Lou Fusz Kia

Emergency tire situation handled! Customer service was very friendly and my tire situation was handled quickly and efficiently. Thanks you all for the quality of your service it is app Customer service was very friendly and my tire situation was handled quickly and efficiently. Thanks you all for the quality of your service it is appreciated. More

xxx positively outrageous service! Friendly knowledgeable service people they are very helpful. Some go out there way.. T he guys during week know me by name., make me feel welcomed and Friendly knowledgeable service people they are very helpful. Some go out there way.. T he guys during week know me by name., make me feel welcomed and comfortable More

Excellent Service for Years I have used Lou Fusz Kia for years for both buying cars and having those cars serviced. I have never had anything less than excellent, polite, and th I have used Lou Fusz Kia for years for both buying cars and having those cars serviced. I have never had anything less than excellent, polite, and thorough service. They do not try to over-sell, but do pay attention to what you and your car my need. More

Outstanding Larry and Mike were exceptional. The whole process was fast and you won a customer for life. Will always go to lou fusz when i want a car. I will r Larry and Mike were exceptional. The whole process was fast and you won a customer for life. Will always go to lou fusz when i want a car. I will recommend lou fusz to everyone. More

Great Customer Service This is the fourth car we have bought in 6 years from Lou Fusz. The salespeople are always kind, not pushy and accommodating of our wants/needs. We wi This is the fourth car we have bought in 6 years from Lou Fusz. The salespeople are always kind, not pushy and accommodating of our wants/needs. We will continue to be a Lou Fusz Kia family from here on out! More

They've won a customer for life So if you're like me, you have near anxiety attacks at the thought of looking for and buying a car. Pushy salesmen, horrible deals, just ugh. For me So if you're like me, you have near anxiety attacks at the thought of looking for and buying a car. Pushy salesmen, horrible deals, just ugh. For me, buying a car has been right down there with jumping out of a plane without a parachute. But my wife and I needed something more reliable, so off we went. Without a ton of details, let me say it was actually a pleasant experience, if not fun, from the moment we walked in the door. Our sale guy was Charlie Hunolt. We hadn't planned on buying anything, we wanted to test drive a car we were considering and there was no pressure at all. He listened and helped answer questions we had about the car without making us feel like we had to purchase anything that day or even that year. Let me tell you, your mind is so much more clear to evaluate a purchase when you're not playing defense against the sales guy the entire time. After the test, he very casually asked if we wanted them to run some numbers we could take home and look over. I was expecting the typical "Oh boy, this is an amazing deal we're giving you. How's $2,000,000/month with a 112% interest rate sound?" and all the haggling that would ensue. Nope, they gave us 5 different scenarios with different interest rates, different down payment options, even option to roll the sales tax into the monthly payment. Oh my gosh, it was the best. And the best part? They were GOOD deals (we went somewhere else to see what numbers they'd pull and their first offer was 80% higher than Lou Fusz's highest pricing scenario). Look, I won't bore you anymore. If you're not a fan of car buying but are wanting a Kia, go to Lou Fusz Kia and talk to Charlie Hunolt. You won't regret it. If I my next car is another Kia, you can bet I'm heading straight there. More

Car Buying Experience This is my 4th Kia purchase and first from Lou Fusz Kia. I followed my car salesman, Mikey Carroll (#mikeycarrollthecarguy) from another local Kia Dea This is my 4th Kia purchase and first from Lou Fusz Kia. I followed my car salesman, Mikey Carroll (#mikeycarrollthecarguy) from another local Kia Dealship and will never buy from any one else!! He is honest, patient, and loyal to his customers! He works at 110mph but he makes sure everyone is happy during the entire buying process. I am excited to join the Lou Fusz family! Everyone I met was friendly and down to earth. Don't wait, call him today! More

Poor Service and Customer Service...Awful Dealership 4/19/18 - Gets better after scheduling a service visit for oil change, transmission flush and spark plug replacement per the terms of the Oil Changes 4/19/18 - Gets better after scheduling a service visit for oil change, transmission flush and spark plug replacement per the terms of the Oil Changes for Life. The sales manager "Jared Kloempken" emails me to notify me that he cancelled my appointment and they will no longer do business with me even though the oil changes for life was agreed at the time of purchase of my 2013 Optima because I posted my feedback about them social media. Got love Lou Fusz Kia - the worse dealership in St. Louis. #noloufusz 4/18/18 Since I wrote this review I've tried multiple times to get in touch with the service manager and still never received any call back. In addition, I also gave them the opportunity to help me with a Kia Stinger but their customer service and lack of follow through caused me to go with a different dealership. I recommend to staying away from this dealership!!!! Very bad #noloufusz After 5 years of owning my Kia Optima and have all the service performed with their service department even though they have excessively high shop supplies, service cost is higher than others and scheduling is tough to be made within a week at most times. I have been told on multiple events that I need service which was incorrect (this time I was told that I need transmission serviced every 30,000 which wrong it’s every 120,000) then since I won’t pay $35 just to rotate my tires (since Dobbs offers free rotate and balancing along road hazard repair no charge and other dealerships are $19.99) they won’t honor my oil changes for life. After $1000s of service....I was even looking at new Kia Stinger while I was there. I asked to talk to service manager (not available and no call) and general manager never returned my call. At this point, I’m looking for a new dealership for my next Kia... More

Straightforward and stress-free After a frustrating, exhausting week going from one dealership to another trying to replace our dear departed Prius, my experience at Lou Fusz was a r After a frustrating, exhausting week going from one dealership to another trying to replace our dear departed Prius, my experience at Lou Fusz was a relief and a delight. I've never in my life dealt with a car dealer that was so straightforward, direct, and--dare I say--honest. Salesperson Crystal was friendly and helpful, understood our needs, and didn't pressure us or run us through the standard car sales playbook. Manager Jared offered us a great deal that suited us perfectly and explained the terms clearly, letting the numbers speak for themselves instead of giving us a lengthy sales pitch. And finance manager Joe was very patient while I double- and triple-checked every item in the paperwork, and he answered all my questions in as much detail as I requested. After my experience with other dealers, I was fully expecting to find surprise fees or to have to fight for what we were promised on the sales floor, but there was none of that. It was the most clear-cut, stress-free car buying experience I've ever had, and not only that, but we went home with a brand-new car for the price of a used. Obviously no car dealership is perfect, and a glowing review is no substitute for doing your homework. If you're in the market for a Kia, do your research--make sure you know what car you want, what it's worth, and what you're willing to pay. And then go to Lou Fusz Kia. More

Wonderful Car Buying Experience Mike Carroll is a very knowledgable and helpful salesman. Buying a car with him was a very smooth process. He really took the time to understand my Mike Carroll is a very knowledgable and helpful salesman. Buying a car with him was a very smooth process. He really took the time to understand my car buying needs and got me a really great deal. Highly recommend Mike! More