Lou Fusz Kia

Great Customer Service This is the fourth car we have bought in 6 years from Lou Fusz. The salespeople are always kind, not pushy and accommodating of our wants/needs. We wi This is the fourth car we have bought in 6 years from Lou Fusz. The salespeople are always kind, not pushy and accommodating of our wants/needs. We will continue to be a Lou Fusz Kia family from here on out! More

They've won a customer for life So if you're like me, you have near anxiety attacks at the thought of looking for and buying a car. Pushy salesmen, horrible deals, just ugh. For me So if you're like me, you have near anxiety attacks at the thought of looking for and buying a car. Pushy salesmen, horrible deals, just ugh. For me, buying a car has been right down there with jumping out of a plane without a parachute. But my wife and I needed something more reliable, so off we went. Without a ton of details, let me say it was actually a pleasant experience, if not fun, from the moment we walked in the door. Our sale guy was Charlie Hunolt. We hadn't planned on buying anything, we wanted to test drive a car we were considering and there was no pressure at all. He listened and helped answer questions we had about the car without making us feel like we had to purchase anything that day or even that year. Let me tell you, your mind is so much more clear to evaluate a purchase when you're not playing defense against the sales guy the entire time. After the test, he very casually asked if we wanted them to run some numbers we could take home and look over. I was expecting the typical "Oh boy, this is an amazing deal we're giving you. How's $2,000,000/month with a 112% interest rate sound?" and all the haggling that would ensue. Nope, they gave us 5 different scenarios with different interest rates, different down payment options, even option to roll the sales tax into the monthly payment. Oh my gosh, it was the best. And the best part? They were GOOD deals (we went somewhere else to see what numbers they'd pull and their first offer was 80% higher than Lou Fusz's highest pricing scenario). Look, I won't bore you anymore. If you're not a fan of car buying but are wanting a Kia, go to Lou Fusz Kia and talk to Charlie Hunolt. You won't regret it. If I my next car is another Kia, you can bet I'm heading straight there. More

Car Buying Experience This is my 4th Kia purchase and first from Lou Fusz Kia. I followed my car salesman, Mikey Carroll (#mikeycarrollthecarguy) from another local Kia Dea This is my 4th Kia purchase and first from Lou Fusz Kia. I followed my car salesman, Mikey Carroll (#mikeycarrollthecarguy) from another local Kia Dealship and will never buy from any one else!! He is honest, patient, and loyal to his customers! He works at 110mph but he makes sure everyone is happy during the entire buying process. I am excited to join the Lou Fusz family! Everyone I met was friendly and down to earth. Don't wait, call him today! More

Poor Service and Customer Service...Awful Dealership 4/19/18 - Gets better after scheduling a service visit for oil change, transmission flush and spark plug replacement per the terms of the Oil Changes 4/19/18 - Gets better after scheduling a service visit for oil change, transmission flush and spark plug replacement per the terms of the Oil Changes for Life. The sales manager "Jared Kloempken" emails me to notify me that he cancelled my appointment and they will no longer do business with me even though the oil changes for life was agreed at the time of purchase of my 2013 Optima because I posted my feedback about them social media. Got love Lou Fusz Kia - the worse dealership in St. Louis. #noloufusz 4/18/18 Since I wrote this review I've tried multiple times to get in touch with the service manager and still never received any call back. In addition, I also gave them the opportunity to help me with a Kia Stinger but their customer service and lack of follow through caused me to go with a different dealership. I recommend to staying away from this dealership!!!! Very bad #noloufusz After 5 years of owning my Kia Optima and have all the service performed with their service department even though they have excessively high shop supplies, service cost is higher than others and scheduling is tough to be made within a week at most times. I have been told on multiple events that I need service which was incorrect (this time I was told that I need transmission serviced every 30,000 which wrong it’s every 120,000) then since I won’t pay $35 just to rotate my tires (since Dobbs offers free rotate and balancing along road hazard repair no charge and other dealerships are $19.99) they won’t honor my oil changes for life. After $1000s of service....I was even looking at new Kia Stinger while I was there. I asked to talk to service manager (not available and no call) and general manager never returned my call. At this point, I’m looking for a new dealership for my next Kia... More

Wonderful Car Buying Experience Mike Carroll is a very knowledgable and helpful salesman. Buying a car with him was a very smooth process. He really took the time to understand my Mike Carroll is a very knowledgable and helpful salesman. Buying a car with him was a very smooth process. He really took the time to understand my car buying needs and got me a really great deal. Highly recommend Mike! More

Straightforward and stress-free After a frustrating, exhausting week going from one dealership to another trying to replace our dear departed Prius, my experience at Lou Fusz was a r After a frustrating, exhausting week going from one dealership to another trying to replace our dear departed Prius, my experience at Lou Fusz was a relief and a delight. I've never in my life dealt with a car dealer that was so straightforward, direct, and--dare I say--honest. Salesperson Crystal was friendly and helpful, understood our needs, and didn't pressure us or run us through the standard car sales playbook. Manager Jared offered us a great deal that suited us perfectly and explained the terms clearly, letting the numbers speak for themselves instead of giving us a lengthy sales pitch. And finance manager Joe was very patient while I double- and triple-checked every item in the paperwork, and he answered all my questions in as much detail as I requested. After my experience with other dealers, I was fully expecting to find surprise fees or to have to fight for what we were promised on the sales floor, but there was none of that. It was the most clear-cut, stress-free car buying experience I've ever had, and not only that, but we went home with a brand-new car for the price of a used. Obviously no car dealership is perfect, and a glowing review is no substitute for doing your homework. If you're in the market for a Kia, do your research--make sure you know what car you want, what it's worth, and what you're willing to pay. And then go to Lou Fusz Kia. More

Best car buying experience Mike Carroll is a great salesmen. The team worked hard to get us a car and make sure we were happy. Best car buying experience ever. Mike Carroll is a great salesmen. The team worked hard to get us a car and make sure we were happy. Best car buying experience ever. More

Completely screwed me over I had been speaking to an internet tech for Lou fusz by text for over a week about a car I had my heart set on. They ran my credit, got me approved, a I had been speaking to an internet tech for Lou fusz by text for over a week about a car I had my heart set on. They ran my credit, got me approved, and set up a time for me to test drive and do the deal. I was scheduled to meet someone at 7pm today, so I drove 2 hours after work from my home to the dealership, thinking I would be driving my new vehicle 2 hours back. Wrong! I walked in, told them I had an appointment, and within 5 minutes, they told me they had JUST SOLD THE CAR I DROVE TO BUY. In their words "it just drove off the lot less than 30 minutes ago." They knew I was coming. They even confirmed earlier today on the appointment time. They sold the car I had been approved for right out from under me. 4 hours of driving this evening for absolutely nothing. I'll never go back to another lot owned by this man. Poor, poor customer service. More

The ABSOLUTE best place to go for 1st responders!!! Joe Lehne (salesman) worked hard to get me a fantastic deal. I really must say I'm leaving feeling appropriated. It's nice to know 1st responders are Joe Lehne (salesman) worked hard to get me a fantastic deal. I really must say I'm leaving feeling appropriated. It's nice to know 1st responders are still celebrated and some people still care. Sorry I've got to leave know in my new 2017 Kia Optima!!!!!!! More

Outstanding My husband and I have been looking for a car for a short time. Loved the Kia Soul my mom has. We decided to stop by on Friday and was immediately gree My husband and I have been looking for a car for a short time. Loved the Kia Soul my mom has. We decided to stop by on Friday and was immediately greeted by Mike. He had a great smile and was very personable while talking to us. He didn't sugar coat anything and no pressure what so ever. We truly appreciated this and it left a memorable impression after leaving. After looking a few other places, no one met us with Mike's personality or positive attitude. We prayed about it and my husband spoke with Mike again on Monday. He told us exactly what they needed given our situation. By Tuesday afternoon, we drove home in our new 2017 Kia Sportage. God is truly amazing and what a blessing it was to work with him and John. He showed us all the features, apps and took care of us from start to finish. We couldn't be more pleased with our new car as well as the high quality of service we received. We will definitely pass on his info to our clients, friends and relatives. We will be back!! #mikecarrollthecarguy More