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Lou Fusz Ford
Chesterfield, MO
2,254 Reviews
Here at Lou Fusz Ford, it is our mission to be the automotive home of drivers in the St. Louis, MO area. We provide a vast selection of new and used vehicles, exceptional car care and customer service with a smile!
Speaking of new Ford models, you have your pick of our showroom. Our local Chesterfield Ford dealership keeps a great stock of used cars, trucks, and SUVs in inventory. With competitive prices offered on every pre-owned model for sale on our lot, you won't find a reason to visit any other Ford dealership near St. Louis.
Lou Fusz Ford is conveniently located in Chesterfield and services the St. Louis, West County, Westport, Sunset Hills, South County, St. Charles, O'Fallon, St. Peters and surrounding areas. We have a wide vehicle selection with Incredible Staff. We have a top notch service department and an excellent Sales and Finance Department here to serve you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 2,254 reviews
February 14, 2020
I was taken advantage of, and lied too. The fuel pump I was taken advantage of, and lied too. The fuel pump that was installed by y’all is defective, gas gauge stopped working after y’all installed fu I was taken advantage of, and lied too. The fuel pump that was installed by y’all is defective, gas gauge stopped working after y’all installed fuel pump and vehicle not running right after fuel pump was installed. Managment would not return my calls, so I had to get a police officer to come down with me. More
by ManuelSMacias
Verified CustomerEmployees Worked With
Joe Jerome, Jason Catlin
February 13, 2020
Very attentive to my needs Joe Jerome went above and beyond to address my needs and concerns regarding my oil changes. on my Ford Escape. Joe is an asset to the dealership !!! Joe Jerome went above and beyond to address my needs and concerns regarding my oil changes. on my Ford Escape. Joe is an asset to the dealership !!! More
by Lawman
Employees Worked With
Joe Jerome
February 13, 2020
My first and only experience so far was good with regard to checking in the vehicle, and receiving updates. The actual work on my vehicle was exceptionally well done, and thorough, with any additional issue to checking in the vehicle, and receiving updates. The actual work on my vehicle was exceptionally well done, and thorough, with any additional issue being identified and corrected. More
by bcrawford3
Employees Worked With
Brandon Piel
February 12, 2020
Nice dealership always trying to give you the best deal. Service was done in a timely manner. The service writer explained the recall and the step they going to do to fix it. Service was done in a timely manner. The service writer explained the recall and the step they going to do to fix it. More
by Jeff Paul
Employees Worked With
Rick Dana
February 10, 2020
It took 2.5 hours for an oil change. I drive a long way just to use my car pass that I paid for, it’s not worth it when I have to waste most of my day just for an oil change. I have a 2 year old that doesn just to use my car pass that I paid for, it’s not worth it when I have to waste most of my day just for an oil change. I have a 2 year old that doesn’t want to be stuck in a waiting room for almost 3 hours. More
by sarahdorn95@yahoo.com
Employees Worked With
Brandon Piel
February 10, 2020
Rick was courteous, very professional and thorough. Thank you so much for getting my car into the shop so quickly. I’ll continue to take my car to Lou Fusz Ford for all my repairs! Thank you so much for getting my car into the shop so quickly. I’ll continue to take my car to Lou Fusz Ford for all my repairs! More
by whamp88
Employees Worked With
Rick Dana
February 08, 2020
Joe provided excellent customer services. I have been to this location a couple of times and always have had a good experience. Always appreciate a good service. this location a couple of times and always have had a good experience. Always appreciate a good service. More
by JGPADIN
Employees Worked With
Joe Jerome
February 08, 2020
We will never use this service again.. We was told our vehicle after a scheduled appointment was worked on in between other vehicles. We were told short staffed. It took 3 days to get our vehicle back wit vehicle after a scheduled appointment was worked on in between other vehicles. We were told short staffed. It took 3 days to get our vehicle back with all parts available on day one to fix. Each day assured it would be ready.We called day 2 middle of the day and again assured the vehicle be ready by 4:30 pm. If we had not called on the way to dealership (30 min drive) to see if ready on day 2 we would not have known until we arrived. Poor service and poor updates. More
by CW4JENKINS
Employees Worked With
Unsure of names
February 07, 2020
I had warranty work done on my F350. Everything looked great until I got in my truck and it smelled like gear oil. If you don't know that smell, it's not a pleasant odor. great until I got in my truck and it smelled like gear oil. If you don't know that smell, it's not a pleasant odor. More
by Dougjoslin
Employees Worked With
Joe Jerome
