Lou Fusz Ford

Brandon even text me on his day off to make sure I was taken care of. All areas of the service were taken care of and I was updated along the way. taken care of. All areas of the service were taken care of and I was updated along the way. More

Same problem, not enough oil. Same problem as in the past. The tech does not put the correct amount of oil in when doing an oil change. My Escape Titanium needs 5W 30 full synth Same problem as in the past. The tech does not put the correct amount of oil in when doing an oil change. My Escape Titanium needs 5W 30 full synthetic, 5.7 quarts with filter. When I get home and check the dipstick, it is short and I have to add oil. I’ve been through this before with Joe Jerome., who made sure the correct amount was filled and even gave me two quarts of oil, which I’m glad he did because I needed to top off the oil this time ! One time the tech even put the incorrect oil in, 5W 20, instead of 5w30. My theory is that they only put in 5 quarts, and don’t want to open another quart for the .7 as required! Lou More

We were in and out quickly, the service team was ready for us when we got there and got us out promptly, just the work we requested. for us when we got there and got us out promptly, just the work we requested. More

I ordered a mustang and it took a long time to get because of the pandemic. Corey kept me updated and did an excellent job. Very easy car buying experience because of the pandemic. Corey kept me updated and did an excellent job. Very easy car buying experience More

Came in for oil change and tire rotation. Tires weren’t properly inflated and to make it worse one was almost flat. I wound up with having to replace that tire properly inflated and to make it worse one was almost flat. I wound up with having to replace that tire More

I have been waiting since the end of April for my recall parts. Service was very good. My car was clean when returned to me. parts. Service was very good. My car was clean when returned to me. More

Great and very personable. Communicated well. Ford motor company was at fault and these guys did their best to make it up to us. Thanks company was at fault and these guys did their best to make it up to us. Thanks More

Service was good. Jerry handled the routine service items but also completely explained the additional recommended items giving me the proper knowledge to comfortably choose what I selected to be done. but also completely explained the additional recommended items giving me the proper knowledge to comfortably choose what I selected to be done. More

Terrible, on all levels. I have bought 2 commercial trucks from Lou Fusz now giving them a second chance after the first was less than good. Now after buying 2 trucks it took I have bought 2 commercial trucks from Lou Fusz now giving them a second chance after the first was less than good. Now after buying 2 trucks it took 9 trips between the 2 to get them correct and as they should have been in the first place. The most recent being 5 weeks behind promised schedule. 2 Weeks into the delays I sent an email to several people including management and was never followed up with to see if I was happy or things had been resolved. When I was told the truck was ready to pick up it still had stickers on it from the factory and was never detailed. The repairs only got done because I saw to it they were. Then after finally getting the truck 100% 6 weeks later I get a call saying there was a clerical mistake in the paperwork and we need to you to sign a new contract which btw will cost you another $5500. I said no we agreed to a price and you need to honor it. Steve insists he will have my truck repossessed if I don't pay the extra money and not refund my down payment in full because I used the truck. Needless to say I stood my ground and forced them to honor the deal we signed on but I cant imagine demanding $5500 6 weeks after signing papers and expecting repeat business. When I went to sign new paperwork Jason basically said Im not going to apologize for the mistakes made because they were not mine and I really think commercial sales is a pain in my butt and not worth it anyway. Good, My next $75,000 purchase wont be here. More

Rick is an outstanding at his job. He is thorough and is informative and helpful. We feel so confident when he helps us with service to our cars informative and helpful. We feel so confident when he helps us with service to our cars More