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Lou Bachrodt Auto Mall

Rockford, IL

4.5
2,173 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,173 reviews

January 22, 2020

prompt I was early but they still got me in right away, needed a couple of service items, both pretty expensive ($700-800 each), but were completely good wit More

by kimnray2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole (i think)
Jan 22, 2020 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with prompt, courteous, and informative service. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Sincerely, Lou Bachrodt Chevrolet Buick GMC

January 21, 2020

Outstanding Service from beginning to end. Courtney Karau is a gem. She genuinely cares about providing her customers with a positive overall experience. Polite, knowledgeable and very Customer More

by chicago744
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney Karau
Jan 22, 2020 -

Lou Bachrodt Auto Mall responded

We are pleased to hear that you had an excellent experience with Courtney and the rest of our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Sincerely, Lou Bachrodt Chevrolet Buick GMC

January 21, 2020

Huge THANK YOU to Shari & Danielle!! You gals are awesome, and really made this an enjoyable and exciting experience for me!! Knowledgeable, friendly and patient with all my questions!! More

by Stacie.Guse
Recommend Dealer
Yes
Employees Worked With
Patti G in finance!!, Shain Bono, Shari Dwyer, Danielle Thies
Jan 22, 2020 -

Lou Bachrodt Auto Mall responded

Thanks for your perfect review, Stacie! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Lou Bachrodt Chevrolet Buick GMC

January 21, 2020

I’ve always wanted a vehicle from this dealership. Over the years I’ve heard such great customer experience from my friends who have purchased vehicles. My experience was pretty Great! Couldn’t believe More

by Domitiliac67
Recommend Dealer
Yes
Employees Worked With
Dan Anderson, Shari Dwyer
Jan 22, 2020 -

Lou Bachrodt Auto Mall responded

Thank you so much for taking the time to share your kind words about your experience at Lou Bachrodt Chevrolet Buick GMC! We love our happy customers and are honored to have you as part of our family. Please always feel free to reach out if you need anything – be it sales or service! Sincerely, Lou Bachrodt Chevrolet Buick GMC

January 20, 2020

Nicole was helpful getting all the needed check points done for my 45k maintenance & service. Always great to know that things are taken care of swiftly and efficiently! More

by michael hongsermeier
Recommend Dealer
Yes
Employees Worked With
Nicole 5Star Service
Jan 22, 2020 -

Lou Bachrodt Auto Mall responded

Michael, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Nicole does for Lou Bachrodt Chevrolet Buick GMC and our customers. Hope to see you again soon! Sincerely, Lou Bachrodt Chevrolet Buick GMC

January 20, 2020

Great car buying experience. Thanks go out to John for getting us a great deal on our new car. We appreciate all your hard work in making it happen. More

by Craig.lisa
Recommend Dealer
Yes
Employees Worked With
John Schopf, Seth McCammond
Jan 22, 2020 -

Lou Bachrodt Auto Mall responded

We are truly grateful for this awesome review! We are thrilled that John was able to take care of you. He is a great asset to our team and we appreciate him for providing you with the service that you deserve. Thank you again and we look forward to the opportunity to work with you again in the future. Sincerely, Lou Bachrodt Chevrolet Buick GMC

January 18, 2020

Carl and Jenny were fantastic! They helped to achieve our goal for the day, and we walked away with a new Trax and a new VW! Thank you both for all your time today. You exceeded our expectations. And Lou Bac More

by Crys&Davi
Recommend Dealer
Yes
Employees Worked With
Carl Bates, Dan Anderson, Jennifer Morelock
Jan 22, 2020 -

Lou Bachrodt Auto Mall responded

Thank you for this amazing review of your experience with Carl and Jenny here at Lou Bachrodt Chevrolet Buick GMC! The experience you described is exactly what we aim for, and it’s great to know we’re exceeding our goals with our customers! Should you have any questions, feel free to reach out. Otherwise, we’ll see you at your next service appointment! Sincerely, Lou Bachrodt Chevrolet Buick GMC

January 18, 2020

This is second time I worked with Fil; always great to work with, always finds what I need or want! Would always return for help. More

by essington21
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor
Jan 22, 2020 -

Lou Bachrodt Auto Mall responded

We are pleased to hear that you had an excellent experience with Fil and the rest of our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Sincerely, Lou Bachrodt Chevrolet Buick GMC

January 17, 2020

I came with my husband thinking the worst as you hear horror stories with dealer. We met Fil and he turned what I would think would be a scary experience to the best positive experience we have had. He t More

by mcruzmariag
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor
Jan 22, 2020 -

Lou Bachrodt Auto Mall responded

We cannot thank you enough for your wonderful review of Lou Bachrodt Chevrolet Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Lou Bachrodt Chevrolet Buick GMC

January 15, 2020

HUGE shout out & many thanks to my friend Danielle Thies! You were absolutely amazing and SO helpful throughout the whole experience today!!! I LOVE IT!❤❤❤❤ If anyone is in the market for a new vehicle, go More

by t.delaney718
Recommend Dealer
Yes
Employees Worked With
Dan Anderson, Jennifer Morelock, Danielle Thies
Jan 15, 2020 -

Lou Bachrodt Auto Mall responded

Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Danielle was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, Lou Bachrodt Chevrolet Buick GMC

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