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Lou Fusz Ford

Chesterfield, MO

Overview
Employees
Reviews
Vehicles
4.7
2,254 Reviews
Here at Lou Fusz Ford, it is our mission to be the automotive home of drivers in the St. Louis, MO area. We provide a vast selection of new and used vehicles, exceptional car care and customer service with a smile! Speaking of new Ford models, you have your pick of our showroom. Our local Chesterfield Ford dealership keeps a great stock of used cars, trucks, and SUVs in inventory. With competitive prices offered on every pre-owned model for sale on our lot, you won't find a reason to visit any other Ford dealership near St. Louis. Lou Fusz Ford is conveniently located in Chesterfield and services the St. Louis, West County, Westport, Sunset Hills, South County, St. Charles, O'Fallon, St. Peters and surrounding areas. We have a wide vehicle selection with Incredible Staff. We have a top notch service department and an excellent Sales and Finance Department here to serve you.
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2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,254 reviews

November 12, 2020

I've been very happy with the service dept at Lou Fusz Ford. My family has gone to Lou Fusz for over 10 years and we have never had an issue. I usually work with either Jerry or Joe and have always found More

by Dean Team Subaru Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Jerome, Jerry Gritt
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Nov 16, 2020 -

Lou Fusz Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.

November 12, 2020

I will never buy a vehicle from Lou Fuze again. From the day of purchase until today, service has been lousy. NEVER AGAIN! NEVER AGAIN! More

by markrees223
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rick Dana, Joe Jerome, Jerry Gritt, Blake Howdeshell, Matt Brautigam, Steve Decker, Mike Bandera, Mark Brickey, Jonas Broad, Cory Howdeshell
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Nov 16, 2020 -

Lou Fusz Ford responded

We are so sorry to hear about your experience. Many of these employees were not even working on the day you came in but we see you gave all of them a one star review. Please reach out to our service manager so we can discuss. Thank you.

November 12, 2020

I had a good experience with my first time using Lou Fusz Ford Service. Rick was very helpful and took the time to explain service items and run through the cost of each item. Very polite as well. More

by Revbry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Report | Print
Nov 16, 2020 -

Lou Fusz Ford responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know.

November 11, 2020

Brandon was nice to work with. He explained some of the services that I didn't understand that I asked about. He was not pushy at all. More

by INTOXTIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Piel
Report | Print
Nov 16, 2020 -

Lou Fusz Ford responded

Thank you for the great review. Please come visit us if you need anything else, be it service or sales.

November 11, 2020

Sam was very helpful and not pushy. I had a good idea of what I wanted and Sam was helpful in understanding what I wanted and worked with me to make sure I was satisfied with the buying experience More

by playhky14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Ream, Samuel Dominguez
Report | Print
Nov 16, 2020 -

Lou Fusz Ford responded

Thank you so much for your review! We value your business and look forward to seeing you again soon.

November 11, 2020

Super quick oil change and very friendly service! My wife and I have purchased 3 new vehicles from Lou Fusz and take them back for routine service and always have a great experience. More

by Rarrezzio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Hughes, Rick Dana
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Nov 16, 2020 -

Lou Fusz Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!

November 11, 2020

Quick in and out, easy to schedule online. Got work done that was scheduled quickly and correctly. Thank you for getting truck in and out quick More

by cgray72603
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Report | Print
Nov 16, 2020 -

Lou Fusz Ford responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you.

November 11, 2020

Brought my truck in to check out a strange vibration. Everybody was very professional and courteous. They got me in and out quickly. Thanks All More

by Pete C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana, Joe Jerome, Brandon Piel
Report | Print
Nov 16, 2020 -

Lou Fusz Ford responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. If you have any questions, please don't hesitate to reach out to us again.

November 10, 2020

It was a good response from jerry and i liked it the response was very quick and i would like to visit again for any further issues More

by doratiramesh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Report | Print
Nov 19, 2020 -

Lou Fusz Ford responded

Thank you for your time and the wonderful review. We value your business!

November 10, 2020

Jerry was helpful, communicated well, and timely. Appreciated being able to schedule service online. Drop off and pickup was easy. 25 word minimum on review seems unnecessary for courtesy review. More

by MG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Report | Print
Nov 16, 2020 -

Lou Fusz Ford responded

We appreciate you taking the time to leave us a review. We value your business and look forward to helping you again in the future.

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