
Lou Bachrodt Auto Mall
Rockford, IL
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prompt I was early but they still got me in right away, needed a couple of service items, both pretty expensive ($700-800 each), but were completely good wit I was early but they still got me in right away, needed a couple of service items, both pretty expensive ($700-800 each), but were completely good without pressure to just think about it for a while (truck is going in garage for next 5-6 wks for vacation) More
Outstanding Service from beginning to end. Courtney Karau is a gem. She genuinely cares about providing her customers with a positive overall experience. Polite, knowledgeable and very Customer Courtney Karau is a gem. She genuinely cares about providing her customers with a positive overall experience. Polite, knowledgeable and very Customer Service oriented. She's a real asset to the Lou Bachrodt organization. More
Huge THANK YOU to Shari & Danielle!! You gals are awesome, and really made this an enjoyable and exciting experience for me!! Knowledgeable, friendly and patient with all my questions!! awesome, and really made this an enjoyable and exciting experience for me!! Knowledgeable, friendly and patient with all my questions!! More
I’ve always wanted a vehicle from this dealership. Over the years I’ve heard such great customer experience from my friends who have purchased vehicles. My experience was pretty Great! Couldn’t believe the years I’ve heard such great customer experience from my friends who have purchased vehicles. My experience was pretty Great! Couldn’t believe they approved me! So glad I’m part of this dealership family! Great staff! My sales rep Shari was so helpful! More
Nicole was helpful getting all the needed check points done for my 45k maintenance & service. Always great to know that things are taken care of swiftly and efficiently! done for my 45k maintenance & service. Always great to know that things are taken care of swiftly and efficiently! More
Great car buying experience. Thanks go out to John for getting us a great deal on our new car. We appreciate all your hard work in making it happen. getting us a great deal on our new car. We appreciate all your hard work in making it happen. More

Carl and Jenny were fantastic! They helped to achieve our goal for the day, and we walked away with a new Trax and a new VW! Thank you both for all your time today. You exceeded our expectations. And Lou Bac goal for the day, and we walked away with a new Trax and a new VW! Thank you both for all your time today. You exceeded our expectations. And Lou Bachrodt kept us as a repeat customer! Thank you!! More

I came with my husband thinking the worst as you hear horror stories with dealer. We met Fil and he turned what I would think would be a scary experience to the best positive experience we have had. He t horror stories with dealer. We met Fil and he turned what I would think would be a scary experience to the best positive experience we have had. He treated us with respect and made my payment goals possible. Thank you Lou Bachrodt for having a great employee there. I will refer all of my family to Fil as a result. More

HUGE shout out & many thanks to my friend Danielle Thies! You were absolutely amazing and SO helpful throughout the whole experience today!!! I LOVE IT!❤❤❤❤ If anyone is in the market for a new vehicle, go You were absolutely amazing and SO helpful throughout the whole experience today!!! I LOVE IT!❤❤❤❤ If anyone is in the market for a new vehicle, go to Lou Bachrodt and ask for Danielle! She really is amazing at her job as well as a truly great person who I am blessed to be able to call my friend!!!! More