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Lou Fusz Ford - Service Center

Chesterfield, MO

4.6
1,612 Reviews

1,612 Reviews of Lou Fusz Ford - Service Center

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June 30, 2023

Thank you, Mr. Brandon to you and your team. An excellent job well done be blessed. Thank you also for the free car wash. More

by williams.april85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Piel
Jul 03, 2023 -

Lou Fusz Ford responded

Thank you for sharing your experience in our store. We are happy to give you the best experience possible, and we hope to see you in our store again!

June 26, 2023

The service was great as they resolved all issues that we informed them on. The service advisor kept us updated on the progress of the vehicle service. More

by MILT.ANDRE
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Service Tech: Charlie Strecky, Service Advisor: Bradley Middend
Jun 29, 2023 -

Lou Fusz Ford responded

Thank you! We appreciate you as our customer, and we would be happy to have you in our store again!

June 25, 2023

It was a pleasant experience and they got my vehicle in and out promptly and customer service was great More

by arobinson22
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Scott Fritts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Andert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Borger
Jun 26, 2023 -

Lou Fusz Ford responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

June 22, 2023

Technical difficulties with shop computers could have made the experience better. Other than that it was OK. More

by Terrymac333
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
John
Jun 26, 2023 -

Lou Fusz Ford responded

Thank you for taking the time to bring this to our attention. We will be passing your message along, and we hope to see you again.

June 22, 2023

Took 3 months to get mud flaps installed. Not once did Lou Fusz contact me to tell me the mud flaps were in. Only after I sent in an email (because they didn’t answer my calls) then the mud f More

by dgotto
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Nick Borger
Jun 26, 2023 -

Lou Fusz Ford responded

Thank you for taking the time to bring this to our attention. We will be passing your message along, and we hope to see you again.

June 21, 2023

Brandon’s customer service was superior. He was very professional, knowledgeable and kind. He kept me updated throughout the process and repaired my car and returned it on the day he estimat More

by None
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Service Dept. Brandon
Jun 26, 2023 -

Lou Fusz Ford responded

Thank you for your kind words about our store. We are happy to have you as our customer, and we look forward to seeing you in our store again in the future!

June 17, 2023

They missed an inspection but corrected their mistake to my satisfaction. Overall things went well. More

by Timhentchel
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Jun 19, 2023 -

Lou Fusz Ford responded

Thank you! We appreciate you as our customer, and we would be happy to have you in our store again!

June 16, 2023

Rick Dana takes care of me. Has been for years. This was warranty recall work. More

by Abksr
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer
Jun 19, 2023 -

Lou Fusz Ford responded

Thank you! We appreciate you as our customer, and we would be happy to have you in our store again!

June 14, 2023

Fast enough. Work well done Conscientious staff. Friendly, courteous, professional. Timely service while waiting. Timely service; did not have to wait long. More

by metromystic
Recommend Dealer
Yes
Jun 19, 2023 -

Lou Fusz Ford responded

We appreciate you as our customer. Thank you for taking the time to leave us a review, and we hope to see you again!

June 08, 2023

Always great service. I feel the staff is considerate of the customer and the location is convenient. More

by sharonmax
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fritts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Stocks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Montagne
Jun 08, 2023 -

Lou Fusz Ford responded

We appreciate you as our customer. Thank you for taking the time to leave us a review, and we hope to see you again!

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