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Lou Fusz Ford

Chesterfield, MO

4.7
2,251 Reviews

2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,251 reviews

December 25, 2021

Excellent Service Department that keeps you updated and informed during the entire process from the time the appointment is made until competition always checking to make sure you are happy and there are n More

by mv.maz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon-Service Advisor, Bryan M- Technician
Dec 27, 2021 -

Lou Fusz Ford responded

We appreciate you! We are happy to hear about your great experience, and we hope to serve you again in the future!

December 23, 2021

Brandon was very professional and easy to work with . The staff was very courteous and I’ll be back. More

by Keith Andersen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Setvice
Dec 27, 2021 -

Lou Fusz Ford responded

We appreciate you taking the time to leave us a review. We are happy you chose our store and we hope to see you again.

December 23, 2021

Very fast service. Not pushy. Let you know what needs to be done and leave it up to you to have that service. More

by geran1988@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Piel
Dec 27, 2021 -

Lou Fusz Ford responded

Thank you for choosing our store. We appreciate you and your business. We look forward to seeing you again!

December 21, 2021

Service department is helpful and reliable. They explained everything that was performed to my car and asked if I understood everything. More

by KDECKER65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary in service
Dec 21, 2021 -

Lou Fusz Ford responded

Thank you for your kind words. We appreciate you choosing our store and we look forward to seeing you again!

December 21, 2021

HORRIBLE HORRIBLE HORRIBLE EXPERIENCE! Interior was FILTHY! 4 days after purchasing check engine light came on and still on. NO GAS IN VEHICLE! NO WASHER FLUID IN VEHICLE! Corey Hughes and Bryan (fin m More

by briantkmitchell
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bryan Anderson, Corey Hughes
December 21, 2021

This is our third Lou Fusz Ford purchase and Corey, Jerry and Grant were awesome to work with! I ordered my Bronco in January 2021 and Corey helped make sure my order was exactly what I wanted and he kept me More

by kcottle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Paule, Grant Woods, Jeff Ream, Corey Hughes
Dec 27, 2021 -

Lou Fusz Ford responded

Thank you for your kind words! We are happy to hear of your satisfaction, and we look forward to seeing you in our store again!

December 21, 2021

This dealer wants to help me get ‘back on the road’; they have always maintained a professional service TEAM; keep up the Good Work! More

by W_PENN_VAUGHAN
Customer Service
Recommend Dealer
Yes
Employees Worked With
Service team…
Dec 27, 2021 -

Lou Fusz Ford responded

Thank you for your kind words! We are happy to hear of your satisfaction, and we look forward to seeing you in our store again!

December 20, 2021

The entire team made the experience simple and completed the whole process in 2 hours More

by jjessryan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant Woods, Bijan Porshahidy
Dec 21, 2021 -

Lou Fusz Ford responded

Thank you for taking the time to leave us such a kind review. We appreciate you and we will be looking forward to seeing you in our store again!

December 17, 2021

Service manager was courteous and knew what I needed. Waiting area was nice and clearly had the connected world in mind. One comment, please have Roku accounts signed in for Spectrum, Paramount+, and ot More

by prof_barnes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Dec 20, 2021 -

Lou Fusz Ford responded

Thank you! We are proud to serve you and meet your needs in our dealership. We appreciate you coming to see us and we hope to see you again.

December 17, 2021

Suggest items that needed to be done on my vehicle that doesn't need to be done. Three of the items are just replaced in July! Go figure that out More

by osilenthands
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service department
Dec 17, 2021 -

Lou Fusz Ford responded

We are sorry to hear this. Thank you for taking the time to leave us a review, and we will be passing your message along to management.

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