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Lou Fusz Ford

Chesterfield, MO

4.7
2,254 Reviews
Here at Lou Fusz Ford, it is our mission to be the automotive home of drivers in the St. Louis, MO area. We provide a vast selection of new and used vehicles, exceptional car care and customer service with a smile! Speaking of new Ford models, you have your pick of our showroom. Our local Chesterfield Ford dealership keeps a great stock of used cars, trucks, and SUVs in inventory. With competitive prices offered on every pre-owned model for sale on our lot, you won't find a reason to visit any other Ford dealership near St. Louis. Lou Fusz Ford is conveniently located in Chesterfield and services the St. Louis, West County, Westport, Sunset Hills, South County, St. Charles, O'Fallon, St. Peters and surrounding areas. We have a wide vehicle selection with Incredible Staff. We have a top notch service department and an excellent Sales and Finance Department here to serve you.
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2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,254 reviews

March 11, 2021

Thank you for taking care of my truck Lou Fusz went above and beyond my expectation, great service from the Rick Dana in the service department and the technicians. I will be back More

by richdreinisch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Mar 16, 2021 -

Lou Fusz Ford responded

Thank you for sharing this great feedback with us. We feel our team is what makes Lou Fusz special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next visit!

March 11, 2021

Let me say how good God is, so I went to this place because one of the sales reps where able to help my brother get his new 2020 vehicle. So my car's engine was on its last leg and I really needed a ne More

by alicejefferson16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bryan Anderson, Lauren Sutter
Mar 11, 2021 -

Lou Fusz Ford responded

Alice we are so sorry things did not work out. We appreciate you sharing your feedback. If there is anything you ever need we will always be here for you. We are very happy you found the car that you wanted.

March 11, 2021

Arrived for my scheduled appointment about 20 minutes early. The service scheduled was for routine maintenance. Jerry got the service order written up ASAP and the car went in for the scheduled service. More

by Sam Whaley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Mar 16, 2021 -

Lou Fusz Ford responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care!

March 11, 2021

Friendly respectful works with you as much as possible ,kept me updated on my vehicle service. Waiting area clean and plenty of vending and coffee available More

by RCJACKSON711
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Drazic, Bryan Anderson, Corey Hughes, Cory Laneman
Mar 16, 2021 -

Lou Fusz Ford responded

Thank you for taking the time to write us a great review! We are thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else.

March 10, 2021

Top notch service department and staff. Thank you Rick Dana , Ron Matlock and other service techs for keeping our cars in tip top shape for thirty years plus. One stop shopping for are automotive repairs More

by TimDaley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Noles, Rick Dana, Joe Jerome, Brandon Piel, Jerry Gritt, Steve Decker, Daniel Obrecht
Mar 16, 2021 -

Lou Fusz Ford responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know.

March 10, 2021

Lou Fusz & Lauren Sutter Did an outstanding job with us. The F150 power boost with the 7.2 kilowatt generator is exactly what we needed for RV life. We really appreciated Lauren's knowledge of the Truck. T More

by oldsalt180
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Sutter
Mar 16, 2021 -

Lou Fusz Ford responded

Thanks for the kind review. Let us know if we can help with anything else.

March 10, 2021

One of the worst experiences I have ever had at this dealership. I have been going to this location for the past 10-12 years.changed my dash scree, my audio screen , my seats , mirrors, lights. Touched More

by SPROUTWORLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon Piel
Mar 10, 2021 -

Lou Fusz Ford responded

We apologize your dash screen was not put back to the view you were using upon completion of service. Please accept our apology. Your business is very important to us and we are very sorry for the trouble.

March 10, 2021

Everything was smooth and easy from the moment I pulled in until my car was done. It was a short and comfortable wait in the waiting room. More

by lgruettemeyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Mar 10, 2021 -

Lou Fusz Ford responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know.

March 09, 2021

Oil change, transmission service and a coolant exchange. Everything was done as said and the car was returned by end of day. Thanks for the free car wash. More

by woodblock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Piel, Jonathan Runge
Mar 10, 2021 -

Lou Fusz Ford responded

Thanks for the kind review. Let us know if we can help with anything else.

March 08, 2021

You can't beat the service at Lou Fusz Ford in Chesterfield Valley. They were able to take care of all my concerns with one visit. However, when I got home I discovered two items that I need to More

by glamoureux
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Mar 10, 2021 -

Lou Fusz Ford responded

Thank you for doing business with us. We appreciate your loyalty and your continued trust in our dealership and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty.

Mar 10, 2021 -

glamoureux responded

Thanks!!!

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