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Lou Fusz Ford

Chesterfield, MO

4.6
2,253 Reviews

2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,253 reviews

June 15, 2020

Service was quick. Only needed an oil change. This survey requires too many words. Extra words, words, words, words, words, words, words, words, words, words. More

by JOHNWHITE77
Recommend Dealer
Yes
Employees Worked With
John Dolan
Jun 22, 2020 -

Lou Fusz Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.

June 14, 2020

Pick up and delivery is an excellent service especially in these times. I appreciated the attention to detail in providing the necessary service for my Explorer. More

by BlackCobra
Recommend Dealer
Yes
Employees Worked With
Brian Noles, Joe Jerome
Jun 15, 2020 -

Lou Fusz Ford responded

Thanks for the kind review. Let us know if we can help with anything else.

June 13, 2020

Good, efficient, prompt work. Good, efficient, prompt work. Good, efficient, prompt work. Good, efficient, prompt work. Good, efficient, prompt work. Good, efficient, prompt work. Happy, happy, happy. More

by tinerj0
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Jun 15, 2020 -

Lou Fusz Ford responded

Thank you for doing business with us. We appreciate your loyalty and your continued trust in our dealership and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty.

June 12, 2020

Everything was great And you guys are very speedyBut Everything was great And you guys are very speedy But every time I get my oil changed it seems something always needs fixed🤨🤔🥴 Thank you More

by j.dosien
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Jun 15, 2020 -

Lou Fusz Ford responded

We appreciate your business. Thank you for the review.

June 12, 2020

Good and quick service, I have no complaints about all the service. Fast and professional in these covid times. No complaints at all. Good good More

by EMSNIR
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Jun 15, 2020 -

Lou Fusz Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.

June 11, 2020

Couldn’t get my truck analyzed Didn’t look at my truck the day of appointment, held over the next day didn’t look at it on the second day, finally on day 3 analyzed the problem and More

by PESHEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Jun 15, 2020 -

Lou Fusz Ford responded

We appreciate you letting us know and we will share this with management. Thank you for your business.

June 11, 2020

Everything was great as usual, services was performed on time. Only issue was the lack of air conditioning in the waiting room, but it was cool outside. More

by Jbyrne1139
Recommend Dealer
Yes
Employees Worked With
Joe Jerome
Jun 15, 2020 -

Lou Fusz Ford responded

Thank you for the review and we value your business. We appreciate you taking the time out of your schedule to write a such a wonderful review. We look forward to seeing you at our dealership again soon. Please feel free to reach out to us if there is anything you need in the future.

June 11, 2020

Brandon did a great job explaining to us all the features of the car. He is very knowledgeable and helpful when it came time to buy the car thanks. More

by Matthew. J.capellupo
Recommend Dealer
Yes
Employees Worked With
Jerry Paule, Steve Gianino, Brandon Drazic, Bryan Anderson
Jun 15, 2020 -

Lou Fusz Ford responded

Your feedback is very important to us! Thank you so much for taking the time to leave us a review. We value your business and look forward to seeing you at our dealership again soon!

June 10, 2020

First time at this dealership. I got an oil change and tire rotation. They did a good job and the service writer was helpful and professional. I’ll be back. More

by proud_american
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Jun 15, 2020 -

Lou Fusz Ford responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you.

June 10, 2020

AC repair and 50K maintenance They always do great work and are fast. Always friendly and are quick to provide updates if there is major work being done on my car. More

by JMORRIs32490
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Jerome
Jun 15, 2020 -

Lou Fusz Ford responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. If you have any questions, please don't hesitate to reach out to us again.

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