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Lou Bachrodt Auto Mall

Rockford, IL

4.5
2,173 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,173 reviews

November 06, 2019

Excellent Car Purchasing Experience! Sam & Gary were extremely helpful! We were excited to upgrade vehicles both were very knowledgeable from the new to used car options. We love our bran More

by hedwards12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille, Gary Jackson
Nov 06, 2019 -

Lou Bachrodt Auto Mall responded

Hello hedwards12 and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Sam and Gary were there to provide you with such exceptional service! Thank you again and congratulations on your new Traverse. Sincerely, Lou Bachrodt Chevrolet Buick GMC

November 06, 2019

Prosper was great to work with. He followed through with everything he said he would do. Very impressed. It was a positive experience which had not been at other dealerships during this vehicle search. More

by justwilks
Recommend Dealer
Yes
Employees Worked With
Prosper Rubino
Nov 07, 2019 -

Lou Bachrodt Auto Mall responded

Congratulations on your new vehicle, justwilks. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Prosper was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, Lou Bachrodt Chevrolet Buick GMC

November 05, 2019

Excellent customer service I’m in love with my new vehicle. Brian was really good at answering every question. He did an amazing job. I highly recommend him. More

by Buick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Casey
Nov 06, 2019 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that Brian made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

November 04, 2019

Smooth experience from start to finish Everyone in VW was extremely nice and helpful. Nice selection of Jetta’s to choose from. See you in 4 years when my lease is up. More

by Rissa S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
VW sales manager , Dan Anderson, Michael Hall
Nov 04, 2019 -

Lou Bachrodt Auto Mall responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. -Lou Bachrodt Chevrolet Buick GMC

November 03, 2019

Very pleasant. The sales associate was extremely helpful and professional. I never felt pressure to make a purchase. Lionel went above and beyond to explain all the More

by Cyclonemom
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Finance person, Roland De La Rosa, Lionel Vil
Nov 04, 2019 -

Lou Bachrodt Auto Mall responded

It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Lou Bachrodt Chevrolet Buick GMC. Thank you so much for your business and please let us know if there's anything else we can do for you. -Lou Bachrodt Chevrolet Buick GMC

November 02, 2019

Great sales team. Very friendly salesman. Micheal Hall was very helpful and really took his time to make sure my needs were met. Did all they could to get me in the car More

by Carrie9374
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Hall
Nov 04, 2019 -

Lou Bachrodt Auto Mall responded

Carrie9374, we are so glad we could take care of all of your needs at Lou Bachrodt Chevrolet Buick GMC. Thank you for giving this feedback; we will be sure to share it with the team! -Lou Bachrodt Chevrolet Buick GMC

October 30, 2019

Awesome Experience Trevor Smiley, was the guy to talk to ,get got things done, even with humor. Very polite and friendly puts you at ease! Gave us different options to More

by slyvest
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevor Smiley, Shain Bono
Oct 30, 2019 -

Lou Bachrodt Auto Mall responded

Thank you for your great review! We're glad to have Trevor on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Lou Bachrodt Chevrolet Buick GMC

October 29, 2019

Great experience. Sam and Gary did great for us on the Blazer! Very courteous and knowledgeable and restored our faith in Bachrodt’s. We had a bad experience or two wit More

by Mobyus05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille, Gary Jackson
Oct 30, 2019 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time to write this review. We are pleased to hear that Sam and Gary were able to provide an efficient and overall positive experience. -Lou Bachrodt Chevrolet Buick GMC

October 26, 2019

Mike is amazing! Mike was extremely helpful. We had an amazing experience and they worked with us to get us into a new VW! We will go back when it is time to purchase More

by Abartelli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roland De La Rosa, Michael Hall
Oct 28, 2019 -

Lou Bachrodt Auto Mall responded

Thank you for leaving us this great review! We are very happy to hear that Mike could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, The Lou Bachrodt Chevrolet Buick GMC Team

October 22, 2019

Too Easy - Very good to work with Enjoyed my visit. Jude and Gabe were very helpful and worked with us to ensure we got the right vehicle. They provided several options / choices for u More

by Lovettt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shain, Jude Molina, Gabriel Carrión
Oct 22, 2019 -

Lou Bachrodt Auto Mall responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Lou Bachrodt Chevrolet Buick GMC! If there is anything else we can do for you, please feel free to give us a call. Best, The Lou Bachrodt Chevrolet Buick GMC Team

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