
Lou Fusz Ford
Chesterfield, MO
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Had my car for 6 days with no communication. I had to finally call. The service is not great every time I go there. The only reason I keep going back is because I can get in much quicker then a I had to finally call. The service is not great every time I go there. The only reason I keep going back is because I can get in much quicker then any other Ford dealership in the area. Also, they performed an oil change and charged me for it and I NEVER even requested one. Once I said something they knocked $20 off but I still paid for a service I never wanted. Service rep said Nikki added it on. I never even spoke with a female. Almost like it was added on purpose to charge me something. More
Lou Fusz has always been solid except for the last few times of service. This past time with my employer they stated my brakes were metal to metal and could not get the quote done correctly. The brakes we times of service. This past time with my employer they stated my brakes were metal to metal and could not get the quote done correctly. The brakes were close in the rear on one side. That was from the factory not installing them correctly. 50k miles and rear brakes bad should have raised a flag. Instead they had the mindset of pay up. The fronts were flagged as red need changed also but were at 70% life. More
After being lied to on a used car purchase that cost me $3300 to fix i went in for service with appt time. 1 hr later car not touched and cannot get straight answer out of service rep. Sales and service $3300 to fix i went in for service with appt time. 1 hr later car not touched and cannot get straight answer out of service rep. Sales and service huge disappointment. Sorry Pete. More