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Lou Fusz Ford - Service Center

Chesterfield, MO

4.6
1,612 Reviews

1,612 Reviews of Lou Fusz Ford - Service Center

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October 10, 2023

You set up my appointment unbelievably quick. I waited for my vehicle and it was done in 34 minutes. Thank you for keeping your end of the deal. I will be back! More

by kenk4888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Borger
Oct 10, 2023 -

kenk4888 responded

Yes

October 05, 2023

Rick Dana does a great job and is very customer focused! He was honest and clear! More

by Pearson.doug.d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Oct 06, 2023 -

Lou Fusz Ford responded

Thank you! We appreciate you as our customer, and we would be happy to work with you again!

September 30, 2023

Great service and communication from the team. Thank you. I’ll be back for my next service More

by doug.drescher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
You didn’t list the service department employees
Oct 03, 2023 -

Lou Fusz Ford responded

We are delighted to learn about the excellent experience you had at our store. Our dedicated staff consistently strives to ensure customer satisfaction. We eagerly anticipate the opportunity to serve you once more!

September 28, 2023

Great dealership! Communication is great! Brian, Brad and Rick are top notch. I take all my Ford’s to Lou Fusz. More

by SCOTTHORTIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian, Rick, Brad in service
Sep 29, 2023 -

Lou Fusz Ford responded

We appreciate you as our customer. Thank you for taking the time to leave us a review, and we hope to see you again!

September 22, 2023

Very professional and helpful! My vehicle was ready when promised and my invoice matched the estimate which I was given prior to the work started. More

by mtbldrs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Sep 25, 2023 -

Lou Fusz Ford responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

September 22, 2023

Jaclyn in service was great to work with, she did her best to insure my repair was handled as quickly as possible More

by Whtdat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fritts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Stocks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaclyn in service, parts Department manager, Kevin Montagne
Sep 25, 2023 -

Lou Fusz Ford responded

We are delighted to learn about the excellent experience you had at our store. Our dedicated staff consistently strives to ensure customer satisfaction. We eagerly anticipate the opportunity to serve you once more!

September 19, 2023

I scheduled an appointment for 10 o’clock and was still placed on a waiting list. I waited until about 1:15 pm to the my brake fluid hoses replaced because there was a recall. I still don’t understand the More

by Ryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Sep 20, 2023 -

Lou Fusz Ford responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are always working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

September 15, 2023

Got vehicle ready faster than estimated time. Cost was lower than estimated. Excellent service met and exceeded my expectations. More

by Madre541
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Middend
Sep 20, 2023 -

Lou Fusz Ford responded

Thank you for your kind words about our store. We are happy to have you as our customer, and we look forward to seeing you in our store again in the future!

September 15, 2023

Lou Fusz Ford, Chesterfield is now our dealership to service our car. Super easy and fast to book appointments. Rick did a great job keeping me informed, he was excellent at explaining what would be don More

by HCABLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick in service
Sep 20, 2023 -

Lou Fusz Ford responded

We are delighted to learn about the excellent experience you had at our store. Our dedicated staff consistently strives to ensure customer satisfaction. We eagerly anticipate the opportunity to serve you once more!

September 13, 2023

I live 2 hours away in Cape Girardeau and drive to this dealership to service our vehicle. The dealership in our town does not have the best reputation and will not trust them. Everyone at Lou Fusz in Ches More

by Cathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaclyn and another gentleman on Monday
Sep 15, 2023 -

Lou Fusz Ford responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

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