Back

Lou Fusz Ford

Chesterfield, MO

4.7
2,253 Reviews

2 Caprice Drive

Chesterfield, MO

63005

Directions

By Type

Showing 2,253 reviews

June 18, 2021

Always a great experience with Lou Fusz Ford. Could use a cellphone repeater in the waiting area as the reception it's awful. The waiting room is nice but hard to work in with limited cell reception. More

by glen13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Runge
Jun 24, 2021 -

Lou Fusz Ford responded

Thank you for your time and the wonderful review. We value your business! Thank you the idea of a cell phone repeater. We will have to look into that. We do have wifi and wifi calling is a great option as well. We will share your idea with the General Manager. Thank you so much.

June 17, 2021

Professional, get the job done correctly the first time. Advisor's are very friendly and helpful and don't push anything. They do inform you of what your car needs. More

by DAVIDA7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Jun 24, 2021 -

Lou Fusz Ford responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help.

June 17, 2021

Jerry was amazing, he did a great job of keeping me informed with the status of my repair. My car was in and out same day! More

by jhaid450r
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Jun 24, 2021 -

Lou Fusz Ford responded

Thank you for the review and we value your business. Thank you for the kind words about Jerry. We appreciate you taking the time out of your schedule to write such a wonderful review. We look forward to seeing you at our dealership again soon. Please feel free to reach out to us if there is anything you need in the future.

June 17, 2021

Service was great as always. This was for some recall work and i was treated no differentky than if i was spending thousands on repairs More

by jbrown83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Jun 24, 2021 -

Lou Fusz Ford responded

Your feedback is very important to us! Thank you so much for taking the time to leave us a review. We value your business and look forward to seeing you at our dealership again soon!

June 16, 2021

We enjoyed the purchasing experience and went home with an awesome truck. Everyone was friendly and Brandon was happy to answer all of our questions! More

by Emily Pownall
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Drazic, Bryan Anderson
Jun 17, 2021 -

Lou Fusz Ford responded

Thank you so much for leaving us a review. Your business is very important to us and we appreciate you choosing Fusz and the kind words about Brandon Drazic.

June 16, 2021

Rick Dana is the best. On time, communicates well, and always follows up. He and the service crew identified an issue that was unknown that could have caused a major problem and sorted it out without any More

by anonymous
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Jun 17, 2021 -

Lou Fusz Ford responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. If you have any questions, please don't hesitate to reach out to us again.

June 16, 2021

Brought in for oil change. Fast and friendly service! I love the new waiting area with free wifi! Rick recommended a service I needed so I appreciate his suggestions. More

by Sarabw76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Jun 17, 2021 -

Lou Fusz Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.

June 16, 2021

Quick service. Waiting room was nice and spacious. Staff is always friendly and do anything they can to solve any problems you may have. Thanks More

by jcobb06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Jun 17, 2021 -

Lou Fusz Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.

June 15, 2021

Lauren was very personable and kind. We were able figure out a plan for my new vehicle. The part I was less than impressed with was their use of only one financial institution for loans and came with a very More

by sleddog15
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Anderson, Lauren Sutter
Jun 17, 2021 -

Lou Fusz Ford responded

You are the reason we are in business. Your review is so important to us. Thank you for taking the time out of your schedule to do business with us and we look forward to seeing you again soon.

June 11, 2021

Very personal able and informative. Discussed each of the recommended services and the benefits for my vehicle. Set expectations on vehicle after hour pick up. Delivered service as promised More

by george
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Piel
Jun 14, 2021 -

Lou Fusz Ford responded

Thank you for doing business with us. We appreciate your loyalty and your continued trust in our dealership and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty.

...
105
...