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Lou Fusz Kia - Service Center

St. Louis, MO

4.5
2,545 Reviews

2,545 Reviews of Lou Fusz Kia - Service Center

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August 12, 2019

Oil change and rotation of tires Everything was done in the time they said it would be finished , the car was cleaned after they finished and everyone was very pleasant and informativ More

by CLEAN55CARLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicci Pollard
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you for the review and we value your business. We appreciate you taking the time out of your schedule to write a such a wonderful review. We look forward to seeing you at our dealership again soon. Please feel free to reach out to us if there is anything you need in the future.

August 08, 2019

Great Service Had a 8:15 appointment! They took the car right away! Explain everything too me what was being done and recommendation of additional services due! Zac More

by frgbahr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Feinstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Lentz
Feb 24, 2020 -

Lou Fusz Kia responded

We are so glad you had a great experience. We strive at offering a pleasant non-stress experience. If there is anything we can do for you in the future please let us know. We look forward to seeing you again soon.

August 08, 2019

An awesome experience with stellar customer service! From the 1st phone call until the guy completing the vacuum, my experience(s) are always very pleasant and everyone on the team makes an effort to ens More

by vlafaye1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Lentz, Nicci Pollard
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day.

August 07, 2019

What a great place! I have never been somewhere where they cleaned my car after service! Awesome! It was no trouble to get to work (personal escort). And they had no prob More

by earlyr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Derleth
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you so much for this excellent feedback and your very kind recommendation of our dealership. It was a pleasure to assist you and please let us know when we can do so again!

August 07, 2019

Always a Great Experience! This is the third time I have had my vehicle in for Service and each time was a pleasant experience. They have one of the fast oil changes in town and More

by jhannah1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Lentz, Nicci Pollard
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. Please let us know if we can ever help you in the future.

August 07, 2019

High Prices for Maintenance Services It was very extreme and ridiculous to be charged 20 dollars to replace a bulb that costs 4.95. Every service visit I’ve noticed your prices continue t More

by 12DALLAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nicci Pollard
Aug 19, 2019 -

Lou Fusz Kia responded

Thank you for reaching out to us. We value your feedback and will certainly take note. The price includes the price of the bulb as well as the labor for the time of installation from our service techs. We completely understand what you are saying and will remain competitive with other shops. Rest assured you have a factory trained technician that is working on your vehicle. Thank you again for reaching out to us and if you need anything please call us and ask to speak to the service manager.

August 05, 2019

Great Service - Great People My Kia Optima engine seized up and fortunately the extended warranty covered replacement. The Lou Fusz Kia service personnel were friendly and profess More

by pbuss22
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevin Derleth
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and we are glad that this was the case with you! Please let us know if we can help you with anything else, thanks!

August 01, 2019

Great Repair Work and Friendly Employees! Lou Fusz Kia Collision Center is the a fantastic body shop repair facility. They do incredible work on your car and have a very helpful and friendly s More

by GRETCHENT7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collision Center Employees, Brett, Dave, Tracy
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day.

July 27, 2019

Great Service Center While waiting for my car to have its oil change, the waiting room is the most comfortable with snacks and soda drinks available plus big screen TV. An More

by 69camssrs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Derleth
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you for the perfect star rating. We really appreciate you coming in to see us.

July 27, 2019

Another great service! As always Kia went above what i expected! They always let me know what’s recommended and what i should do moving forward. Thank you for always being g More

by livelovelish23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicci Pollard
Feb 24, 2020 -

Lou Fusz Kia responded

We are so honored to have you as a valued customer! Thank you for the great rating.

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