowledgeable of the vehicle I purchased. I feel both Josh and Steve Hefty worked hard to service my car buying needs and provided a deal that was fair to both parties. I wish to also express my appreciation for the manner in which the car was delivered . It was a pleasant and memorable experience. The car was presented beautifully and Josh took the time to acquaint me with all of the vehicle's features. I also appreciated that the vehicle was delivered with a full tank of gas. That's a very nice way of the dealership to say "Thank You" to it's customer. More

Super sales person Sam Ferrille Want to thank Sam Ferrille for helping us purchase our new Acadia we came in on our way to a function to look at the selection and set up a appointmen Want to thank Sam Ferrille for helping us purchase our new Acadia we came in on our way to a function to look at the selection and set up a appointment for the next morning he met me at the door at 9am had the deal closed by 1030am came back with my wife to sign papers at 3 to pick it up. Did a great job of setting all the electronics and explaining how everything worked to us Thank you Sam for a great experience Joe & Val Seipts More

Sales experience I went to the dealer to have the oil changed in one of my cars. To pass the time I talked with Joe Luy the only person on the floor; it was very early I went to the dealer to have the oil changed in one of my cars. To pass the time I talked with Joe Luy the only person on the floor; it was very early. I looked at a new Enclave on the floor. We discussed the differences between the new one and the 2014 Enclave that I'd bought 32 months ago. We also discussed leasing. In the end, Joe made me a deal I couldn't refuse. No pressure, just talk. I like doing business that way. More

I Got It! Thanks to my call to Sam, I found the Encore and color I wanted after calling other dealerships, now my birthday present is sitting pretty. Thanks to my call to Sam, I found the Encore and color I wanted after calling other dealerships, now my birthday present is sitting pretty. More

Great customer service Always attentive to customer needs. On time with appointments. JR takes the time to look for what you want and make it happen. Great experience! Always attentive to customer needs. On time with appointments. JR takes the time to look for what you want and make it happen. Great experience! More

Salesman got us in and out in just an hour or so. Only concern was internet price turned out to be "wrong." Apparently "someone" didn't put it on the internet correctly. No offer to match it. (I sh Only concern was internet price turned out to be "wrong." Apparently "someone" didn't put it on the internet correctly. No offer to match it. (I should have asked, I guess.) Other than that, experience was good. More

Excellent Are sales men Mike Fisher was a fabulous sale men. He work hard for me. I would recommend him. There is nothing more to say. Are sales men Mike Fisher was a fabulous sale men. He work hard for me. I would recommend him. There is nothing more to say. More