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2,634 Reviews of Lou Fusz Kia - Service Center
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November 17, 2024
There was a miss communication issue having to do with maintenance, the problem was resolved within an hour and was still able to pick my car up without having to wait over. I truly the one dealing my the maintenance, the problem was resolved within an hour and was still able to pick my car up without having to wait over. I truly the one dealing my the problem directly approached the situation with care and compassion and I want to also thank the ones working on the car taking the time to resolve the issue as well. Thank you to the Kia team! More
by Jessie.mireles
Verified CustomerEmployees Worked With
Jeffrey
November 13, 2024
The service was taken care of in a timely fashion and they were able to get both of the recalls on my vehicle taken care of in the same service as my oil change and tire rotation. Jeffery (unsure of last they were able to get both of the recalls on my vehicle taken care of in the same service as my oil change and tire rotation. Jeffery (unsure of last name) at the service desk made the experience pleasant as well. More
by jacobhensley1997
Employees Worked With
Jeffrey
November 12, 2024
I purchased a 2024 Explorer that had a small scratch on the rear passenger door pillar. I dropped the car off on 10-07-24. The repair took a month to complete did not get the car back until 11-8-24. After the rear passenger door pillar. I dropped the car off on 10-07-24. The repair took a month to complete did not get the car back until 11-8-24. After it was returned I put gas in the car and found scratches on driver side bumper and wheel flares damaged also wires hanging down in rear of my car. I am almost convinced something happened to my car other than the scratch while at the dealer. It looks as if the bumper was removed for a scratch on the door. I made numerous attempts to contact dealer or even service with no response. The only to get a hold of them is to call the new car sales and have them deliver the message. I even tried the text system they sent to me to get updates with very little response if any. I would not recommend Lou Fusz. I have attempted to contact service about the issue with no response again. I guess I don’t count now that the sale is final. More
by RJames
Employees Worked With
Brandon at Lou Fusz Ford
November 12, 2024
Ryan and Jake went above and beyond to make sure I was completely satisfied with my purchase! completely satisfied with my purchase! More
by SHARIONS
November 09, 2024
Clean waiting area. Advisor very helpful and knowledgeable. Very short waiting time. Employees care about their customers. Advisor very helpful and knowledgeable. Very short waiting time. Employees care about their customers. More
by terrischu56
Employees Worked With
Repair department
