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Lou Fusz Ford

Chesterfield, MO

4.7
2,252 Reviews

2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,252 reviews

August 29, 2020

The "tire pressure sensor fault" message was displayed on my Ford F-150 all of the time. Rick recognized the problem quickly and explained the resolution More

by Earl Meggs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Aug 31, 2020 -

Lou Fusz Ford responded

Thank you for doing business with us. We appreciate your loyalty and your continued trust in our dealership and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty.

August 28, 2020

I recently had my routine oil change and service. I appreciate the friendly service and competent manner it was done including use of Mobil One synthetic oil and replacement of all four tires with Mich More

by dantrumbo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Jerome
Aug 31, 2020 -

Lou Fusz Ford responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you.

August 28, 2020

The service was excellent! Rick does a great job! We really appreciate the communication throughout the process. We also appreciated the work being done in a reasonable time frame! More

by Melanie S
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Aug 31, 2020 -

Lou Fusz Ford responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. If you have any questions, please don't hesitate to reach out to us again.

August 27, 2020

Brandon worked with me during my service appointment. Both times that Brandon assisted me, I thought he was professional and polite as practical during this covid state. More

by River Randy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Piel
Aug 31, 2020 -

Lou Fusz Ford responded

Thank you for the great review. Please come visit us if you need anything else, be it service or sales.

August 27, 2020

Great service and very professional Representative. I don’t want to write twenty five words for this review. I hope you can understand that for me. More

by Bohicaperra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Aug 31, 2020 -

Lou Fusz Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!

August 25, 2020

My 2010 Raptor was purchased from Lou Fusz Ford in 2009 and all service has been done there. Service has been handled efficiently all these years - especially now with online scheduling. Brandon Piel, who More

by sherrylchatham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Piel
Aug 31, 2020 -

Lou Fusz Ford responded

We appreciate you taking the time to leave us a review. We value your business and look forward to helping you again in the future.

August 25, 2020

The service tech, I believe was Jerry was very efficient yet cordial. I got my first vehicle service, tire and oil change while I waited. The vehicle was delivered within the time promised. I got a free More

by Keith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Aug 31, 2020 -

Lou Fusz Ford responded

Thank you so much for your review! We value your business and look forward to seeing you again soon.

August 24, 2020

Bijan was terrific and helped us all the way through the process. He knew what we were trying to spend and respected it. Great experience!! More

by EHOLMES
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bijan Porshahidy, Bryan Anderson, Jason Catlin
Aug 31, 2020 -

Lou Fusz Ford responded

Thanks for reviewing your experience! We're happy to hear that you enjoyed your time with us.

August 24, 2020

Great service. Easy to schedule appointments. Friendly staff. Repairs are fixed right the first time. Why 25 word minimum?? I said everything in the first 19. More

by Susie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Aug 31, 2020 -

Lou Fusz Ford responded

We're delighted to hear that you think so! Thanks for coming in to see us!

August 24, 2020

Greatest dealership by far!!! I will definitely be back. They took really good care of my truck. Parts ordered quickly. Service appointment was right away. More

by Tracker Designs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronald Matlock, Rick Dana, Brandon Piel
Aug 31, 2020 -

Lou Fusz Ford responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help.

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