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Lou Fusz Ford

Chesterfield, MO

4.7
2,252 Reviews

2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,252 reviews

August 14, 2020

Extremely happy with the sales service received on a new commercial truck for my business. Bought here before, will buy again. Special shout out to Paul Huch who went above and beyond in helping my compani More

by tim
Recommend Dealer
Yes
Employees Worked With
Steve Gianino, Bryan Anderson, Paul Huch
Aug 31, 2020 -

Lou Fusz Ford responded

We appreciate your business! Thank you so much for the high rating!

August 12, 2020

I have been having my vehicles serviced at this dealer for over 10 years. I’ve always been happy with their work. I feel like their prices are fair too. More

by Okelly06
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Aug 31, 2020 -

Lou Fusz Ford responded

Thank you for your time and the wonderful review. We value your business!

August 11, 2020

Free AC Repair AC was out on my van. The AC was replace in Florida the year before. All I did was give them the receipt from the Ford Dealer in Florida and they More

by Colin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Merz
Aug 31, 2020 -

Lou Fusz Ford responded

Thank you so much! We appreciate you! Thank you for taking the time to leave us a review! We look forward to seeing you again soon.

August 11, 2020

I would recommend finding a better more professional place Made an appointment and after two full days they didn't even look at my vehicle. If I am going to schedule an appointment make sure that someone can More

by matt.londoff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jerry Gritt
Aug 31, 2020 -

Lou Fusz Ford responded

Matt Londoff, thank you for the review and yes were right in the middle of construction when you visited. Please stop back and check out our dealership. We have completed our showroom remodeling and it is clean and modern. Our new service department will be completed very soon. Its been a busy few months and yes lots of dust during the construction but we are very happy for our new facility.

Aug 31, 2020 -

matt.londoff responded

You are welcome. I do understand that, however I took that into account. There are cobwebs everywhere, caked on grime that has built up for many years. While under construction things will naturally be messier than usual and there are ways to minimize it. There was next to nothing implemented into any type of cleaning. I wouldn't have wasted my time writing a review if I did not take all of that into account. I only did it to inform both customers and the business. We both know that the service department has not, nor is as clean as it should be. Is the cleanliness the most important thing when it comes to service? Not at all but I left an honest and informative review so we can learn from things or we can blame them on something else. Lou Fusz does its thing and I make myself better from constructive criticism. Take care.

August 08, 2020

These guys took really great care of us! Excellent service Fast & friendly Kept me very informed Easy process & helpful with questions Texting system is really nice too More

by erinkscudieri
Recommend Dealer
Yes
Employees Worked With
Lady who got my loaner truck was awesome!, Brian Noles, Jerry Gritt
Aug 31, 2020 -

Lou Fusz Ford responded

Thank you for the review and we value your business. We appreciate you taking the time out of your schedule to write a such a wonderful review. We look forward to seeing you at our dealership again soon. Please feel free to reach out to us if there is anything you need in the future.

August 08, 2020

I would love to thank Corey Hughes for the best customer service and sales. I can honestly say over the past 8 years of service of dealing with buying cars he was the best car salesman I had for a long time More

by egeneevans8776
Recommend Dealer
Yes
Employees Worked With
Steve Gianino, Bryan Anderson, Corey Hughes
Aug 31, 2020 -

Lou Fusz Ford responded

Your feedback is very important to us! Thank you so much for taking the time to leave us a review. We value your business and look forward to seeing you at our dealership again soon!

August 07, 2020

So far very happy sale was quick and easy small problem with truck . But seems to being fixed quickly as of know .right brake and blinker on bed was not working and didn’t notice till I was home. Called P More

by Norman vogt
Recommend Dealer
Yes
Employees Worked With
Steve Gianino, Paul Huch
Aug 07, 2020 -

Lou Fusz Ford responded

Thanks for the wonderful review! Anytime our customers let us know that they had a very pleasant experience it brings us great joy. Once again, we appreciate your business and hope you'll keep in touch for your future car needs.

August 06, 2020

Service consultant was very helpful Very good help from service consultant! Thank you for your attention to detail would return for service at a future time, service consultant followed More

by MSJANO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Merz
Aug 07, 2020 -

Lou Fusz Ford responded

Thanks for your outstanding review! I'm very happy to hear that our team was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you.

August 06, 2020

I came in for my AC not working. I was told nothing was wrong with it and that problems could not be found because it was a “cooler day”. The weather warmed up again and now it is still not working and I h More

by kimberlylahm
Recommend Dealer
No
Employees Worked With
Brandon Piel
Aug 07, 2020 -

Lou Fusz Ford responded

We are sorry for your recent visit and will share this with the manager.

August 06, 2020

Thanks so much for always making my car service always so easy and painless! It is always a quick turnaround and I am so appreciative of that! More

by erin.lynch5743
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Aug 07, 2020 -

Lou Fusz Ford responded

We’re delighted to hear of your positive experience at our dealership. It was our pleasure doing business with you.

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