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Lou Bachrodt Auto Mall

Rockford, IL

4.5
2,173 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,173 reviews

December 29, 2019

Had a great experience buying my car from Lou Bachrodt! Al Luna was amazing. He made everything so easy to understand and was extremely honest. Overall, it was a great experience from start to finish! More

by D.C.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Luna, Dan Anderson
Dec 30, 2019 -

Lou Bachrodt Auto Mall responded

We are truly grateful for this awesome review! We are thrilled that Al was able to take care of you. He is a great asset to our team and we appreciate him for providing you with the service that you deserve. Thank you again and we look forward to the opportunity to work with you again in the future. Sincerely, Lou Bachrodt Chevrolet Buick GMC

December 28, 2019

Anoche car I went to a different dealership and I Just wasted my time, they did not pay to much attention to me so I had to come back to see Al Luna to get the More

by juanpkg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Luna
Dec 30, 2019 -

Lou Bachrodt Auto Mall responded

Thank you so much for this fantastic review! We appreciate you taking the time to share your experience and for allowing us to show you the Lou Bachrodt Chevrolet Buick GMC difference! If you should have any questions regarding your new vehicle, please don’t hesitate to reach out! Otherwise, we wish you miles of happy driving! Sincerely, Lou Bachrodt Chevrolet Buick GMC

December 26, 2019

Antwoine was very helpful he put us in the car we wanted he answered all my questions he was pleasant all around thank you Antwoine More

by derrickcolvin207
Recommend Dealer
Yes
Employees Worked With
Antwoine Brown
Dec 26, 2019 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that Antoine made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Sincerely, Lou Bachrodt Chevrolet Buick GMC

December 25, 2019

Overall a great place Lou bachrodt isn’t a great place and understood when I said I wanted to be within my budget. The place has great work ethic and amazing Communication. More

by Alex602846
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriel Carrión, Rob Nelson
Dec 26, 2019 -

Lou Bachrodt Auto Mall responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Lou Bachrodt Chevrolet Buick GMC

December 23, 2019

excellant Bought a new car from Nick Scott, He did a great job in keeping it all real. I would send others his way for looking for a new car More

by dso729
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Scott
Dec 23, 2019 -

Lou Bachrodt Auto Mall responded

We are pleased to hear that you had an excellent experience with Nick and the rest of our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Sincerely, Lou Bachrodt Chevrolet Buick GMC

December 23, 2019

Easy experience The sale was smooth, Al Luna was professional and helpful when it came to all my questions. He was able to work with me and make me feel good about my More

by KyleMaavich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Luna
Dec 23, 2019 -

Lou Bachrodt Auto Mall responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Lou Bachrodt Chevrolet Buick GMC

December 23, 2019

I have worked with Sam on my 4th truck, he is GREAT I have worked with Sam on four trucks, everyone has been great. He is always flexible with my work hours and gets the best dollar for my trade in. More

by ronpalm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille
Dec 26, 2019 -

Lou Bachrodt Auto Mall responded

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Sam. Please let us know if we can ever help you in the future. Sincerely, Lou Bachrodt Chevrolet Buick GMC

December 21, 2019

Lionel and Noel were great I got into a pretty bad accident and Lionel and Noel made the transition into. New car seamless. They are both really personable and I appreciate how More

by casscenteno1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noel and patti, Lionel Vil
Dec 23, 2019 -

Lou Bachrodt Auto Mall responded

We're glad to hear that your emergency situation got handled to your standards. Reviews like yours help us to make sure that we're meeting the needs of our customers and we appreciate you for taking the time to leave a review. Sincerely, Lou Bachrodt Chevrolet Buick GMC

December 18, 2019

Best service ever Sam was very professional and patient and always willing to go above and beyond to find exactly what we were looking for. He always answered all of ou More

by gonzalezadelmo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille
Dec 18, 2019 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Sam went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Lou Bachrodt Chevrolet Buick GMC

December 18, 2019

Al and Shain went out of their way to make sure I got the truck I wanted. This is my 2nd new Chevy truck from Lou bachrodt and the process was just as easy as the first time. Price was fair and service was g More

by Ashaner91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Luna, Sam Ferrille, Brian Timm, Shain Bono
Dec 18, 2019 -

Lou Bachrodt Auto Mall responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. -Lou Bachrodt Chevrolet Buick GMC

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