"I purchased a tire at the dealership because my vehicle..."
I purchased a tire at the dealership because my vehicle is new and I wanted it to match the other tires. On the Lou Fusz website it says they will match anyone's price on tires. I brought in a printout from the Walmart website showing the tire $37 cheaper. I was told that since Walmart has a different item number than Ford does they cannot accept it. The tire is exactly the same tire. I was told the tire cost $140. When I got there it was $165 but told that was due to mounting and balancing. I was charged $165 for the tire and and additional $24.95 labor to put it on the car. In addition I had a 3:30 appointment (arrived at 3:15) and it took until 5:00 to install 1 tire.
Other Employees Tagged:
, Shelby Parker (Non responsive)
"I have been a customer for over 10 years and recommend..."
I have been a customer for over 10 years and recommend Lou Fusz Vehicle Service Center to everyone. They have always provided me and my family with excellent service and great mechanical work that has always been on time. The service department center staff are easy to talk to, very knowledgeable and will go above and beyond to provide you with all the information you may need for your vehicle services. If you choose to work on your own vehicle yourself, the Parts Department is also great. The personnel are also the best at what they do and will get you the information you may need.
Top notch service department and staff. One stop shopping for all our automotive repairs and service needs. Special thanks to Rick Dana and Ron Mattlock for professional and courteous service.
"Joe is an excellent service advisor and took care of all..."
Joe is an excellent service advisor and took care of all my concerns. He is concerned with meeting the customer expectations and complies with all that are in his power to fulfill.
"They got me in and out in a timely manner . My car runs..."
They got me in and out in a timely manner . My car runs like new now thanks to Steve the technician. It was an overall great experience.
"Prompt repair. Friendly. They scheduled quickly, great..."
Prompt repair. Friendly. They scheduled quickly, great record keeping as to past services. Offered Mfg recommended service. I use them for all three of my ford cars.