Back

Lou Fusz Ford - Service Center

Chesterfield, MO

4.6
1,612 Reviews

1,612 Reviews of Lou Fusz Ford - Service Center

Sort by
December 07, 2023

Always top notch. I won't go anywhere else. Very professional They treat us like family More

by rnp46
Recommend Dealer
Yes
Employees Worked With
Jacqueline
Dec 08, 2023 -

Lou Fusz Ford responded

We are delighted to learn about the excellent experience you had at our store. Our dedicated staff consistently strives to ensure customer satisfaction. We eagerly anticipate the opportunity to serve you once more!

December 06, 2023

The service department is amazing and the only reason I still go to Lou Fusz Ford. I will just never use their sales department again, but the service department is professional and respectful. They worked More

by TimF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Dec 08, 2023 -

Lou Fusz Ford responded

We are grateful for taking the time to share your store experience. We're happy to provide you with an acceptable experience. Looking forward to your next visit with us!

December 06, 2023

Professional The guys in service were prompt and knew their stuff. That is about it. More

by djmarek
Recommend Dealer
Yes
Dec 08, 2023 -

Lou Fusz Ford responded

We are delighted to learn about the excellent experience you had at our store. Our dedicated staff consistently strives to ensure customer satisfaction. We eagerly anticipate the opportunity to serve you once more!

December 05, 2023

An overall good experience with the exception of the length of time for repairs. Dealership should consider providing loaner vehicles. Brad was kind, very responsive and easy to work with. More

by kristykight1969
Recommend Dealer
Yes
Employees Worked With
Brad
Dec 08, 2023 -

Lou Fusz Ford responded

Thank you for taking the time to bring this to our attention. We will be passing your message along, and we hope to see you again.

December 05, 2023

Fast and easy! Service was fast and easy and truck well taken care of. Thank you! More

by moocowz1951
Recommend Dealer
Yes
Employees Worked With
Rick
Dec 08, 2023 -

Lou Fusz Ford responded

We are grateful for taking the time to share your store experience. We're happy to provide you with an acceptable experience. Looking forward to your next visit with us!

December 05, 2023

It went well, but I wish it could have been quicker and cheaper. The truck was waiting outside for me, but I wish settings on the seat and lights were back as they were. More

by davepagano1023
Recommend Dealer
Yes
Dec 08, 2023 -

Lou Fusz Ford responded

Thank you for taking the time to bring this to our attention. We will be passing your message along, and we hope to see you again.

December 03, 2023

Upon getting into my car that was there to be worked on I noticed the interior had been scratched up and the main console was not properly in place. I told Brad, he had it looked at. Both him and the mechani More

by me10h
Recommend Dealer
No
Employees Worked With
Brad
Dec 04, 2023 -

Lou Fusz Ford responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are constantly working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

December 03, 2023

He's nice and worked with me on my situation He was super cool and made my experience nice More

by Jasminclark99k
Recommend Dealer
Yes
Employees Worked With
Rick
Dec 04, 2023 -

Lou Fusz Ford responded

Thank you! We are happy to have you as our customer, and we hope to see you again! Please let us know how we can give you a five-star experience next time!

December 01, 2023

Quick to help us, but said the car was getting scratches buffed out but when I picked up the car next day, it didn't look like a single scratch was buffed out. Felt sexist, I was not able to take the car ho More

by emily.bornhop13
Recommend Dealer
Yes
Employees Worked With
Kevin Bakeer
Dec 04, 2023 -

Lou Fusz Ford responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are constantly working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

November 30, 2023

It was good, Lou Fusz took very good care of both us and the car! More

by DEMSHOFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alondra Cornejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2023 -

Lou Fusz Ford responded

We are delighted to learn about the excellent experience you had at our store. Our dedicated staff consistently strives to ensure customer satisfaction. We eagerly anticipate the opportunity to serve you once more!

...
12
...