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Lou Fusz Ford

Chesterfield, MO

Overview
Employees
Reviews
Vehicles
4.7
2,254 Reviews
Here at Lou Fusz Ford, it is our mission to be the automotive home of drivers in the St. Louis, MO area. We provide a vast selection of new and used vehicles, exceptional car care and customer service with a smile! Speaking of new Ford models, you have your pick of our showroom. Our local Chesterfield Ford dealership keeps a great stock of used cars, trucks, and SUVs in inventory. With competitive prices offered on every pre-owned model for sale on our lot, you won't find a reason to visit any other Ford dealership near St. Louis. Lou Fusz Ford is conveniently located in Chesterfield and services the St. Louis, West County, Westport, Sunset Hills, South County, St. Charles, O'Fallon, St. Peters and surrounding areas. We have a wide vehicle selection with Incredible Staff. We have a top notch service department and an excellent Sales and Finance Department here to serve you.
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2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,254 reviews

January 25, 2021

Everything was great, well organized and worked as expected. I would definitely recommend Lauren Sutter and the dealership.Good communication with the sales lady and free pick up from the airport. More

by andreasheine74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Sutter
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Feb 01, 2021 -

Lou Fusz Ford responded

We appreciate your business! Thank you so much for the high rating!

January 25, 2021

Prompt and courteous service. Car was ready at expected time and He personally came and notified me. Service work was completed as expected. Thank you More

by mckay.bc
Recommend Dealer
Yes
Employees Worked With
Joe Jerome
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Feb 01, 2021 -

Lou Fusz Ford responded

Thank you for your review! We appreciate you and look forward to serving you again soon!

January 23, 2021

Jerry Gritt was very friendly and helpful in his explanation of service performed on my Explorer. I would recommend your service department to friends and family. More

by robert.oldani52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Report | Print
Feb 01, 2021 -

Lou Fusz Ford responded

Your review is very important to us. Thank you for taking the time to share your experience with us. If there is anything we can do in the future please let us know. We look forward to seeing you again soon!

January 21, 2021

Technicians were all very friendly and courteous... the time they said it would take to make the repairs were spot on! We were in and out in a very timely manner. I would highly recommend this company More

by pamjcollins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Piel
Report | Print
Feb 01, 2021 -

Lou Fusz Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.

January 20, 2021

Brandon was great! Explained my options without making me feel pressured to buy more services. I trust these guys and appreciate how fast they get my work done! More

by sarahd382
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Piel
Report | Print
Jan 20, 2021 -

Lou Fusz Ford responded

Thanks for your outstanding review! I'm very happy to hear that our team was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you.

January 19, 2021

Excellent service, as always. Repairs are explained well and I have always been happy with the level or service. Jerry does a great job explaining the reason a repair is required. More

by STEVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Report | Print
Jan 20, 2021 -

Lou Fusz Ford responded

Thank you for taking the time to write us a great review! We are thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else.

January 19, 2021

My service rep communicated well and completed everything on time and on budget. Highly recommend their service department Jerry is very knowledgeable w the issues I was having More

by ChazE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Report | Print
Jan 20, 2021 -

Lou Fusz Ford responded

Thank you for sharing this great feedback with us. We feel our team is what makes Lou Fusz special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next visit!

January 19, 2021

Always kind, pleasant and professional. They give me my options clearly and then patiently wait while I call my husband to verify what to do. I've never even seen one eye roll 😁 More

by weez.gardner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Report | Print
Jan 20, 2021 -

Lou Fusz Ford responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know.

January 19, 2021

Jerry was very helpful with my first Service visit and applying my points as needed. The car was finished sooner than expected. Great Job Jerry More

by Mrs.B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Report | Print
Jan 20, 2021 -

Lou Fusz Ford responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care!

January 18, 2021

Always easy to get an appointment and get in and out quickly. Very friendly staff and clean environment. I mostly love the reminders they send! More

by michelleangeli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Report | Print
Jan 20, 2021 -

Lou Fusz Ford responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you.

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