Lou Fusz Ford

I was very satisfied with the service I received at Lou Fusz Ford. Brandon in the service dept was very helpful & accommodating. I have been a long time cusstomer & will continue to be. Fusz Ford. Brandon in the service dept was very helpful & accommodating. I have been a long time cusstomer & will continue to be. More

Very pleased with a non-routine service call with Rick Dana which involved diagnosing a problem with newly installed spark plugs. I highly recommend them for any service needs that you may have. Dana which involved diagnosing a problem with newly installed spark plugs. I highly recommend them for any service needs that you may have. More

I miss the days when I could talk with a service manager to discuss my car’s problems. The Works missed the need for battery to discuss my car’s problems. The Works missed the need for battery More

I have bought about 20 new cars in my life, but the blatantly deceptive sales practices used by Lou Fusz Ford Chesterfield rank at the top. I have used Consumer Reports car buying service for quite a f blatantly deceptive sales practices used by Lou Fusz Ford Chesterfield rank at the top. I have used Consumer Reports car buying service for quite a few cars and it always works pretty well. We called ahead and spoke with "the new guy" and he had the car waiting for us. We were ready to just buy the car at the Consumer Reports price (and the same price advertised on the Lou Fusz website), similar to True Car pricing. I had a pre-approved loan from Bank of America for 2.69% in hand. So, he goes to the finance manager then comes back to break the news to us that we have to use their financing if we want the $5500 rebate from Ford. I had researched this ahead of time and knew this was not the case. They are charging 8.45% for 60 months, we have a 848 credit score and 2.69% guaranteed loan from Bank of America!!! Why would we accept a 8.45% interest rate, which would be $8000 in interest as opposed to $2000 interest for the 2.69% loan. In addition, the salesman adds on $698 Fusz Guard Protection without our consent on the form and says " you have to get this". We walked out and didn't argue because the way we were treated was so dishonest. I called another dealer to confirm that the rebate was not tied to any loan. We bought the Ford Edge for the Consumer Report price and got a lower interest rate than the 2.69% and a free tow-hitch to boot. Buyer beware if you go to Lou Fusz Ford in Chesterfield! More

Regular maintenance for oil and tire rotation fine. Find it ridiculous that I have to pay for an emissions "waiver" because cargo van does not apply, you performed no test, but charge just to print a piece it ridiculous that I have to pay for an emissions "waiver" because cargo van does not apply, you performed no test, but charge just to print a piece of paper. Ford Pass useless unless I have a large repair. More

Excellent post sale service. Fairly priced and scheduling was easy. Will use for all of my service needs, great team. New facility will be welcoming. was easy. Will use for all of my service needs, great team. New facility will be welcoming. More

Joe, Brian and Jerry have been fantastic to work with. They have taken very goo care of me over the past several years. The last service visit was exceptional. They have taken very goo care of me over the past several years. The last service visit was exceptional. More

I have always been satisfied with my experiences at Lou Fusz. The workmanship and the friendly atmosphere.l’v been dealing with Lou Fusz for over 30 years. Fusz. The workmanship and the friendly atmosphere.l’v been dealing with Lou Fusz for over 30 years. More

Alondra is a great automotive sales lady, she knows her product, she has great skills showing interest in her costumers needs, asks good questions, high energy, we will refer Alondra to everyone we know. product, she has great skills showing interest in her costumers needs, asks good questions, high energy, we will refer Alondra to everyone we know. More

Great experience! Will return, it was an easy experience to purchase the vehicle. Grant did a great job. Along with Steve. Thank you for the service. to purchase the vehicle. Grant did a great job. Along with Steve. Thank you for the service. More