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Lou Fusz Ford

Chesterfield, MO

4.6
2,253 Reviews

2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,253 reviews

July 22, 2020

They tell me what I need and I trust them. They work with me. Theo was a problem with the star system and they will get me in when I am next in the neighborhood More

by SAEPNER
Recommend Dealer
Yes
Employees Worked With
Brian Noles, Jerry Gritt
Aug 07, 2020 -

Lou Fusz Ford responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!

July 20, 2020

I have been going to Lou Fusz for over 30 years and been dealing with Dan Hoeflinger. He is one of your best employees I always recommend him to other customers. More

by RJGRUETTEMEYER
Recommend Dealer
Yes
Employees Worked With
Dan Hoeflinger, Bryan Anderson, Heidi Hoffman, Rick Dana, Honey Woensdregt, Jason Catlin, Kevin Montagne
Aug 07, 2020 -

Lou Fusz Ford responded

We're delighted to hear that you think so! Thanks for coming in to see us!

July 20, 2020

Always great, never an issue with service.Except when Always great, never an issue with service. Except when filling out review, a minimum of 25 words will make me never do another survey response. More

by JESS.SHEEDY
Recommend Dealer
Yes
Employees Worked With
Brian Noles, Joe Jerome
Aug 07, 2020 -

Lou Fusz Ford responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help.

July 20, 2020

Joe was great to work with. He is very knowledgeable and professional. Joe did a great job of keeping me informed throughout the maintenance process. More

by none3
Recommend Dealer
Yes
Employees Worked With
Joe Jerome
Aug 07, 2020 -

Lou Fusz Ford responded

Thank you for the review and we value your business. We appreciate you taking the time out of your schedule to write a such a wonderful review. We look forward to seeing you at our dealership again soon. Please feel free to reach out to us if there is anything you need in the future.

July 20, 2020

The service was great and very accommodating. Was able to make an appointment and get in and out in about an hour. Friendly staff as well More

by tjjung1s
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Aug 07, 2020 -

Lou Fusz Ford responded

Your feedback is very important to us! Thank you so much for taking the time to leave us a review. We value your business and look forward to seeing you at our dealership again soon!

July 20, 2020

Friendly and courteous. Tries to accomadate with schedule and makes you aware of service you may need. Would recommend to friends and family. Well worth the drive. More

by Jeff Paul
Recommend Dealer
Yes
Employees Worked With
Joe Jerome, Jerry Gritt
Aug 07, 2020 -

Lou Fusz Ford responded

Thank you so much! We appreciate you! Thank you for taking the time to leave us a review! We look forward to seeing you again soon.

July 19, 2020

Walked in prequalified for $50,000,a trade in plus cash and instead of helping me find a truck (truck I wanted was misrepresented by $6,000 in price) Fiesta was mentioned haha.. completely unhelpful and t More

by Wettank
Price
Recommend Dealer
No
Employees Worked With
Corey Hughes
Aug 07, 2020 -

Lou Fusz Ford responded

We are sorry about your experience and will share this with management.

July 16, 2020

very good I have been very satisfied with the service I have received on my 2016 f 150.. I regret that I did not buy the vehicle from Lou Fusz to begin with. More

by DSTRUE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Piel, Jerry Gritt
Aug 07, 2020 -

Lou Fusz Ford responded

We are so glad you had a great experience. We strive at offering a pleasant non-stress experience. If there is anything we can do for you in the future please let us know. We look forward to seeing you again soon.

July 16, 2020

Great service. Rick took care of me and made sure everything with my Explorer was up to specifications. He arranged a ride for me and kept me up to date and the status of my service. More

by dmbyrne
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Aug 07, 2020 -

Lou Fusz Ford responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day.

July 16, 2020

As in the past...the service department provide constantly great work...courteous..timely and cost effective. The lou fuzz service department is the best I have ever experienced More

by PHILHARVEY1121
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Aug 07, 2020 -

Lou Fusz Ford responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and we are glad that this was the case with you! Please let us know if we can help you with anything else, thanks!

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