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Lou Fusz Kia - Service Center

St. Louis, MO

4.5
2,562 Reviews

2,562 Reviews of Lou Fusz Kia - Service Center

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November 30, 2019

oil change, check engine light on check engine light still comes on and goes out. Lou Fusz said that they contacted Kai company and are waiting to hear back. This has been over month. More

by HIJEAN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Lentz, Kevin Derleth
November 28, 2019

The best place to buy and service your vehicle From Kris Portnoy making it very easy and stress free buying my car, and the financing being just as easy. To the friendly and helpful faces at the se More

by JBELL8313
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Stumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kris Portnoy, Zack Lentz, Kevin Derleth
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you so much for this excellent feedback and your very kind recommendation of our dealership. It was a pleasure to assist you and please let us know when we can do so again!

November 28, 2019

Oil & tire rotation As always great service. Quick turnaround and a fantastic staff. I like that when I’m there we look at future services coming up so I can budget accor More

by ffriedlein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Stumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you for the 5 star rating! We really do appreciate your business and look forward to serving you again in the future!

November 28, 2019

Service Great experience in the service dept. nicci was very polite and have great customer service. And will be back for service next time its needed. Thank More

by kep99g
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicci Pollard
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care!

November 25, 2019

Car not 100% cleaned It was specifically pointed out to me at my time of service that my car would be washed and vacuumed. The car was sent through the car wash but the ca More

by reneemcdonnell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I have no idea
Feb 24, 2020 -

Lou Fusz Kia responded

We are very sorry to hear this. We will certainly talk to our team about this. We apologize for missing this and appreciate you taking the time to let us know.

November 25, 2019

replacement of sun roof It took four weeks to get sunroof replaced, never did get a clear picture as to why. Does the replacement come from a different country? Never got More

by richard_pettitt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Derleth
Nov 25, 2019 -

Lou Fusz Kia responded

Hello , Thank you for taking the time to tell us about your experience at Lou Fusz Kia. We appreciate your feedback since it helps us improve our service and your experience. As Service Manager of Lou Fusz Kia, I am sorry to hear that you found your service to be unsatisfactory. Please feel free to reach out to me directly by responding to this message so I can ensure you are satisfied with your experience. My phone number is 314-595-2940 if you prefer a phone conversation. Sincerely, Andy Stumm Service Manager Lou Fusz Kia

November 22, 2019

Great! My visit at Kia was quick and easy! The staff are wonderful! My car was done in a timely manner, and when I arrived to pick it up, the process went s More

by KR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Stumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Derleth
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and we are glad that this was the case with you! Please let us know if we can help you with anything else, thanks!

November 22, 2019

Excellent Service Department Lou Fusz Kia was great to work with. They were always responsive to questions and kept me informed of the progress of my repair. My car needed a maj More

by CHERILYNNQ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicci Pollard
Feb 24, 2020 -

Lou Fusz Kia responded

Thanks for reviewing your experience! We're happy to hear that you enjoyed your time with us.

November 22, 2019

Amazing The workers in the service department seem to always care and take pride in their job Kevin seems to always know what I need and never pushes anything More

by mrsb3939
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Derleth
Feb 24, 2020 -

Lou Fusz Kia responded

We're delighted to hear that you think so! Thanks for coming in to see us!

November 20, 2019

It was a very good experience I have always enjoyed coming to Lou Fusz the customer service staff are just wonderful. They make you feel welcome and like you are the most important More

by marush8956
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Nicole
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day.

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