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Lou Fusz Kia - Service Center

St. Louis, MO

4.5
2,550 Reviews

2,550 Reviews of Lou Fusz Kia - Service Center

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October 29, 2020

Nicci was super amazing and getting the service done that I had requested. I will definitely recommend this dealership to others. I look forward to bringing my Kia there for any future maintenance. More

by PURPLEJAZMINE52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicci Pollard
Oct 30, 2020 -

Lou Fusz Kia responded

Thank you for taking the time to write us a great review! We are thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else.

October 27, 2020

Customer service department very professional, attended, most patient, very satisfied !! Service rendered most timely! Waiting room distances and clean!! Felt safe waiting for my car! More

by LAPKC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey smith, Zack Lentz, Nancy Anselmo
Oct 30, 2020 -

Lou Fusz Kia responded

Thank you for sharing this great feedback with us. We feel our team is what makes Lou Fusz special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next visit!

October 21, 2020

I felt like a VIP from the time I arrived until I got my car back. Everyone was really nice and accommodating during my wait. More

by Denise nicolay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Haywood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd, Nichole Medsker, Amanda Otten
Oct 26, 2020 -

Lou Fusz Kia responded

We appreciate you leaving us a review. Your business is very important to us and we are always looking for ways to improve. Thank you very much for your feedback and will share your thoughts with our team.

October 21, 2020

great service from the moment my car was driven into the shop. very nice people in service dept. car looked great after they washed it. Very simple in and out. todd very helpful More

by funtimekel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Alexander
Oct 26, 2020 -

Lou Fusz Kia responded

Thank you for taking the time to let us know of your experience. We value your business and will continuously strive to make your visit better. If there is anything we can do please reach out to us.

October 19, 2020

Excellent customer service. I appreciate that you guys wash my car because I rarely do it. Super friendly people. Super fast service too. Thank you! More

by SNELSON951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Lentz
Oct 26, 2020 -

Lou Fusz Kia responded

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. Please let us know if we can ever help you in the future.

October 17, 2020

Everyone did a great job. They were quick and efficient. They were polite and professional. They washed the car and it looked great. As always. More

by tks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elton Hayes, Brandon Alexander
Oct 26, 2020 -

Lou Fusz Kia responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear that our team was able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you.

October 14, 2020

The fastest, easiest check-in and check out process. Also, the service rep was super friendly and helpful! I didn't buy my Kia at Lou Fusz but just moved to the neighborhood...I will continue to get my More

by marciasullivan8
Customer Service
Recommend Dealer
Yes
Employees Worked With
Tom Mullen
Oct 26, 2020 -

Lou Fusz Kia responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else.

October 10, 2020

I’ve been a Lou Fusz Kia customer for the last 7 years. Not a single time I’ve received bad service. That’s why my last 3 cars have been bought and serviced there. More

by Carlos Leiva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Shepard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Laws
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Lentz, Nicci Pollard
Oct 13, 2020 -

Lou Fusz Kia responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. If you have any questions, please don't hesitate to reach out to us again.

October 10, 2020

This is my second KIA. My next car will be a KIA because of the customer service. Your staff is excellent and I love my SUV. More

by NCUNNINGHAM62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Lentz, Chris Jones, Brandon Alexander
Oct 13, 2020 -

Lou Fusz Kia responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you.

October 08, 2020

Every worker I communicate with was very helpful and welcoming. Plus the safety standards due to Covid-19 were very reassuring. It’s nice to always feel welcome when I have to drop off my car for mainte More

by K.SCHULER55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Stumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Lentz, Kevin Derleth, Amanda Otten, Maggie Derleth, Carl Nelson
Oct 13, 2020 -

Lou Fusz Kia responded

Thank you for the great review. Please come visit us if you need anything else, be it service or sales.

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