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Lou Fusz Kia - Service Center

St. Louis, MO

4.5
2,559 Reviews

2,559 Reviews of Lou Fusz Kia - Service Center

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February 05, 2021

I would definitely recommend your service to anyone! The atmosphere was friendly and comfortable. The price was right. The wait time was not too long. More

by mj_bolton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Derleth, Chris Jones
Feb 25, 2021 -

Lou Fusz Kia responded

We are pleased to hear that you had an excellent experience with our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise.

February 04, 2021

This was the 2nd time ive come in and hated the service. You wont get a third time! Did not see the service rep until the end. Usually I get an itemized account of what needs to be done! Before any work i More

by WEEKTODAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Zack Lentz
Feb 19, 2021 -

Lou Fusz Kia responded

Hello, I am very sorry to hear of this bad experience. I would love an opportunity to talk about it and try to make the situation right, please give me a call at 314-595-2975. Respectfully, Jared Kloempken Store Manager

February 04, 2021

Good friendly quick service didn’t get chance to use discount coupon car great always didn’t have to wait long very please thanks again have a good day More

by bigoak810
Recommend Dealer
Yes
Employees Worked With
Ryan Woodward
Feb 25, 2021 -

Lou Fusz Kia responded

Thank you so much for this excellent feedback. I am happy to hear that our team worked hard enough to make your experience enjoyable.

February 04, 2021

I had my car towed to Kia. It was fixed within the same day! The woman woh I spoke with was very helpful! I have been going to this location for 10 years:) More

by jeannievoelker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Madding
Feb 25, 2021 -

Lou Fusz Kia responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!

January 26, 2021

The Service Dept (especially Nicci) is great. She always provides explanations and is friendly and professional. I also appreciate the spaciousness of the waiting area...lots of room to socially-distance. More

by TAFRAP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicci Pollard
Feb 01, 2021 -

Lou Fusz Kia responded

We appreciate your business! Thank you so much for the high rating!

January 26, 2021

Everyone was very nice. It took a little longer then they thought it would but they updated us with it and apologized for the wait . More

by lindsey.scharf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicci Pollard
Feb 01, 2021 -

Lou Fusz Kia responded

We appreciate you taking the time to leave us a review. We value your business and look forward to helping you again in the future.

January 26, 2021

always a good experience with the Zach in the Service Department. I highly recommend this place. They are fair priced and do excellent work on cars. More

by Andrew C.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Kloempken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Stumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Feinstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Lentz, Nicci Pollard
Feb 01, 2021 -

Lou Fusz Kia responded

Thank you so much for your review! We value your business and look forward to seeing you again soon.

January 25, 2021

Once again Lou Fusz Kia does not disappoint. They provide excellent service every time in a safe and welcoming environment. I bring all my vehicles to them whether it is my Kia Soul or Fore F-150. More

by joshua24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Lentz
Feb 01, 2021 -

Lou Fusz Kia responded

Your business is very important to us. Thank you so much for the review.

January 20, 2021

Nicci helped me and she was great. I asked for a service not commonly asked for my Niro and she reassured me they would complete it. She was also welcoming and put my preferred name on my account. Thank you More

by staciwagner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicci Pollard
Feb 01, 2021 -

Lou Fusz Kia responded

Thank you so much! We appreciate you! Thank you for taking the time to leave us a review! We look forward to seeing you again soon.

January 18, 2021

I was disappointed this time because when I scheduled the appointment for oil change and asked about tire rotation cost I was told the rotation was included in my “car pass” warranty. When I checked out I wa More

by Jimmybals
Recommend Dealer
Yes
Employees Worked With
Zack Lentz
Jan 20, 2021 -

Lou Fusz Kia responded

Thank you for reaching out and you are 100% correct. Will forward this to management. Thank you for reaching out.

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