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Lou Fusz Ford

Chesterfield, MO

4.7
2,251 Reviews

2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,251 reviews

February 24, 2022

Service techs friendly courteous and professional. Fast service of vehicle in a clean friendly environment More

by Gljconsultant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department employees abd technicians
Feb 28, 2022 -

Lou Fusz Ford responded

We are so happy to hear this! We appreciate you and your business at our store. We look forward to serving you again!

February 23, 2022

Had my car for 6 days with no communication. I had to finally call. The service is not great every time I go there. The only reason I keep going back is because I can get in much quicker then a More

by katiestephens24
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Brandon was great
Feb 23, 2022 -

Lou Fusz Ford responded

Thank you for taking the time to bring this to our attention. We appreciate you time and will be passing your message along to management.

February 22, 2022

The service department completed the oil change at the time scheduled and were very courteous. More

by Easwoboda88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Feb 23, 2022 -

Lou Fusz Ford responded

Thank you for your kind words about our staff and dealership! We are happy to have you as our customer and we look forward to seeing you again!

February 22, 2022

Lou Fusz has always been solid except for the last few times of service. This past time with my employer they stated my brakes were metal to metal and could not get the quote done correctly. The brakes we More

by EDREEVE75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
Feb 23, 2022 -

Lou Fusz Ford responded

Thank you for bringing this to our attention. We will be passing your message along.

February 18, 2022

After being lied to on a used car purchase that cost me $3300 to fix i went in for service with appt time. 1 hr later car not touched and cannot get straight answer out of service rep. Sales and service More

by cclark1958
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Service
Feb 21, 2022 -

Lou Fusz Ford responded

Thank you for taking the time to bring this to our attention. We are sorry to hear about this situation, and we will be passing your message along to management.

February 17, 2022

Service performed on time and personnel were very curteaus. I Would recommend Lou Fusz to friends More

by kwarner11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant Woods, Jeff Ream
Feb 21, 2022 -

Lou Fusz Ford responded

Thank you for your kind words! We are happy to hear about your great experience with us and we hope to see you again!

February 16, 2022

Very professional and polite service people and great customer service, great communication on services and help with ford reward points More

by s.cannon00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary
Feb 17, 2022 -

Lou Fusz Ford responded

We appreciate you as our customer! We are happy to serve you in our store and we look forward to serving you again.

February 16, 2022

Easy to book, easy to find. All around great service. Happy with the service here. More

by scout.stalcup
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon
Feb 17, 2022 -

Lou Fusz Ford responded

We appreciate you taking the time to leave us a review. We look forward to having you in our store again!

February 14, 2022

No haggle, no hassle, easy financing and no pushy salesman. Need I say any more? More

by The_CP_Official
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Stahl, Bryan Anderson
Feb 14, 2022 -

Lou Fusz Ford responded

Thank you for taking the time to leave us a review. We appreciate your kind words and we hope to see you in our store again!

February 10, 2022

Brandon is awesome! A real smooth talker for sure and great on the eyes too More

by Stpetebeach
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Drazic
Feb 10, 2022 -

Lou Fusz Ford responded

Thank you for choosing our store. We appreciate you and hope to see you again.

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