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Lou Fusz Ford

Chesterfield, MO

4.7
2,251 Reviews

2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,251 reviews

August 04, 2021

I am blown away with the service department here! I came because i was treated poorly by another dealership so i was a little nervous about the visit but i was blown away with the kindness and knowledge of More

by jenny18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Drazic
Aug 13, 2021 -

Lou Fusz Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!

August 03, 2021

As always Lou Fusz Ford services does a great job. Clear communications, and detail on what is due for your car. Turn around time was great and car clean when returned. More

by Kschieler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon
Aug 03, 2021 -

Lou Fusz Ford responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know.

August 03, 2021

Service completed earlier than promised and appreciated. I don’t wish to actually submit any thing more in writing. My return for service should be enough for your review. More

by kdaly71113
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry
Aug 03, 2021 -

Lou Fusz Ford responded

Thank you for your review. We appreciate you.

August 02, 2021

This is my go to dealership for service and buying , always a good experience. Rick was friendly, knowledgeable and very helpful by answering all of my questions. More

by Eric
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana Service Writer
Aug 03, 2021 -

Lou Fusz Ford responded

Thank you for doing business with us. We appreciate your loyalty and your continued trust in our dealership and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty.

Aug 03, 2021 -

Eric responded

Very satisfied with the service and sales staff

August 02, 2021

Great service advice. Didn’t just try to get me to do something for the sake of the repair. He did the right thing. Thanks More

by emdocmjk
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Can’t remember name
Aug 03, 2021 -

Lou Fusz Ford responded

Thanks for the kind review. Let us know if we can help with anything else.

July 30, 2021

Oil change was done in a timely manor. Why do I have to Oil change was done in a timely manor. Why do I have to type twenty five words. Don’t like these surveys in the first place now I have requirement More

by damnzotti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SA Jerry.
Aug 03, 2021 -

Lou Fusz Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.

July 25, 2021

IWe think Rick was very pleasant, and met our needs. Rick even picked us up at Target. We do not live close to this location and continue to come out, since you offer transportion. More

by rosswickghr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Jul 29, 2021 -

Lou Fusz Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!

July 23, 2021

Having never done a company lease through a dealership before, the dealership and Alondra were absolutely wonderful! Thank you for your help and making a seamless process. More

by sjneno
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alondra Cornejo
Jul 29, 2021 -

Lou Fusz Ford responded

We appreciate you taking the time to leave us a review. We hope you enjoy your new truck! We value your business and look forward to helping you again in the future.

July 22, 2021

We were pleased with the way we were treated at Lou Fusz. Alondra was very helpful in informing us if any questions we had. She was very friendly. More

by coffer86
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alondra Cornejo, Bryan Anderson, Abigail Fox
Jul 29, 2021 -

Lou Fusz Ford responded

You are the best! Thank you so much for taking the time to leave us a review. We value your business and look forward to serving you again soon.

July 20, 2021

Job completed and service center willing to work with us on affordable solutions to our repair. Thanks thanks thanks thanks thanks thanks thanks thanks thanks! More

by lzaharias
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Stahl
Jul 29, 2021 -

Lou Fusz Ford responded

Thank you for the 5 star rating! We really do appreciate your business and look forward to serving you again in the future!

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