"Great experience. Alondra was great. Found the truck I..."
Great experience. Alondra was great. Found the truck I liked, signed the papers and drove out. Seamless experience.I will return to see Alondra for my next vehicle purchase.
"We had a good experience but the process was extremely..."
We had a good experience but the process was extremely long. We were at the dealership for over 3.5 hours, of it more than an hour waiting for the finance department to process our paperwork.
"I have purchased 2 cars from Lou Fusz Ford and used their..."
I have purchased 2 cars from Lou Fusz Ford and used their service and parts department for about 6 years now. For the most part my experiences are good.
Alondra is awesome and I really appreciate how honest she is. She never appeared to mislead me or try to push me any direction I didn't want to go. It is hard to find salespeople like that and she really went above and beyond.
Bryan in finance also was superb. Very kind and to the point which I appreciated. Of course he had to go over his extended warranties but was not pushy at all when I declined. Thank you.
I had a small issue with getting the sales managers to be willing to hold the car for me for a few days. Since it was a hard to find car they figured they wouldn't hold it even with a deposit because they could make more money off of someone buying it with a loan. I was paying cash. Luckily we came to an agreement where I could pay half of the balance up front and the other half when I was able to get the money a few days later. I felt like this was poor customer service from the standpoint of a long time customer but since we did come to an agreement I'm not too upset about it. While I understand what they did from a business aspect, it still left a sour taste in my mouth as a repeat customer committed to purchasing the car.
The second negative is the Fusz Guard. It is a 100% rip-off and you have no choice in the matter. It is money spent for them to "protect" paint/interior for you. In reality it does nothing and a lot of times will end up doing more damage to the paint before you even buy the car! $800 for this is just insane! They should completely remove this service as standard from vehicles. If I would have been purchasing a vehicle that was easy to find I would have walked out over this. Their ceramic coatings may be a better deal as you actually get something worthwhile for your money but this is just a scam in my opinion. Others opinions may differ.
I will purchase my next new Ford with Lou Fusz and will continue using their service and parts department.
Also, I'm a handful for the guys in service but they treat me well and do a good job. Sometimes it is hard to reach them but they are swamped so I understand.
"They were very friendly people who helped me get approved..."
They were very friendly people who helped me get approved for the car I was looking for prompt and as affordable as possible thank you
"Very quick and efficient service! I would recommend..."
Very quick and efficient service! I would recommend buying a vehicle from this dealership especially if it is with Alondra!! She was very nice and welcoming during my visit.
"The ease of this car purchase was beyond great. Applied..."
The ease of this car purchase was beyond great. Applied one day came in next day and left with car under an hour!!! I will never go to another sales rep again Alondra made the entire process quick professional and trustworthy!!! Jeff made signing the paperwork quick and easy... overall both were a blessing to do business with
"For it being my first vehicle purchase I think it went..."
For it being my first vehicle purchase I think it went great! Everybody I worked with were very welcoming and friendly. Alondra especially made my experience very nice and easy! I will be recommending!
"Alondra is fabulous. Friendly and personable. I had..."
Alondra is fabulous. Friendly and personable. I had seen the vehicle on car gurus. Alondra contacted me and kept following up. She made it her business to answer all of my questions and concerns. If she wasn't sure about a question, she found out the right answer. I appreciate that. The finance department was also stellar. They worked their way to getting me a loan at an interest rate I was comfortable with. I also appreciate the minimal time I had to spend at the dealership throughout this entire process.
"Alondra was wonderful. She made my experience easy and..."
- Don Primm
Alondra was wonderful. She made my experience easy and stress free.
As did the other associates involved in the purchase of my Explorer
at your dealership.
"Our salesrep Alondra was very helpful. The vehicle was..."
Our salesrep Alondra was very helpful. The vehicle was alittle more high tech than I would have liked. The biggest disappointment was the add on cargo cage added to the truck bed. I traded in an 18 year old vehicle that had a similar cage that was far superior to what is now being offered which appears to be an aftermarket item. Unfortunately none of the vehicles on the lot had a cargo cage so I was unable to see what I was purchasing