Lou Fusz Ford

I drove halfway across the state stayed in a hotel so Rick could cop an attitude and refuse to work on my truck . Then he clung to the notion it wouldn't fit in the shop when i have had it serviced ther Rick could cop an attitude and refuse to work on my truck . Then he clung to the notion it wouldn't fit in the shop when i have had it serviced there before. I needed a power booster hose installed and requested that the truck not be tore down unless it was put together before the end of the day Then he refused to program the chip keys and do the oil change I had ordered the hose assembly in to be ready so my work truck would have as .ittle down time as absolutely possible Obviously had no consideration for my time and my effort to get the truck to Lou fusz ford at least Jordan in parts had cared enough to have the part available Grow up Rick More

Service techs friendly courteous and professional. Fast service of vehicle in a clean friendly environment Fast service of vehicle in a clean friendly environment More

Had my car for 6 days with no communication. I had to finally call. The service is not great every time I go there. The only reason I keep going back is because I can get in much quicker then a I had to finally call. The service is not great every time I go there. The only reason I keep going back is because I can get in much quicker then any other Ford dealership in the area. Also, they performed an oil change and charged me for it and I NEVER even requested one. Once I said something they knocked $20 off but I still paid for a service I never wanted. Service rep said Nikki added it on. I never even spoke with a female. Almost like it was added on purpose to charge me something. More

The service department completed the oil change at the time scheduled and were very courteous. time scheduled and were very courteous. More

Lou Fusz has always been solid except for the last few times of service. This past time with my employer they stated my brakes were metal to metal and could not get the quote done correctly. The brakes we times of service. This past time with my employer they stated my brakes were metal to metal and could not get the quote done correctly. The brakes were close in the rear on one side. That was from the factory not installing them correctly. 50k miles and rear brakes bad should have raised a flag. Instead they had the mindset of pay up. The fronts were flagged as red need changed also but were at 70% life. More

After being lied to on a used car purchase that cost me $3300 to fix i went in for service with appt time. 1 hr later car not touched and cannot get straight answer out of service rep. Sales and service $3300 to fix i went in for service with appt time. 1 hr later car not touched and cannot get straight answer out of service rep. Sales and service huge disappointment. Sorry Pete. More

Service performed on time and personnel were very curteaus. I Would recommend Lou Fusz to friends curteaus. I Would recommend Lou Fusz to friends More

Very professional and polite service people and great customer service, great communication on services and help with ford reward points customer service, great communication on services and help with ford reward points More

Easy to book, easy to find. All around great service. Happy with the service here. All around great service. Happy with the service here. More

No haggle, no hassle, easy financing and no pushy salesman. Need I say any more? salesman. Need I say any more? More