Lou Fusz Ford

I took my car in for service. They serviced it. The visit was fine. This survey, though, is terrible. I doubt very many people complete it. For example, I can choose "Service They serviced it. The visit was fine. This survey, though, is terrible. I doubt very many people complete it. For example, I can choose "Service" as why I went in, but I can't pick personnel in the Service department to rate (who were fine by the way). And it won't let me complete the rating, if I don't pick people from areas of the dealership with which I had no contact and with whom I never worked. Anyway, the dealership is fine, but this rater application needs work. It didn't help that I got an email on my first submission complaining about this rater application stating that I used "Profanity, or heavily implied profanity" in my review. I used standard non-profane, but admittedly non-flattering terms, to describe this application. I have eliminated any of those terms now, but still contend that this application needs work. I would suggest that email generated from this application refrain from insulting raters who bother to criticize the application (or even the dealerships). More

Customer service was very good and on time with appointment. Everyone was friendly and thorough. appointment. Everyone was friendly and thorough. More

Excellent service. I can always count on Rick to take care of my service needs. I can always count on Rick to take care of my service needs. More

Took the F-150 in for the works package: quick and thorough...done in 1.5 hours. thorough...done in 1.5 hours. More

All interactions throughout the process were professional and respectful of both our time and expectations. All of which were exceeded. The store was bright, clean, abandoned everyone was extremely friendly. and respectful of both our time and expectations. All of which were exceeded. The store was bright, clean, abandoned everyone was extremely friendly. More

Rick was courteous and knowledgeable and very helpful. I enjoyed having him as my service contact and he went over and above to install a new battery under warranty. Thank you! I enjoyed having him as my service contact and he went over and above to install a new battery under warranty. Thank you! More

Poor communication from service rep to service rep need more service hours for all customer more service hours for all customer More

Rick Dana did a great job communicating with me the status of the repair. They got it fixed in the time they stated and for less than the original quote….and they actually fixed the issues I needed. Ve status of the repair. They got it fixed in the time they stated and for less than the original quote….and they actually fixed the issues I needed. Very nice job! More

Awesome! Got me in when no one else could and finished early. Even though this dealership is farther away form me, I will continue to bring both of my new For Got me in when no one else could and finished early. Even though this dealership is farther away form me, I will continue to bring both of my new Fords here! Thank you! More

Abi is the best! Go see her if you want a great deal at great price!! Go see her if you want a great deal at great price!! More