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Lou Fusz Ford

Chesterfield, MO

4.7
2,251 Reviews

2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,251 reviews

December 23, 2019

Service appointment Jerry was great and got my car in quick and made the process easy! Jonas was great too! They both kept me updated. Would highly recommend both of them More

by jaclyncaragher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt, Jonas Broad
Feb 24, 2020 -

Lou Fusz Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.

December 23, 2019

The guys are great to work with. Joe was great to work with as always. Really appreciate the professionalism. We bring all of our vehicles to Lou Fusz. Thanks for the great service. More

by tigerjaym
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Jerome, Jerry Gritt
Feb 24, 2020 -

Lou Fusz Ford responded

Thank you for doing business with us. We appreciate your loyalty and your continued trust in our dealership and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty.

December 20, 2019

Great service I felt that Jerry was honest and fair and took good care of my car. He even noticed something wrong that I hadn't seen and took care of it. I wont go More

by Judith.spencer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Feb 24, 2020 -

Lou Fusz Ford responded

Thanks for reviewing your experience! We're happy to hear that you enjoyed your time with us.

December 20, 2019

Good guys and great service. Best Ford dealer in the St Louis area. Good guys great service. Honest folks doing a great job They assist people buying cars rather than selling ca More

by Wayne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Hoeflinger, Brian Noles, Steve Gianino, Jeff Ream, Rick Dana, Joe Jerome, Jason Catlin
Feb 24, 2020 -

Lou Fusz Ford responded

We're delighted to hear that you think so! Thanks for coming in to see us!

December 20, 2019

Unhelpful Lou Fusz was NOT helpful...not only did no one return my call for a week but I found their team very abrasive. I went to pick-up my car and no one cou More

by STANLEY.GAFFREY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Noles
Feb 24, 2020 -

Lou Fusz Ford responded

We are very sorry for your experience!

December 20, 2019

Brandon was awesome. Tuesday was a very busy day at Lou Fusz. It was a day after two days of snow fall. I was leaving for work and discovered I had a flat tire. Triple More

by Court reporter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Piel
Feb 24, 2020 -

Lou Fusz Ford responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help.

December 19, 2019

quick and efficient Fast, convenient and helpful. My car was repaired and back on the road quickly which was appreciated. Handled through texting which enabled me to s More

by Anna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gritt
Feb 24, 2020 -

Lou Fusz Ford responded

We are so glad you had a great experience. We strive at offering a pleasant non-stress experience. If there is anything we can do for you in the future please let us know. We look forward to seeing you again soon.

December 19, 2019

Good people willing to give the best of them I went to Lou Fusz Ford on Caprice Dr. to perform a preventive maintenance on my Ford Explorer. I like it there because they are professionals and gr More

by gboccardo1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everyone else that I saw that day!! , Steve Gianino, Bryan Anderson, Corey Hughes, Rick Dana
Feb 24, 2020 -

Lou Fusz Ford responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day.

December 19, 2019

Highly Recommended John was very helpful and easy to work with. The truck I wanted with the options needed was in stock and ready for immediate pickup. More

by Matt S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Stahl, Steve Gianino, Nick Prebianca, Jeff Ream, Jason Catlin
Feb 24, 2020 -

Lou Fusz Ford responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and we are glad that this was the case with you! Please let us know if we can help you with anything else, thanks!

December 18, 2019

Fast and efficient I've gone here for a couple of years and their service is great. They're fast and efficient. Their employees here are always so kind and they make sur More

by avermilliondancer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Feb 24, 2020 -

Lou Fusz Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!

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