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Lou Fusz Ford

Chesterfield, MO

Overview
Employees
Reviews
Vehicles
4.7
2,254 Reviews
Here at Lou Fusz Ford, it is our mission to be the automotive home of drivers in the St. Louis, MO area. We provide a vast selection of new and used vehicles, exceptional car care and customer service with a smile! Speaking of new Ford models, you have your pick of our showroom. Our local Chesterfield Ford dealership keeps a great stock of used cars, trucks, and SUVs in inventory. With competitive prices offered on every pre-owned model for sale on our lot, you won't find a reason to visit any other Ford dealership near St. Louis. Lou Fusz Ford is conveniently located in Chesterfield and services the St. Louis, West County, Westport, Sunset Hills, South County, St. Charles, O'Fallon, St. Peters and surrounding areas. We have a wide vehicle selection with Incredible Staff. We have a top notch service department and an excellent Sales and Finance Department here to serve you.
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2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,254 reviews

May 23, 2022

Was charged for work not done satisfactory causing me to return for further diagnosis of which I already paid for More

by Mickeyg1836
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
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May 27, 2022 -

Lou Fusz Ford responded

Thank you for taking the time to bring this to our attention. We will be passing your message along and we hope to see you again.

May 20, 2022

Would not do tire rotation on my dually, but still was charged for the service. Didn’t even check the air pressure. Offered to rotate the front and outside rear though I have aluminum wheels. More

by craig_biles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Dept.
Report | Print
May 23, 2022 -

Lou Fusz Ford responded

Thank you for bringing this to our attention. We will be passing your message along to management and we hope to see you again.

May 20, 2022

The service was provided in time and very quickly. My favorite service consultant Brad explained what they would be checking for on my next visit. More

by BBK61
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Middendorf
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May 23, 2022 -

Lou Fusz Ford responded

We appreciate you taking the time to leave us a review. We look forward to seeing you again!

May 19, 2022

Our experience with the service department at Lou Fusz had always been top notch. They get our car in for service quickly and work is completed quickly. More

by lswift04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Report | Print
May 23, 2022 -

Lou Fusz Ford responded

We are happy to hear about your experience in our store! We look forward to seeing you again soon!

May 19, 2022

Great job by service team. Clear On what was going to be done, costs and timing. More

by anonymous
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Report | Print
May 23, 2022 -

Lou Fusz Ford responded

We appreciate you as our customer. Thank you for choosing our store. We hope to see you again!

May 19, 2022

The items I needed repaired were not repaired but I was charged for them anyway More

by EJHARPER63
Recommend Dealer
No
Employees Worked With
Bradley midden. 1496
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May 23, 2022 -

Lou Fusz Ford responded

Thank you for bringing this to our attention. We will be passing your message along to management and we hope to see you again.

May 18, 2022

The workmanship is good. I would like a speedier time line for diagnostics and scheduling. More

by John
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon
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May 23, 2022 -

Lou Fusz Ford responded

Thank you for your review. We will pass your message along and we hope to see you again!

May 17, 2022

Very friendly and efficient! Free car wash was a pleasant surprise along with the great service that was provided. More

by U2L8SBM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick, service department
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May 23, 2022 -

Lou Fusz Ford responded

Thank you! We are happy to serve you in our store and we look forward to serving you again!

May 15, 2022

Knowledgeable. Friendly. Modestly priced. Competent techs. Newly remodeled waiting room. Restrooms for men and women. More

by rganderson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service writer
Report | Print
May 16, 2022 -

Lou Fusz Ford responded

Thank you so much for your kind words about our dealership. We appreciate you taking the time to leave us a review, and we look forward to seeing you in our store again!

May 13, 2022

They were very professional and kind and explained everything they would be doing and they got the job done quickly. More

by K.YOUNG84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad the service writer.
Report | Print
May 16, 2022 -

Lou Fusz Ford responded

Thank you for taking the time to leave us a review. We are happy to have you as our customer and we look forward to seeing you again.

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