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Lou Fusz Kia - Service Center

St. Louis, MO

4.5
2,550 Reviews

2,550 Reviews of Lou Fusz Kia - Service Center

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April 22, 2020

I had a problem when my check engine light came on. The guys got me right in and took care of the problem under warranty. Car wash, too. As usual, excellent service! More

by george.csolak
Recommend Dealer
Yes
Employees Worked With
Evan Gallagher
May 20, 2020 -

Lou Fusz Kia responded

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. Please let us know if we can ever help you in the future.

April 20, 2020

I absolutely love Lou Fusz Kia! They are all amazing! I have such a reliable vehicle and when and if I choose to upgrade I will use them again!! More

by brittanyrice1227
Recommend Dealer
Yes
Employees Worked With
Kevin Derleth
May 20, 2020 -

Lou Fusz Kia responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear that our team was able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you.

April 17, 2020

Was very happy that they picked my car up and then returned it after they completed the work. Was pleased that they also performed the multi point inspection and washed and vacuumed at no charge More

by baldrocky
Recommend Dealer
Yes
Employees Worked With
Kevin Derleth
May 20, 2020 -

Lou Fusz Kia responded

Thanks for the wonderful review! Anytime our customers let us know that they had a very pleasant experience it brings us great joy. Once again, we appreciate your business and hope you'll keep in touch for your future car needs.

April 16, 2020

2016 Sorrento Had some repair work done through the body shop. Sam handled the entire process better than I could have imagined. He made sure I was kept aware of More

by ffriedlein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Day
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2020 -

Lou Fusz Kia responded

Thanks for your outstanding review and your 40 year Loyalty! I'm very happy to hear that our team was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you.

April 15, 2020

Fast and friendly service. Knowledgeable and courteous. Fixed problem without any hassle. I would recommend and I continue to use for service on my Sorento. More

by crigler.alicia
Recommend Dealer
Yes
Employees Worked With
Nicci Pollard
May 20, 2020 -

Lou Fusz Kia responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else.

April 14, 2020

Great Service! I have been getting my Kia Optima serviced here since I bought it from this location. I always get great services for my vehicle and everyone in the s More

by SASSIEDEE51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Lentz, Nicci Pollard
May 20, 2020 -

Lou Fusz Kia responded

Thank you for writing this amazing review for our team! We work incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help.

April 11, 2020

Valet service This was a wonderful way to service our cars in this Covid19 time. Car picked up - serviced - and brought back home!! We had no worries. Because we More

by CASANDHOLM
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Zack Lentz, Carl Nelson
May 20, 2020 -

Lou Fusz Kia responded

We’re delighted to hear of your positive experience at our dealership. It was our pleasure doing business with you.

April 08, 2020

Staff are always easy and great to work with at Lou Fusz! A great team! Thanks for all you do to keep our business. We will keep purchasing from here! More

by AMRUNNELS01
Recommend Dealer
Yes
Employees Worked With
Mike Cerva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Lentz
Apr 08, 2020 -

Lou Fusz Kia responded

Reviews like yours are truly a breath of fresh air! We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you.

April 08, 2020

Great Service Clean environment, friendly staff, and great prices. Could not ask for a better place to service my vehicle. I would recommend Louf Fusz Kia to all of More

by aberry3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Stumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Woodward
Apr 08, 2020 -

Lou Fusz Kia responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else.

April 08, 2020

I was made to go So for the first oil change I had to come here, why, I have no idea, but I'm not going back unless I have to. I don't know if it's because of the cor More

by abramsch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Macey Oates
Apr 08, 2020 -

Lou Fusz Kia responded

Hello, Thank you for taking the time to tell us about your experience at Lou Fusz Kia. We appreciate your feedback since it helps us improve our service and your experience. As Service Manager of Lou Fusz Kia, I am sorry to hear that you found your service to be unsatisfactory. We will not have snacks available until this passes, it was recommended to remove the community snacks. I'm sorry the car wash was not up to par, if you bring the vehicle back by I will wash it for you. Please feel free to reach out to me directly by responding to this message so I can ensure you are satisfied with your experience. My phone number is 314-595-2940 if you prefer a phone conversation. Sincerely, Andy Stumm Service Manager Lou Fusz Kia

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