Lou Fusz Chrysler Jeep Dodge Ram

MY NAME IS MARY ANDERSON AND I WORK FOR ASSOCIATED COURIERS, INC. ACI IS A TRUCKING/COURIER SERVICE. SO AS A COMPANY WE ARE IN THE MARKET ALOT FOR VEHICLES FOR OUR COURIERS TO DRIVE. WE NEED THEM TO COURIERS, INC. ACI IS A TRUCKING/COURIER SERVICE. SO AS A COMPANY WE ARE IN THE MARKET ALOT FOR VEHICLES FOR OUR COURIERS TO DRIVE. WE NEED THEM TO BE AT A GOOD PRICE, GOOD SERVICE, AND GET THEM IN A TIMELY MATTER. ACI HAD BEEN USING ANOTHER CAR DEALERSHIP WITH CONSTANT CUSTOMER SERVICE ISSUES. OUR OPERATIONS MANAGER WAS AT LOU FUSZ DODGE IN O'FALLON, MO. HE CAME ACROSS DONNA GARRISON IN THE DEALERSHIP AND HE TOLD DONNA WHAT OUR NEEDS WERE, SHE IMMEDIATELY FOUND US OUR VEHICLES THAT WE NEEDED. (WHICH THE OTHER DEALERSHIP WAS NOT ABLE TO FIND THE VEHICLES). SINCE THEN ACI HAS PURCHASED LOTS OF VEHICLES FROM LOU FUSZ, DODGE IN O'FALLON, MO. WE HAVE GOTTEN EXCELLENT SERVICE FROM DONNA GARRISON, PAPER WORK IS ALWAYS DONE, VEHICLES FUELED, SHE ALWAYS HAS US LOOK VEHICLES OVER THAT SHE BRINGS US. WE BELIEVE LOU FUSZ/DONNA GARRISON GOES THE EXTRA MILE AND THAT MEANS ALOT TO A COMPANY THAT IS GROWING AND ALWAYS BUSY. RECENTLY I SURPRISED MY HUSBAND FOR VALENTINES DAY WITH A BRAND NEW 2011 JEEP SAHARA WRANGLER. IT WAS A BIG TO DO AND TRYING TO KEEP IT A SECRET FROM MY HUSBAND WAS PRETTY HARD. BUT AGAIN IT WAS A GREAT EXPERIENCE EVERYONE THAT WAS INVOLVED WITH THE SURPRISE HANDLED IT VERY PROFESSIONALLY. IT WAS ALOT OF FUN AND I WOULD DO IT AGAIN! I HAD DONNA GARRISON BRING THE JEEP TO ACI ON VALENTINES DAY. DONNA HAD RED AND WHITE BALLOONS TIED TO THE JEEP. BUT FIRST I HAD A QUARTET SING TO MY HUSBAND, THEN WHEN THEY WERE DONE SINGING WE WALKED OUTSIDE AND THERE WE SAW THE JEEP COMING IN ALL ITS GLORY WITH ALL THE BALLOONS. IT WAS SUCH A COOL SITE. EVERYONE KEPT SAYING TO ME "YOUR GOOD" OR WOULD YOU MARRY ME? LOL ! IT WAS A GREAT DAY AND WE TOOK ALOT OF PICTURES. THANK YOU AGAIN TO DONNA GARRISON AND TONY RIGGIO. DONNA MADE IT A SPECIAL DAY FOR US, WITH ALL HER SPECIAL TOUCHES. I AM AN HR MANAGER AND I SEE ATTITUDES IN EMPLOYEES BOTH GOOD AND BAD. I SEE IN THE BUSINESS WITH DIFFERENT COMPANIES THEIR CUSTOMER SERVICE. I CAN SAY WITHOUT PAUSE THAT THE QUALITY OF CUSTOMER CARE DONNA GARRISON GIVES IS EXCELLENT AND LOOK FORWARD TO FUTURE BUSINESS WITH DONNA GARRRISON/LOU FUSZ. THANK YOU More

I went in to have my van's recalls fixed (there were 5). They fixed everything and at the end they handed me my KNOW YOUR VEHICLE fitness inspection and treatment plan. Well since the purchase of the van I They fixed everything and at the end they handed me my KNOW YOUR VEHICLE fitness inspection and treatment plan. Well since the purchase of the van I have received this paperwork everytime there is service performed on the van, but one thing always irritated me: the enging type on the paperwork stated 2.8L 4 CYL TURBO DIESEL. I don't know much about vehicles, but I do know a Dodge Caravan does NOT HAVE A DIESEL ENGINE. It just erked me that everytime I received this paperwork, NOBODY actually read it (from the dealership that is), if they had read it they would have noticed the mistake. Well today I finally remembered before I left to say something. I told the guy who brought up the paperwork and about an hour later at home I received a call from this gentleman. He actually took the time to fix it and call me to tell me that he fixed it. THAT WAS AWESOME, I never expected anyone to fix it, let alone call me. Don't remember the guys name but I am very appreciative that he called me. More

On December 16th, my 2008 Sebring took part in the Ice Capades and sustained damage to the left front (wheel, powersteering rack, clockspring, bumper). It was quite upsetting to see my front wheels like t Capades and sustained damage to the left front (wheel, powersteering rack, clockspring, bumper). It was quite upsetting to see my front wheels like this: / \ (sort of pointing toward each other rather than parellel). Not only did the Service Department at Lou Fusz have my car ready quicker than I expected, but it drives BETTER than before! I liked my Sebring prior to the incident, however I always thought the steering was a little "sloppy;" now, it is much more responsive and tighter! When deciding where to tow my car, I had to make a quick decision between Fusz and the shop recommended by my insurance company. I am somewhat new to the St Louis area. I never heard of the other shop, but Lou Fusz has a good reputation--and the online ratings the shop received help me make my decision. I am glad I chose Lou Fusz. All my phone calls were dealt with in a friendly and professional manner and I felt like a valued customer. Even the insurance claims adjuster commented his positive interactions with them. So, while I hope to not slide off the road again, I do know where to take my Sebring for any other issues! More

My Town & Country was in for service and we dropped it off over my husband's lunch hour. I was at home wihtout a car when my son's daycare called and he was sick and needed to come home. My husband coul off over my husband's lunch hour. I was at home wihtout a car when my son's daycare called and he was sick and needed to come home. My husband could not leave to come home and get me to the dealer, so I called Greg. He arranged for a shuttle driver to come right away to get me at home so I could go pick up my son. He was so nice and I was amazed at how quickly he put it all together. I really appreciate those extra services that make the experience so awesome! Thank you so much! We will be back - this is the type of experience that makes loyal customers! More

The Service Advisor, Amy Wokovich, is very detailed in the service required for my vehicle. Amy offered prices for each service before the work was started, explained why the service was necessary, and of the service required for my vehicle. Amy offered prices for each service before the work was started, explained why the service was necessary, and offered other suggestions, such as various tire brands with pricing. She is very knowledgeable and courteous, also. More

From greeting on lot, to purchase of a pre-owned van, to return of the pre-owned van and purchase of a new van, both gentleman were professional, courteous and strived to make sure we were happy with our de return of the pre-owned van and purchase of a new van, both gentleman were professional, courteous and strived to make sure we were happy with our decision. The dealership should be very proud (and lucky) to have these (2) great employees. More

Everything was great. They located and delivered the truck I was looking for. The parts I desired have been ordered and most have been installed at this point. Still waiting for tonneau cover. Look to h truck I was looking for. The parts I desired have been ordered and most have been installed at this point. Still waiting for tonneau cover. Look to have that as soon as possible. Other than that, everything went well. More

New vehicle buying is not something I enjoy but for once, Alan Main and the Lou Fusz group made it an enjoyable experience. No high pressure sales, which is huge in my book. I have always owned GM vehicles b Alan Main and the Lou Fusz group made it an enjoyable experience. No high pressure sales, which is huge in my book. I have always owned GM vehicles but I am really loving my new Jeep. Thanks for making the transition such an easy, enjoyable one!! More

Very happy with my experience at the dealership. Everyone that I had contact with was more than willing to help or answer questions. As far as the price of the vehicle goes it was better than anyone else wit that I had contact with was more than willing to help or answer questions. As far as the price of the vehicle goes it was better than anyone else within a fifty mile radius that I was looking at. More

Mark worked very hard to get me a car from another dealer and he succeeded. He was thorough, accurate, courteous and professional. He and the rest of the personal seemed very interested in do a good job. and he succeeded. He was thorough, accurate, courteous and professional. He and the rest of the personal seemed very interested in do a good job. The deal went very smoothly. I never got the feeling that I was being played or manipulated, but instead that the staff really was doing their best to serve me with respect and fairness. I recommend this dealership with out reservation. More