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Lou Fusz Ford

Chesterfield, MO

4.7
2,254 Reviews
Here at Lou Fusz Ford, it is our mission to be the automotive home of drivers in the St. Louis, MO area. We provide a vast selection of new and used vehicles, exceptional car care and customer service with a smile! Speaking of new Ford models, you have your pick of our showroom. Our local Chesterfield Ford dealership keeps a great stock of used cars, trucks, and SUVs in inventory. With competitive prices offered on every pre-owned model for sale on our lot, you won't find a reason to visit any other Ford dealership near St. Louis. Lou Fusz Ford is conveniently located in Chesterfield and services the St. Louis, West County, Westport, Sunset Hills, South County, St. Charles, O'Fallon, St. Peters and surrounding areas. We have a wide vehicle selection with Incredible Staff. We have a top notch service department and an excellent Sales and Finance Department here to serve you.
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2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,254 reviews

November 09, 2020

Jerry is the first and only Service Advisor at your facility that has actually acted as though I wasn’t a burden to their daily life. He is now the only reason I continue to have my Escape serviced a More

by Don and Neva Hartmann
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Nov 19, 2020 -

Lou Fusz Ford responded

Thank you so much! We appreciate you! Thank you for taking the time to leave us a review! We look forward to seeing you again soon.

November 07, 2020

Very polite and professional technicians!!!!! Awesome Service!!!! Jerry Gritt was the best!!! My vehicle was completed in a very timely manner and was even ready before I expected! More

by kninehndlr@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Nov 09, 2020 -

Lou Fusz Ford responded

Thank you for the 5 star rating! We really do appreciate your business and look forward to serving you again in the future!

November 06, 2020

Great Service and Great Scheduling. 3 cars serviced in one day Thank you much for taking care of me. It s a pleasure to take the cars there for service. More

by Wayne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Noles, Rick Dana, Jerry Gritt
Nov 09, 2020 -

Lou Fusz Ford responded

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. Please let us know if we can ever help you in the future.

November 05, 2020

Great service. This s my 6th ford that I have bought from Lou Fusz, and I have never had a problem that they didn't take care of More

by Wally Z
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Piel
Nov 09, 2020 -

Lou Fusz Ford responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!

November 05, 2020

Great service but it took twice as long as predicted. Service people were friendly, polite and professional. Could have kept me better updated on progress. More

by Stlouis911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonas Broad
Nov 09, 2020 -

Lou Fusz Ford responded

Thank you so much for this excellent feedback and your very kind recommendation of our dealership. It was a pleasure to assist you and please let us know when we can do so again!

November 04, 2020

Facilities are very clean and nice looking also lose the people are very kind and on the ball when it comes to their job genius ways to make appointments everyone is courteous and polite More

by loycer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Jerome
Nov 05, 2020 -

Lou Fusz Ford responded

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. Please let us know if we can ever help you in the future.

November 04, 2020

Very good customer service. Got worked scheduled promptly and got an update as the work was being done. Took care of another issue that I had in the same time frame. More

by none3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Nov 05, 2020 -

Lou Fusz Ford responded

Thank you for the 5 star rating! We really do appreciate your business and look forward to serving you again in the future!

November 03, 2020

Great service from Rick! G G G G G R R R R R E E E E E A A A A A T T T T T! More

by jojondan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Nov 05, 2020 -

Lou Fusz Ford responded

Thank you so much for this excellent feedback and your very kind recommendation of our dealership. It was a pleasure to assist you and please let us know when we can do so again!

November 02, 2020

Had an appointment at 7 am, no phone call about the status of my car. I had to call several times to find out what was wrong with my truck. poor communication. More

by twear24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rick Dana
Nov 05, 2020 -

Lou Fusz Ford responded

We are sorry for the communication. We will share this with management. We appreciate you reaching out.

November 01, 2020

I bought a new set of tires. Even though I didn't have an appointment, my truck was ready within a few hours. My service rep was knowledgeable and provided great service. More

by fkeller27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Piel
Nov 05, 2020 -

Lou Fusz Ford responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!

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