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Lou Fusz Ford - Service Center

Chesterfield, MO

4.6
1,612 Reviews
Call Service Center (636) 238-5919

1,612 Reviews of Lou Fusz Ford - Service Center

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October 28, 2023

Very quick diagnosis of my problem with A/C system! Thank you for use of loaner Escape! More

by dantrumbo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Machaela Bryne
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2023 -

Lou Fusz Ford responded

Thank you! We appreciate you as our customer, and we would be happy to work with you again!

October 27, 2023

It takes well over 30 minutes on hold for the service department to answer their phone. Then when they do, they say they will call you right back and the never do. Brad who attended to me was great but More

by Brad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brad Greene
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Those who answer the phone
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Oct 30, 2023 -

Lou Fusz Ford responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are always working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

October 26, 2023

Easy to get an appointment and very fast turn around. Is what more can you ask for? Is a car wash would be nice. More

by ben88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Hoeflinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 27, 2023 -

Lou Fusz Ford responded

We want to express our appreciation for taking the time to share your store experience. We're happy to provide you with an experience that was acceptable. Looking forward to your next visit with us!

October 26, 2023

Quick efficient and friendly. The man who helped me got me in and out very quickly. More

by Hurley9865
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forgot the name but it was the service department
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Oct 27, 2023 -

Lou Fusz Ford responded

We are delighted to learn about the excellent experience you had at our store. Our dedicated staff consistently strives to ensure customer satisfaction. We eagerly anticipate the opportunity to serve you once more!

October 23, 2023

Brad was personable, managed my expectations well by telling me they were behind, but then getting my work done quickly. Nice job. More

by rhauck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
brad
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Oct 24, 2023 -

Lou Fusz Ford responded

We are delighted to learn about the excellent experience you had at our store. Our dedicated staff consistently strives to ensure customer satisfaction. We eagerly anticipate the opportunity to serve you once more!

October 20, 2023

Expectations were met picked up my vehicle from home. Wa returned to me early afternoon. I was very pleased. More

by Rock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Oct 24, 2023 -

Lou Fusz Ford responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

October 14, 2023

They were simple to set up an appointment and they did a great job. Listen to me and fixed my car in and done. More

by JENNIFERSEIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure their name
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Oct 18, 2023 -

Lou Fusz Ford responded

We want to express our appreciation for taking the time to share your store experience. We're happy to provide you with an experience that was acceptable. Looking forward to your next visit with us!

October 12, 2023

Check in for oil change went well. Rick Dana was polite and oil change went pretty quick. Thank youMW More

by Markwelchhandyman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Dana
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Oct 13, 2023 -

Lou Fusz Ford responded

Thank you for taking the time to leave us a review. We are happy to have you as a customer, and we look forward to seeing you again.

October 11, 2023

The service writers wasn’t professional, and explained everything including the price for my service, the work was performed quickly. The customer waiting area was very nice as well More

by Whtdat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer Rick
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Oct 13, 2023 -

Lou Fusz Ford responded

Thank you for your kind words about our store. We are happy to have you as our customer, and we look forward to seeing you in our store again in the future!

October 11, 2023

Amazing service and customer engagement. Exceptional pick up and drop off service for my vehicle. More

by LSL 37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaclyn
Report | Print
Oct 11, 2023 -

Lou Fusz Ford responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

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