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Lou Fusz Kia - Service Center

St. Louis, MO

4.5
2,556 Reviews

2,556 Reviews of Lou Fusz Kia - Service Center

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July 13, 2022

It was an awful long wait for as little work that was done. I was pleased that it only came to $68.00. Still, 2 hours for an oil change is rather excessive. More

by thechessking
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracy Chavers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2022 -

Lou Fusz Kia responded

Thank you for bringing this issue to our attention. We will be passing your message along and we look forward to giving you a five-star experience next time!

July 12, 2022

Very efficient process. They completed the work in under an hour which was great. I’m glad I purchased from Lou fuse Kia. More

by immwoollard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack
Jul 15, 2022 -

Lou Fusz Kia responded

Thank you for taking the time to leave us a review. We look forward to seeing you in our store again.

July 08, 2022

Professional staff who communicated well with me and who made my car look brand new. Absolutely gorgeous! More

by l_franks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bret, receptionist (Nicole?)
Jul 11, 2022 -

Lou Fusz Kia responded

Thank you! We are happy to have you as our customer and we hope to see you again!

July 07, 2022

This was my first service at Lou Fusz for my Telluride purchased there in March. I was completely satisfied with the experience which included an oil change and tire rotation. Service was completed prompt More

by mdkenney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicci Pollard
Jul 08, 2022 -

Lou Fusz Kia responded

We appreciate you taking the time to leave us a review. We are happy to serve you in our store and we look forward to serving you again.

July 06, 2022

Kevin in the service department was amazing. Helped get my engine replacement fully covered by recall. Kept in contact with me about status and felt very well informed. More

by LEAH.CUOCO
Recommend Dealer
Yes
Employees Worked With
Kevin
Jul 08, 2022 -

Lou Fusz Kia responded

We appreciate you as our customer, Leah. Thank you for taking the time to leave us a review, and we hope to see you again!

July 06, 2022

The service team is always friendly, work quickly and keep me updated throughout the process. They keep me on track and help out when I need to get things done while my car is getting work done. Their co More

by Robin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Lentz, Kevin Derleth, Nate
Jul 08, 2022 -

Lou Fusz Kia responded

We are happy to hear about your experience in our store, Robin. Thank you for your kind words. We look forward to seeing you again!

July 05, 2022

Friendly, courteous. Always notify me of any issues and are quick to fix. Thanks to service desk reps & talented service technicians. More

by annroufa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack
Jul 06, 2022 -

Lou Fusz Kia responded

Thank you for taking the time to leave us a review. We look forward to seeing you in our store again.

July 05, 2022

Brittany and Nicole are always so professional and helpful. Pretty good coffee in the waiting room too! More

by Mom2deejae
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany
Jul 06, 2022 -

Lou Fusz Kia responded

Thank you! We are happy to serve you in our store and we look forward to seeing you again!

July 04, 2022

They treat you like your royalty They went got my car for me I didn’t expect that they are the best More

by mikemarchetto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sevice department
Jul 06, 2022 -

Lou Fusz Kia responded

We appreciate you taking the time to leave us a review. We are happy to serve you in our store and we look forward to serving you again.

July 02, 2022

Friendly. Thorough. Efficient. Knowledgeable. Able to get appointment as soon as needed. Car returned clean. More

by KATHIRE58
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Stumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Otten
Jul 06, 2022 -

Lou Fusz Kia responded

Thank you! We are happy to have you as our customer and we hope to see you again!

Apr 19, 2023 -

KATHIRE58 responded

Thank you for what you do and the people who work for you in the service area

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