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Lou Fusz Kia - Service Center

St. Louis, MO

4.5
2,575 Reviews

2,575 Reviews of Lou Fusz Kia - Service Center

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October 01, 2020

They got my truck in quickly and the oil change was completed in a timely fashion all while keeping me feeling safe and socially distanced. More

by joshua24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Stumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Lentz
Oct 01, 2020 -

Lou Fusz Kia responded

Thanks for the great review Josh! Thanks for being such a loyal customer. See you next visit.

September 29, 2020

Came for regular maintenance and as always the team is professional, friendly and efficient. I forgot the gentleman's name that helped but he was helpful and let me know of the upcoming items that will be More

by mrshuhudgins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TODD STROMLUND
Oct 05, 2020 -

Lou Fusz Kia responded

Thank you for the great review. Please come visit us if you need anything else, be it service or sales.

September 25, 2020

The dealership is fine and the service department is on top of everything. It took awhile to estimate a gear problem on a car with less than 3,000 miles and it required a new computer, shipped from Califor More

by Jimmy B
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevin Derleth
Sep 28, 2020 -

Lou Fusz Kia responded

Thanks for the wonderful review! Anytime our customers let us know that they had a very pleasant experience it brings us great joy. Once again, we appreciate your business and hope you'll keep in touch for your future car needs.

September 22, 2020

Service department personnel are friendly and take care of my car and me when I am there. I trust the work that they do and feel like I am getting the most bang for the buck. More

by JChesm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie Derleth
Sep 28, 2020 -

Lou Fusz Kia responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care!

September 21, 2020

Friendly, quick, accurate and always accommodating. This is the dealership worth going to when you need your car repaired! I will always call back for my repairs needed. More

by lcaskey01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Stromlund
Sep 22, 2020 -

Lou Fusz Kia responded

Thank you for your review! We appreciate you and look forward to serving you again soon!

September 20, 2020

Good service and attention to detail. I haven't been disappointed in all the years I have been using their service. I have been a customer since they were located at Manchester and Lindbergh. Would hig More

by bernjl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Lentz
Sep 22, 2020 -

Lou Fusz Kia responded

Your review is very important to us. Thank you for taking the time to share your experience with us. If there is anything we can do in the future please let us know. We look forward to seeing you again soon!

September 19, 2020

My service advisor was very friendly and helpful and he had me out of there in less than an hour! C b x m h More

by mwhite2rn
Recommend Dealer
Yes
Employees Worked With
Zack Lentz
Sep 22, 2020 -

Lou Fusz Kia responded

Your business is very important to us. Thank you so much for the review.

September 18, 2020

Service department was ok they did good work. I felt that the management didn't care at all about answering my questions. I have bought a lot of cars from Lou Fusz and they certainly didn't even call m More

by sjackson1952
Recommend Dealer
No
Employees Worked With
Mike Feinstein
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2020 -

Lou Fusz Kia responded

Hello, Thank you for taking the time to tell us about your experience at Lou Fusz Kia. We appreciate your feedback since it helps us improve our service and your experience. As Service Manager of Lou Fusz Kia, I am sorry to hear that you found your service to be unsatisfactory. Please feel free to reach out to me directly by responding to this message so I can ensure you are satisfied with your experience. My phone number is 314-595-2940 if you prefer a phone conversation. Sincerely, Andy Stumm Service Manager Lou Fusz Kia

September 17, 2020

Took vehicle in 4 recall repair, receipt says complimentary wash and vacuum. NOT TOUCHED! ALSO CLAIMS MULTIPOINT INSPECTION.. NOT DONE because engine light on and abs, and esc light on when it wa More

by donna-tinsley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Zack Lentz
Sep 18, 2020 -

Lou Fusz Kia responded

Hello, Thank you for taking the time to tell us about your experience at Lou Fusz Kia. We appreciate your feedback since it helps us improve our service and your experience. As Service Manager of Lou Fusz Kia, I am sorry to hear that you found your service to be unsatisfactory. Please feel free to reach out to me directly by responding to this message so I can ensure you are satisfied with your experience. My phone number is 314-595-2940 if you prefer a phone conversation. Sincerely, Andy Stumm Service Manager Lou Fusz Kia

September 17, 2020

Just came in for a routine oil change.Was impressed by Just came in for a routine oil change. Was impressed by how smoothly every car transitioned in and out of service. I was there on a Saturday morni More

by RUDISC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Lentz
Sep 22, 2020 -

Lou Fusz Kia responded

Thank you so much! We appreciate you! Thank you for taking the time to leave us a review! We look forward to seeing you again soon.

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