Lou Fusz Kia - Service Center

Everything was great, was finish and service was good. All was ok with me and thanks All was ok with me and thanks More

I purchased my 2021 Kia Sorento in December and in the last two months, I have brought my car in twice for the engine light being on. I scheduled an appt last Thursday and dropped my vehicle off. I was co last two months, I have brought my car in twice for the engine light being on. I scheduled an appt last Thursday and dropped my vehicle off. I was contacted after my scheduled pick-up time and told that the tech had to leave and they were unable to complete my service. I had explained that I would be traveling the next day and would need to pick it up first thing Monday morning if not before. Monday morning came and I had heard nothing. I phoned 3-4 times and still no answer. By this time, I am now late for work and finally receive a call that "the tech will be in to look at it and they will be in touch shortly." No one called or returned any of my messages for any kind of update. It is now almost 5 pm and I am finally able to speak to a service rep and was told that they still didn't know what was wrong with my car and were waiting to hear back from Kia. At this point, I have been without a car for 5 days and had missed work. I asked how much longer I would be without a car and was told I could "rent one for $45 a day". No courtesy vehicle or shuttle service was offered. I was basically at the mercy of Kia at my own expense. This was a Kia problem and yet it was turning into a me problem. My car is under warranty and yet was advised to pay for a rental in order for me to have transportation. Upon asking to speak to a manager, I was put through to voicemail and now 3 days later, I still have yet to receive a return call. I have since picked up my vehicle and although we still aren't quite sure what the issue was..I can now drive it until it happens again. More

As is usual, I had a great experience with the service I received. I did not have an appointment, but they managed to fit me in. received. I did not have an appointment, but they managed to fit me in. More

Lou Fusz Kia Service Department is always so helpful. They always provide me with an estimate before service so I can digest the cost. When the vehicle is assessed they will notify me if there is a more They always provide me with an estimate before service so I can digest the cost. When the vehicle is assessed they will notify me if there is a more pressing repair that I need to prioritize. Can't beat the coupons, every little bit helps. The reason I purchased my second Kia at Lou Fusz IS the service department. More

Great service by Andy. He explained some maintenance that I might need. Lounge was very nice to wait in. He explained some maintenance that I might need. Lounge was very nice to wait in. More

Everything was well done. However, I was disappointed in the shuttle service, which was limited. I could have dropped off my car first thing in the morning, but the driver d However, I was disappointed in the shuttle service, which was limited. I could have dropped off my car first thing in the morning, but the driver didn't arrive until an hour after I needed to be in the office. More

Nicci was easy to deal with, she broke down everything I needed for my vehicle perfectly. I would definitely recommend her to anybody going to get service on their vehicle. needed for my vehicle perfectly. I would definitely recommend her to anybody going to get service on their vehicle. More

Nicci is the bestest! !!!! I need 5 more words why do you have to do that! !!!! I need 5 more words why do you have to do that! More

Each interaction with the service department has been worse than the last. The service department appeared extremely apathetic to the issues I have with the 2022 EV6 from the moment I contacted them abo worse than the last. The service department appeared extremely apathetic to the issues I have with the 2022 EV6 from the moment I contacted them about it. The issues were a charging issue (since addressed) and an USB connectivity issue (still not fixed.) The last interaction stemmed from a survey I was asked to submit by Kia after my last service. I also received an email from this dealership asking for a perfect score and if I gave them a perfect score I would be given a service credit of $25. I submitted my opinion with my concerns. I received a response from this dealership advising me to find a different service department if I felt I was not being cared for properly. So instead of addressing my concerns and trying to improve, their solution is to have me not return. I have no choice but to take their advice and share that advice with anyone who is willing to listen. I'm not entirely sure why I was sent an email today asking to review them again though. More

Friendly, fast service, comfortable seating area and free coffee! Also the dealership was not far from my house. Definitely a plus coffee! Also the dealership was not far from my house. Definitely a plus More