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Lou Fusz Ford

Chesterfield, MO

4.7
2,252 Reviews

2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,252 reviews

March 04, 2022

Rick Dana and his mechanics do a fantastic job managing the service for my fleet of six Ford trucks and cars that range from a new Lincoln to classic, restored Ford Trucks and all sizes of SUVs. More

by J.STURM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana, Scott Fritts, Kevin Montagne, Jamie Stocks
Mar 07, 2022 -

Lou Fusz Ford responded

Thank you for taking the time to leave us a review. We appreciate your business at our store, and we look forward to seeing you again!

March 04, 2022

This is my 6th Ford purchased from Lou Fusz Ford. I have never been disappointed with any service performed by these wonderful people, More

by Wally Z
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Middendorf
Mar 07, 2022 -

Lou Fusz Ford responded

Thank you for taking the time to leave us a review. We appreciate your business at our store, and we look forward to seeing you again!

March 03, 2022

The service department at Lou Fusz Chesterfield is informative, fair, and does a good job communicating during the process. More

by ryan.law
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad and Rick in service dept
Mar 04, 2022 -

Lou Fusz Ford responded

Thank you for taking the time to leave us a review! We appreciate you and look forward to seeing you again.

March 03, 2022

I bought my Explorer there 2 years ago and so far they have been the only facility I have used for service, and the service has been excellent. More

by Jkennedy2112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary McWilliams
Mar 04, 2022 -

Lou Fusz Ford responded

Thank you for your kind words about our staff! We are happy to serve you in our store and we look forward to serving you again!

March 01, 2022

Customer service needs to be improved. I couldn’t get update in timely fashion. I was left in dark. More

by ESRAWOODY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon
Mar 04, 2022 -

Lou Fusz Ford responded

Thank you for bringing this to our attention. We appreciate you choosing our store and your feedback! We will be passing your message along and hope to see you again!

March 01, 2022

Brad was great to work with he kept me involved and made the pick up easy More

by dana mercurio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad in service
Mar 04, 2022 -

Lou Fusz Ford responded

We are happy to hear this, and we appreciate you choosing our store! Thank you and we look forward to seeing you in our store again!

February 28, 2022

Service, Rick Dana - went out of his way to obtain needed parts and schedule a timely repair and get me back on the road. Great communications keeping me up on the progress. More

by monablaine
Recommend Dealer
Yes
Employees Worked With
Rick Dana, service dept
Mar 04, 2022 -

Lou Fusz Ford responded

We appreciate you sharing your experience with us. Thank you for your kind words. We hope to see you in our store again!

February 28, 2022

Lou Fusz service department is one of the best locations I have had my ford worked on. They kept me updated on the progress and made me feel like I was important to them and they appreciated my business. More

by Mickeymouse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich and Brandon in Service
Mar 04, 2022 -

Lou Fusz Ford responded

We appreciate you sharing your experience with us. Thank you for your kind words. We hope to see you in our store again!

February 25, 2022

As a repeat customer many times over, fantastic experience from start to finish. My sales associate Brian was very friendly and knowledgeable. Grant Woods in finance took great care of me as well. More

by Stangboy03
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant Woods, Jeff Ream
Feb 28, 2022 -

Lou Fusz Ford responded

Thank you for your kind words! We appreciate you choosing our store and look forward to seeing you again!

February 25, 2022

The service rep did a great job letting me know what was available and informative about the condition ofy vehicle. Everyone was very helpful from the time I arrived to the time I left. Everyone made the ex More

by wesspind
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Stocks
Feb 28, 2022 -

Lou Fusz Ford responded

We appreciate you taking the time to leave us a review. We are happy you had a great experience in our store, and we hope to see you again!

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