Lou Fusz Kia

Service Department is great Great customer service. No hassle or pushing to buy or do more. Love that I have transportation while my car is being worked on. Would recommend to an Great customer service. No hassle or pushing to buy or do more. Love that I have transportation while my car is being worked on. Would recommend to anyone. More

Quick and efficient Had no appointment - but was able to get service immediately and resolve the problem on that day. Saved me making appointment and returning another d Had no appointment - but was able to get service immediately and resolve the problem on that day. Saved me making appointment and returning another day. More

Good job - no fuss, I found the dealership very efficient. The showroom was clean and sharp. Coffee and even a snack was available for our long day. Long only because I f I found the dealership very efficient. The showroom was clean and sharp. Coffee and even a snack was available for our long day. Long only because I felt Larry was very attentive to our specific desires. We ended up with the best car for us. Thanks Larry, for your extra effort. More

Amazing! Awesome! Rememberable! The Best car purchasing experience Ever!!! Would highly recommend buying a car at Lou Fuz Kia to everyone. I would come back to purchase another vehic The Best car purchasing experience Ever!!! Would highly recommend buying a car at Lou Fuz Kia to everyone. I would come back to purchase another vehicle! More

Excellent Service All of the advisors are GREAT! Always very helpful and professional. I would like to see the service department AUTOMATICALLY APPLY online savings All of the advisors are GREAT! Always very helpful and professional. I would like to see the service department AUTOMATICALLY APPLY online savings without my having to ask for them or present something.. I spent $245.00 last Saturday. It appears from the online savings that I could have gotten oil change/tire rotation for $52.95 and/or save $25.00 on my $245.00 bill. :-( This is the second Kia I have purchased from this dealership. Isn't my loyalty to the brand and dealership worth something????? More

Inexperienced Salesmen Not a recommendable dealership from my experience during my recent visit five days ago. My salesman was condescending and not a good presentation of t Not a recommendable dealership from my experience during my recent visit five days ago. My salesman was condescending and not a good presentation of the Lou Fusz brand. I found a pre-owned vehicle online, I walked in he was friendly and I informed him of what I want to see. He had someone pull the vehicle around and everything started off in a good fashion. When it came to specific questions he wasn’t able to answer several with out going to his manager, so I asked him how long he has been a salesmen. He said a month, and later said three months. I was fine with his first answer, because everyone starts somewhere and I am a manager in guest servives so I am patient and understanding to work with any level of knowledge. Everyone has been new at their job before, so I said he’s nice enough and my first impression was enough to proceed. I asked him to check and see whether there was any option to go lower on the price, he answered without hesitation it’s priced to sale. He said we aren’t wasting money here or tryinh to give away anything free, that threw me for a loop because I’m the customer and that response was simply unprofessional. To tell a potential customer looking to spend money, we aren’t looking to negotiate whatsoever in the car sailing business. As a consumer and have purchased 4 vehicles before this one, I’m knowledgeable enough to know they can always offer something. I told him it’s just a question so he could at least ask, they were firm on the price but waived the application fee of $199. Which was perfectly fine with me, as long as I felt like I was getting a good deal. He started showing a lack of knowledge, when my boyfriend asked him to have the battery in the pre-owned vehicle looked at or possibly replaced. There was large amounts of corrosion visibly showing, which can quickly eat at the wires and cause major problems. His immediate answer was “No”, we’ve had the car for two months already once again we aren’t in the business to keep wasting money. He spoke with his manager and they prepared to take the car back to the shop. When they service team member went to start the vehicle, it wouldn’t power on to start up. They had to replace the battery with a brand new one after 10min of looking under the hood. I was already on edge for his attitude earlier with the price, so I was completely dissatisfied now with his lack of consideration to ensure we were happy with our purchase. Long story short we finished the deal after 5 hours and a struggle of empathy with our salesman Jake. More