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Lou Bachrodt Auto Mall
Rockford, IL
2,173 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,173 reviews
October 20, 2019
Great experience Ended my purchase with a friendly down to earth and fun salesman named Sam who went above and beyond to get me the best deal possible and negotiate re Ended my purchase with a friendly down to earth and fun salesman named Sam who went above and beyond to get me the best deal possible and negotiate reasonably without pressure. Would highly recommend Lou bachrodt and definitely recommend Sam! More
by Bill Springer
Employees Worked With
Sam Ferrille
October 16, 2019
Great Experience Trevor did a great job he got me the vehicle i wanted and for the price i wanted. Get Customer service and care for customers Trevor did a great job he got me the vehicle i wanted and for the price i wanted. Get Customer service and care for customers More
by Robertjones2794
Employees Worked With
Trevor Smiley
October 15, 2019
Amazing service Sam was so easy to deal with. We have now bought 4 vehicles with Sam and every time he makes the process extremely easy. He listens to what we want, k Sam was so easy to deal with. We have now bought 4 vehicles with Sam and every time he makes the process extremely easy. He listens to what we want, knows our likes and dislikes and doesn't waste our time on things we don't want or can't afford. On top of that he is extremely pleasant and makes the car buying experience easy and relaxing. We continue coming back because of Sam. More
by Mpnestor37
Employees Worked With
Sam Ferrille
October 13, 2019
Great day Associates were easy to work with. No hassling on the deal. Even the loan officer was easy to work with and the service department did a great job on Associates were easy to work with. No hassling on the deal. Even the loan officer was easy to work with and the service department did a great job on detailing the car. More
by Billy Rodgers
Employees Worked With
Prosper Rubino
October 12, 2019
Very good overall experience buying new car. All personnel where helpful and professional. Explained car features, additional service packages available, and each of the forms signed during purch All personnel where helpful and professional. Explained car features, additional service packages available, and each of the forms signed during purchase phase. Relaxed and supportive experience. More
by John
Employees Worked With
Lionel Vil, Dan Anderson
October 11, 2019
Great service Previously I didnt have the greatest experience at this location but after working with Gabriel I can say I will be back for future purchases. Gabriel Previously I didnt have the greatest experience at this location but after working with Gabriel I can say I will be back for future purchases. Gabriel took time and was actually really knowledgable about the vehicles that I was interested in. You could tell he has a passion for vw / audi vehicles. I could ask him a question about comparing the models and each package available and without hesitation he could explain to me in great detail the differences which is nice. Too many times I've been to dealers and there is just a guy or gal who really knows nothing about the product they are selling. I would mainly end up doing my own research and even so Gabriel was able to even inform me of things I didnt know about so I really appreciate that. I really hope someone up in leadership sees this review and understands what a great asset Gabriel is to their business. It was such good service that, to be completely honest, I was only coming here to get a view of a few models before traveling to another dealership to purchase as I usually have better experiences else where but instantly I felt at ease working with Gabriel and bought my vehicle here at Bachrodt. Gabriel even came in on his day off to help with finalizing the sale after my wife and I made our mind up on the trim level we wanted to get. Above that the pricing was great the financing office made it a quick and painless process which I also appreciate. This experience has made me forget of any previously less than great experiences I've had and has honestly made this my first stop and the first place I recommend to family and friends. More
by jakemassetti
Employees Worked With
Gabriel Carrión
October 10, 2019
Buying 2019 VW Tiguan Came in looking for 2016 BMW X1 which was unable to be sold at this time due to recall. Lionel suggested 2019 VW Tiguan. Test drove one that day and c Came in looking for 2016 BMW X1 which was unable to be sold at this time due to recall. Lionel suggested 2019 VW Tiguan. Test drove one that day and came back with my husband about a week later. Lionel was very friendly and knowledgeable about the VW and he was also very accommodating and patient as I had my one year old daughter with me both times we came to test drive the car. overall a great experience More
by BGreenhow
Employees Worked With
Lionel Vil, TJ Abell
October 08, 2019
New car purchase Deal was quick and easy. Enjoyed working with Sam and got the new car for my 84 year old mother. Will be back again. Thanks Sam!! Deal was quick and easy. Enjoyed working with Sam and got the new car for my 84 year old mother. Will be back again. Thanks Sam!! More
by Jeff@kmkmedia.com
Employees Worked With
Sam Ferrille
October 08, 2019
Great service Sam did an awesome job taking his time on getting the right payment and interest I was looking for and even stayed 2 hours close to make sure everythi Sam did an awesome job taking his time on getting the right payment and interest I was looking for and even stayed 2 hours close to make sure everything was good to go and finalized More
by Jbader0820
Employees Worked With
Sam Ferrille
October 06, 2019
Amazingly fast, they care here ! Tj an Lionel did a wonderful job and had me in and out of the place in a brand new car quickly. They made sure even after the purchase that we were sa Tj an Lionel did a wonderful job and had me in and out of the place in a brand new car quickly. They made sure even after the purchase that we were satisfied with our purchase. They really care here even after you leave and never forget a sale. The service here is something you won't experience at other dealerships and I'll probably never go anywhere else for a car, or to have my car serviced. More
by Catlyn
Employees Worked With
T.j., Lionel Vil, Dan Anderson
