Lou Fusz Ford - Service Center

Excellent customer service from start to finish. A very courteous and friendly staff that made for an exceptional experience. The work was completed in a timely manner with helpful updates throughou A very courteous and friendly staff that made for an exceptional experience. The work was completed in a timely manner with helpful updates throughout the process. More

Rick was great and very communicative! He answered all my questions and was always quick to respond with the information I needed. He answered all my questions and was always quick to respond with the information I needed. More

Loved the valet service and checking in the vehicle and receiving was very convenient. My only disappointment was no complimentary washing or vacuuming. We own a Subaru as well and they always clean and va receiving was very convenient. My only disappointment was no complimentary washing or vacuuming. We own a Subaru as well and they always clean and vacuum out the car. I would think Ford would provide the same service since the cost of vehicle is double a Subaru More

Brad was amazing! He was knowledgeable and helpful and assisted me throughout the process. Lou Fusz staff was amazing. David M. was also great, as he provided me sh He was knowledgeable and helpful and assisted me throughout the process. Lou Fusz staff was amazing. David M. was also great, as he provided me shuttle to and from the dealership. More

Never really got a full explanation of what was wrong and I had call when the car was done. I was told after I called it was done over an hour ago. I had call when the car was done. I was told after I called it was done over an hour ago. More

Very professional team they get you in and out. Also keep you informed about your service. Also keep you informed about your service. More

Friendly clean service center second visit there found problem with vehicle I didn’t realize was there problem with vehicle I didn’t realize was there More

Lou fusz has great service advisors . I always get great service when I bring my Explorer there for service . Rick Dana is exceptional, an professional I always get great service when I bring my Explorer there for service . Rick Dana is exceptional, an professional More

The whole experience was awesome The remainders, the service people and the shuttle driver all were polite service people and the shuttle driver all were polite More

Service and people were very nice but an hour and 40 minutes for an oil change when I had an appointment is too long minutes for an oil change when I had an appointment is too long More