Back

Lou Fusz Ford

Chesterfield, MO

4.7
2,251 Reviews

2 Caprice Drive

Chesterfield, MO

63005

Directions

By Type

Showing 2,251 reviews

December 28, 2019

Excellent as always Always take the vehicle to Lou Fusz for service. Friendly on time, and efficient. The cost is always well within what I would expect even from a dea More

by GroverSJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Feb 24, 2020 -

Lou Fusz Ford responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers.

December 27, 2019

No real effort. 66k F150 with low speed vibration. Was told no Abnormal vibration. It may get better, it may get worse. If It does, bring it back. Since when is AN More

by JohnC
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jerry Gritt
Feb 24, 2020 -

Lou Fusz Ford responded

We are very sorry for your experience John. Thank you for bringing this to our attention.

December 25, 2019

8000 Mile Maintenance Service I bought my 2017 Mustang new from Lou Fusz Chesterfield and have had all service completed at this location. All work was prompt, professional and ex More

by Gerry Matlock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Matlock, Rick Dana
Feb 24, 2020 -

Lou Fusz Ford responded

Thank you for taking the time to write us a great review! We are thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else.

December 25, 2019

Quick and easy My works package took a little over an hour and was completed when promised. I chose to go for a walk while the service was being done because the wa More

by thezerrs1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Feb 24, 2020 -

Lou Fusz Ford responded

Thank you for sharing this great feedback with us. We feel our team is what makes Lou Fusz special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next visit!

December 24, 2019

They Should Drop "Service" from their name Lou Fusz continues to disappoint in all aspects of maintenance and customer service. An appointment will be made for a Wednesday at 8 am and on Frida More

by Sally Pavlow Johnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon Drazic, Jerry Gritt
Feb 24, 2020 -

Lou Fusz Ford responded

We are so sorry for your experience. We apologize.

December 24, 2019

Scheduled oil change Joe Jerome was great with my oil change and answered a!I my questions. with courtesy. I would highly recommend him and would like him to service my c More

by cmatre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Stahl, Joe Jerome
Feb 24, 2020 -

Lou Fusz Ford responded

Thanks for the kind review. Let us know if we can help with anything else.

December 24, 2019

Ease of operation. Excellent workmanship and knowledge. All good. Great service, knowledgeable with excellent communication and workmanship. Saved me money on a tire deal going on I did not know about w More

by tknight430
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Jerome
Feb 24, 2020 -

Lou Fusz Ford responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know.

December 24, 2019

Oil Change and Missouri inspection I always deal with Rick Dana. He does A great job of working me in and keeping me informed of what's going on with my EXPLORER. I also talked with the More

by STRIEBELPALACE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Noles, Rick Dana
Feb 24, 2020 -

Lou Fusz Ford responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care!

December 23, 2019

great service ! Rick took good care of me both proffessionally and personally.... I will retun because of the great service... My car was taken care of also in a very More

by straussdesign
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Feb 24, 2020 -

Lou Fusz Ford responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you

December 23, 2019

Very pmeased Bery friendly helpful staff. I waited in the customer lounge and was notified when my vehicle was ready, paid the bill and was on my way. More

by Halbachfarm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Feb 24, 2020 -

Lou Fusz Ford responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. If you have any questions, please don't hesitate to reach out to us again.

...
196
...