Lou Bachrodt Chevrolet Coconut Creek

Kelley Blue Book Instant Cash Offer Kenny "G" Gillard at Lou Bachrodt Coconut Creek was a true professional and a gentleman. He went out of his way to get me the best deal when I recentl Kenny "G" Gillard at Lou Bachrodt Coconut Creek was a true professional and a gentleman. He went out of his way to get me the best deal when I recently sold my Porsche Cayenne and his amazing customer service provided for a seamless, fluid transaction. It is rare to find someone of his caliber in this industry and he truly sets the bar when it comes to vehicle transactions. If you live in South Florida, ask for Kenny "G" Gillard and you will not be disappointed. His title is BDC/Internet Director, so he can probably help you no matter where you live. Highly recommend!! More

Terrible Customer Service Brought my Corvette in four times for basic maintenance... Nothing more than an oil change or alignment.. Every visit ended badly. They over promise a Brought my Corvette in four times for basic maintenance... Nothing more than an oil change or alignment.. Every visit ended badly. They over promise and under deliver every time.. Do your self a favor and find another local dealership... Its wroth the extra drive time if necessary... Here are some of things I experienced, even under the new management. 1. My wife had an appt for an oil change. She arrived ontime, only to wait two hours... Not a problem if she wasn't 8 months pregnant and with a two year old.. They told it would be a half hour. 2. They say you can drop cars off at 7am and get a ride. That would work if the service writers came to work on time. Twice I was there at opening.. Only to wait until 7:15 for anyone to show up.. Then when they do... they don't even bother to apologize. 3. Communication: Good reaching them and don't expect a call back... 4. Don't expect the car to be ready when promised and don't expect a call to let you know its done.. Twice they failed to call me... so I was forced to call over and over... only to have them not answer. 5. Drivers hate management: The staff does not play well. Get in the car with a driver and all they do is complain about how bad management is.. and they are right!!! 6. Check who is doing the repair work. they will put unqualified techs to fix your car. Had a friend that worked there. His stories about their shortcuts are scary to say the least.. You have been warned.. Go there at your own risk. More

they lied They lied about the price. The finance guy said he was giving me stuff, the prices were in the itemization. Would never go there again. They lied about the price. The finance guy said he was giving me stuff, the prices were in the itemization. Would never go there again. More

bad service Had a bad tire and oilchange person was very out of sorts told me he could not get me a tire for the weeken I asked if he tried elsewhere he said they Had a bad tire and oilchange person was very out of sorts told me he could not get me a tire for the weeken I asked if he tried elsewhere he said they don't answer the phone was there for 3 hrs this was my third car I bought there never will again and I work as a manager in a restaurant Wil pass it on Mr Donald Arcand More

David Hirsch is excellent service advisor David Hirsch , one of the service advisors, was especially kind and considerate and very helpful to me in the service department when i brought in my David Hirsch , one of the service advisors, was especially kind and considerate and very helpful to me in the service department when i brought in my spark for a new battery. Thank you ,David ! More

Traumatized Over the Chevy Recall My vehicle was taken into Chevy May 19th for the ignition switch recall. Already, a big deal. I was given a 6-8 week time frame for my parts to be man My vehicle was taken into Chevy May 19th for the ignition switch recall. Already, a big deal. I was given a 6-8 week time frame for my parts to be manufactured, sent in, and installed. Now being August 21st..... 13 weeks out my cars recall has been performed. Timing was not the only problem! When I received my call that my recall had been performed, I was prompted that my battery was now dead and my car would not start! I wonder why a car would not start after sitting for a recall in the hot garage... It wasn't started for 13 weeks!~ Of course, that would not be Chevy's responsibility to fix. They already lost so much money for the recalls and having to pay for rental cars, THEY MUST TRY TO MAKE SOME MONEY! Needless to say several employees were not even remotely helpful with the battery situation. Michelle Dysch talked down to me as if I did not understand how a battery even worked. She also was very rude in every aspect of the conversation. I spoke with individuals who are directors in the service department and neither of them were flexible or understanding my frustration either. After phone calls and emails to others a part of GM, it was all sorted out. I did finally get word that they would replace my battery with no cost. Unfortunately, it did not stop there. Casey Salman another man that works in the Chevy service department was the gentleman who did final paperwork with me before I received my car. His smug, disrespectful, and arrogant behavior was completely unacceptable! I was treated poorly because I was the customer who got exactly what she wanted and deserved. Not to mention the fact that when signing final paperwork I was for the first time informed that I also needed new tires and brakes. Thank you so much Lou Bachrodt Chevrolet for warning me on the remarkable conditions of my car immediately before I leave in it and never use your service again! More

I was online looking for a late model used car with low miles and came across an advertised buick lacrosse online pricw was 6995 after the test drive the price shot up to 8000 ,i just walked out. miles and came across an advertised buick lacrosse online pricw was 6995 after the test drive the price shot up to 8000 ,i just walked out. More

Had a terrible experience with Kent Smith, he quoted me a price, in writing and then went back on it when we came to sign the lease. Typical car salesman - rude, arrogant and obnoxious! I'd stay away unless price, in writing and then went back on it when we came to sign the lease. Typical car salesman - rude, arrogant and obnoxious! I'd stay away unless you want to aggrevation. There are many other locations to choose from - do yourself a favor and pick another one! More

Marty was great at finding the car I wanted, with extras at no extra cost. Originally he thought he had one at one of the sister properties only to find that it was sold and had to make a dealer to dealer at no extra cost. Originally he thought he had one at one of the sister properties only to find that it was sold and had to make a dealer to dealer trade to get the one that I wanted, so it took a few days. The paperwork seemed to take a bit more that what is needed. But in the end I am happy and have a car I enjoy. More

I have leased 2 vehicles through Lou Bachrodt Chevrolet. I went through their Internet sales department working with Renee Smith both times. It was a pleasure leasing a vehicle through her. Renee is fanta I went through their Internet sales department working with Renee Smith both times. It was a pleasure leasing a vehicle through her. Renee is fantastic at her job. She was very "up front" with me and letting me know what they could do and not do. We worked out most of the details ahead of time. When I showed up at the dealership there were no surprises. She hustled the entire time I was at the dealership. The only reason I gave a 4 (Good) rating for Overall Experience (rather than a 5) is because the amount of time it took at the dealership seemed a little excessive. Even though it seemed like Renee was always running, it took a while before I was finally able to sign the final documents. It might have just been a busy day (or because I showed up with little warning). More