Lou Bachrodt Chevrolet Coconut Creek

Dog and pony show I was ignorant of the fact that this place had a bad rep and you should read the other reviews and make the decision on your own. so in this case gua I was ignorant of the fact that this place had a bad rep and you should read the other reviews and make the decision on your own. so in this case guarantee yourself four hours for the show. And don't plan on leaving with a vehicle. Never did find out what the $699 government surcharge tax fee was...... Still waiting for an answer More

Satisfaction My husband and I had an excellent service while leasing our new car. Dennis McKitty and Tylyn Meeks were friendly, courteous and very thorough. We My husband and I had an excellent service while leasing our new car. Dennis McKitty and Tylyn Meeks were friendly, courteous and very thorough. We certainly recommend this dealership More

Don't buy from here, Matt sales manager=horrible I wish I could rate this dealership lower. I was promised over the phone by the gm I could get a 2018 Camaro for the price of $24,500 over the phone. I wish I could rate this dealership lower. I was promised over the phone by the gm I could get a 2018 Camaro for the price of $24,500 over the phone. So naturally I asked the best way to pay, they said a cashiers check would be easiest. So I go to the bank pay $25 for a cashiers check for $24,500 made out to the dealership, proceed to drive 40 minutes through traffic and tolls to get there. Upon my arrival they tell will, with no remorse, that they refuse to make the deal as they can't make money. However one hour prior they said if I went back today I would receive the car for that price. Now I have a cashiers check that I paid $25 for for, and cancelling the check will take 90-180 days to return in my account. So now I can't even go and buy a car somewhere else, have no reimbursement for my time, or the money I now have to wait 90-180 days to receive back in my account. The sales manager in charge was named Matt, and was extremely rude and showed no apologetic actions in trying to resolve this except for a short and simple sorry, which he then followed up with "perfect, we can shake hands and be friends or you can just get out, I don't really care" if anyone from Chevrolet is reading this. This man is a disgrace to the Chevrolet name and I hope you remove him from any business you have together. DO NOT BUY A CAR HERE. 100% hands down, worst customer service across the board. No care in the world about customer satisfaction and no intent to fix any issues or money spent on promised deals. Ridiculous. More

False advertise on the vehicle price Spoke to internet sales manager about a vehicle they listed for sale, the price was attractive and he were ready buy, only to find out the price liste Spoke to internet sales manager about a vehicle they listed for sale, the price was attractive and he were ready buy, only to find out the price listed on the internet was NOT the actual price, but a bait an switch to get you in. what we found out was that the listed price was if you had a trade worth at least $2k and if you financed with them. we were cash buys with no trade, so they said it would be 4k more on the price. I'll never do business there More

Trying to sell a car without cleaning it up I went to see a 2011 Chevy Equinox great price not a bad looking car but it was so filthy that they brought it out to me I mean they had it in stock f I went to see a 2011 Chevy Equinox great price not a bad looking car but it was so filthy that they brought it out to me I mean they had it in stock for 5 days showing people you don't want to clean it up I mean $5 Car Wash would work miracles in selling it and then you want to charge $900 for dealer fees to prep the car amazing More

Brand new Equinox broke down after 2 months ! The sales staff was great. Car buying experience was great. Did not expect the new car to break down after two months. Has been in Service for three The sales staff was great. Car buying experience was great. Did not expect the new car to break down after two months. Has been in Service for three weeks they tell me they cannot find out what is wrong with it and why it broke down said I needed a new catalytic converter replace that then my engine light came on had to take it back they don’t know why they replaced a fuse or some exhaust thing, left again to days later service engine light came back on again had to take it back in. Then they did not have a loaner to give me. No one answers your phone calls for service manager Sean never called you back had to contact corporate office ,still not resolved . The service tech said the new diesel equinox has “bugs” that need to be worked out and they did not know how or what was wrong to fix my brand new car!Inquired about Lemon Law and was told immediately did not qualify. After 3 visits to service dept, the lemon is still there and we are making payments on a car I can’t drive! More

Oil change that required 4 service visits We took a brand new 2018 Chevy 2500 High Country in for a free oil change. We did not purchase the truck there. When my husband backed out of parking We took a brand new 2018 Chevy 2500 High Country in for a free oil change. We did not purchase the truck there. When my husband backed out of parking space, the front driver's side wheel fell off truck. Had to order new rim. In addition, all 4 tires were not inflated properly. 2 weeks later we returned for rim. One week later we turned to have oil level corrected as it was overfilled. Today, in Texas, we had to take the truck in AGAIN for a rattle in the same tire. The hub was loose inside hubcap. The service dept neglected to tap it in. Our truck will never be taken to this dealer again. More

Quality Experience I don't measure the trustworthiness of a person or compnay when they sell me something or give me their word. Lip service is the easy part. I am old I don't measure the trustworthiness of a person or compnay when they sell me something or give me their word. Lip service is the easy part. I am old school, a handshake is all I need. I purchased a certified pre owned 2017 Sonic Premier. David M was a terrific salesman and friend. My wife is a home visit hospice nurse and transportation is vital for her patients and her. Three days after purchase we had some non warranty issues. I phoned Ira G and he wanted to make sure everything was 100%. We brought the car in and true to his word he went beyond his promise and corrected the issues. Thanks to David M Ira G David C and Ricky. You have earned a loyal customer. More

Deceitful Service I had a leveling kit installed on my 2018 Silverado. Not an issue, even Chevy dealerships sell lifted trucks. My leveling kit raised the front about 3 I had a leveling kit installed on my 2018 Silverado. Not an issue, even Chevy dealerships sell lifted trucks. My leveling kit raised the front about 3 inches. This caused the headlights to aim to high into the faces of oncoming traffic. Went to Coconut Creek Chevy to have the headlights adjusted. They told me it would take about 1.5 hours and charge me for 1.5 hours of labor. After about one hour and forty five minutes they told me my truck was ready. The GM mechanic told me that he adjusted the lights down as far as they would go and I should be alright. “I should be alright” is not what anyone wants to hear. They charged me $217 !! For this adjustment. Later that night I drove my truck. The mechanic was correct, he adjusted the lights all the way down. My lights pointed at the ground right in front of my truck. Aggravated, I googled headlights adjustment. So it turns out that this $217 one and a half hours of work consists of this. Open the hood of the truck and turn two Phillips head screws. No exaggeration, it took me five minutes to correctly adjust my lights. this is an example of why dealerships have a reputation of being crooks and ripping off customers. This was a perfect opportunity for the dealership to be honest and say it will take us a couple minutes to do this, not a big deal. This would make me a return customer. Instead they lie to me, charge me $217 and don’t even fix the problem. They lost a customer and I hope others use caution before being serviced at this Chevy dealership. More

Deceitful On May 18th 2018, I purchased a motor vehicle from this dealership. Unfortunately, the vehicle has not been satisfactory because it suffers from numer On May 18th 2018, I purchased a motor vehicle from this dealership. Unfortunately, the vehicle has not been satisfactory because it suffers from numerous fluid leaks including oil, transmission and power steering. These issues were masked and not mentioned during the sale. The salesman, David Cantella assured me that the vehicle was thoroughly inspected prior to being available for purchase and the car had NO mechanical problems. I specifically asked him the second time just to make sure and he reassured me that it was thoroughly checked and had no mechanical problems. We brought the vehicle home on the 18th and on Saturday the 19th May, we noticed oil stains on our driveway and on Monday the 21st May when the mechanics were open, we brought the vehicle for them to look at and they advised to my horror, that there were numerous leaks and also advised, if the vehicle was checked at all, they would have noticed these issues as it was impossible not to see them. The mechanic advised that these repairs must be performed immediately and the cost would be a phenomenal $3,000.00 that we were not expecting and just do not have. Upon returning to the dealership, David Cantella admitted that the car had only undergone a safety check and that we had purchased it “as is.” Ken and John, managers stated that they will not fix the vehicle because that would imply a warranty was given. They also warned us to not involve a lawyer. The car was grossly misrepresented, the sales man lied to us. The transaction was fraudulent. The company has been uncooperative in resolving this matter. Upon Ira Green’s request, we brought the car back to the dealership for an inspection on May 24th 2018 and subsequently turned away because their lawyer advised him to not do anything. I consider the lack of respect and wasting our time is just another example of the type of establishment they run. More