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Lou Fusz Ford

Chesterfield, MO

4.7
2,251 Reviews

2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,251 reviews

June 22, 2021

Brandon was very helpful along with the parts team to identify the part required for my truck and it’s location More

by Conrathbecky
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brandon Piel, Jordan Hesterberg
Jun 24, 2021 -

Lou Fusz Ford responded

We appreciate you taking the time to leave us a review. Thank you for the kind words about Jordan. We value your business and look forward to helping you again in the future.

June 21, 2021

Excellent experience. Prompt, professional, on time. They picked up and delivered. More

by CUBASEBALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Jun 24, 2021 -

Lou Fusz Ford responded

Your business is very important to us. Thank you so much for the review.

June 21, 2021

The only thing I was frustrated with was trying to find the service dept. I first went to the building directly behind dealership and they then directed me further down. Went I finally found it, I parked m More

by cdlee9207
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept
Jun 24, 2021 -

Lou Fusz Ford responded

Thank you so much for the feedback. We will certainly share this with our team. We value your business and thank you for reachingout.

June 21, 2021

Great, friendly service! On time repairs and knowledgeable staff. Excellent service Dep ! More

by Debbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana, Jerry Gritt
Jun 24, 2021 -

Lou Fusz Ford responded

Your review is very important to us. Thank you for taking the time to share your experience with us. If there is anything we can do in the future please let us know. We look forward to seeing you again soon!

June 21, 2021

All service was done well and on time. Getting the ride back to work while serving was being done a big help. More

by dbergie64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Jun 24, 2021 -

Lou Fusz Ford responded

We appreciate your business! Thank you so much for the high rating!

June 21, 2021

Straight forward to deal with. Good work, needs a little help with timely communication. More

by QuickBrick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana, Bryan Mazuranic
Jun 24, 2021 -

Lou Fusz Ford responded

Thank you for your review! We appreciate you and look forward to serving you again soon!

June 21, 2021

Pulled in to have my car inspected and waited. Quick turn around, friendly service and great WIFI in the waiting room. More

by jimgl65
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Jun 24, 2021 -

Lou Fusz Ford responded

You are the best! Thank you so much for taking the time to leave us a review. We value your business and look forward to serving you again soon.

June 18, 2021

Customer service was great. Dropped off my car in the morning, and it was ready when they said it would be. The shuttle back and forth to work was a big help too. More

by Rhlake2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Jun 24, 2021 -

Lou Fusz Ford responded

Thank you so much! We appreciate you! Thank you for taking the time to leave us a review! We look forward to seeing you again soon.

June 18, 2021

Always a great experience with Lou Fusz Ford. Could use a cellphone repeater in the waiting area as the reception it's awful. The waiting room is nice but hard to work in with limited cell reception. More

by glen13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Runge
Jun 24, 2021 -

Lou Fusz Ford responded

Thank you for your time and the wonderful review. We value your business! Thank you the idea of a cell phone repeater. We will have to look into that. We do have wifi and wifi calling is a great option as well. We will share your idea with the General Manager. Thank you so much.

June 17, 2021

Professional, get the job done correctly the first time. Advisor's are very friendly and helpful and don't push anything. They do inform you of what your car needs. More

by DAVIDA7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Jun 24, 2021 -

Lou Fusz Ford responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help.

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