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Lou Bachrodt Auto Mall

Rockford, IL

4.5
2,173 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,173 reviews

March 12, 2021

Courtney went out of her way to make sure I was taken care of for the recalls on my 2016 Chevy 4500 thanks! Loralee Coggins More

by DAISY3001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney Karau
Mar 16, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for leaving us this review. We are very happy to hear that we could help get you set up with the perfect new car. If there is anything more we can do for you, please feel free to come back and see us anytime! Take care. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

March 11, 2021

Adam and Shain made it easy and really personable. As a women buying a car they made it less intimidating. I love my Jetta. Thanks . More

by karlagonzalez304
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shain Bono, Adam Dokken
Mar 16, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

March 10, 2021

Adam was the best knowledgeable salesman and he did everything to his best. Whoever was managing was not about the customer but grateful still. Ty More

by Cascey jones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shain Bono, Adam Dokken
Mar 12, 2021 -

Lou Bachrodt Auto Mall responded

We appreciate the time you took out of your day to provide this feedback, Cascey. At Lou Bachrodt Chevrolet Buick GMC, our goal is to provide nothing short of a 5-star experience for all our customers and we apologize for falling short in this instance. Please get in touch with us at your earliest convenience so we can learn more about your visit. Thank you! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

March 09, 2021

I had an excellent experience at Lou Bachrodt Auto Mall, even though I purchased a Certified Pre-Owned Mazda CX-3 which wasn’t their typically inventory. Jenny was extremely personable, well mannered, an More

by colin184
Recommend Dealer
Yes
Employees Worked With
Jennifer Morelock
Mar 11, 2021 -

Lou Bachrodt Auto Mall responded

Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

March 08, 2021

Prosper was the best he helped us right away. I would recommend him to everyone and anyone. He answered all questions if he didn’t know the answer he went and found out right away. The BEST! More

by tyabbi02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Prosper Rubino
Mar 11, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Jim Lathrop, Service Manager jim.lathrop@bachrodt.com

February 28, 2021

Sam did a great job helping us find the vehicke we wanted. Sam was very friendly and professional. Would return again to purchase another vehicle. More

by capalzkill
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille
Mar 03, 2021 -

Lou Bachrodt Auto Mall responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

February 28, 2021

Thank you to Jenny and Fil for all the hard work today!! This was the best experience I have ever had when purchasing a vehicle. More

by brenme2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Jennifer Morelock
Mar 03, 2021 -

Lou Bachrodt Auto Mall responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

February 26, 2021

Jenny and Fil were amazing when helping us out! Both went above and beyond to help us get a new car! I couldn't express how much I appreciated everything you guys did! More

by Shelby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor, Jennifer Morelock
Mar 02, 2021 -

Lou Bachrodt Auto Mall responded

Shelby, thank you for taking the time to provide us such great feedback! We are always excited to hear of yet another customer leaving happy in an awesome car! If you have any questions about your new vehicle you can reach out to any of us and we will help out. Thank you for choosing Lou Bachrodt Chevrolet Buick GMC! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

Mar 02, 2021 -

Lou Bachrodt Auto Mall responded

!

February 26, 2021

It was a pleasure working with Sam he made our experience in purchasing a vehicle exciting and fun. He is proficient with a great since of humor. I recommend any and everyone that is looking to purchase a ve More

by Jen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille
Mar 03, 2021 -

Lou Bachrodt Auto Mall responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

February 21, 2021

Jenny was wonderful to work with! Lou Bachrodt staff was friendly and knowledgeable. We will recommend all our family and friends to come here. Thanks! More

by hilden.alexis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Morelock
Feb 24, 2021 -

Lou Bachrodt Auto Mall responded

Thanks for your perfect review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

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