
Lou Fusz Mazda
Saint Louis, MO
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The check-in was easy. I waited on-site and my oil change, tire rotation and communication update was efficiently done in under an hour. Now that’s efficient. change, tire rotation and communication update was efficiently done in under an hour. Now that’s efficient. More
Very disappointed. 1) It appears that Lou Fusz's policy is to look at your service in order to recommend service. I changed my air filter 4 months ago and it is still very clean but you recommended a chang is to look at your service in order to recommend service. I changed my air filter 4 months ago and it is still very clean but you recommended a change. 2) My car wasn't wash although your policy is complimentary car was. 3) The price of my service when I booked it was $109. The final bill was $176.90. I inquired about the tire rotation and balance pricing on the screen at your location and on the appt setup as $59.99 but the bill was $69.99. When I asked the lady about that she blamed it on Madza. My question to her was. Aren't you Madza. $12 plus for shop supplies for an oil change and balance. What is that about? Overall, my experience was a very sad one for a simple oil change and tire rotation with balance. What is this world coming to when people can justify simple maintenance as rocket science. I'm not opposed to making money but this is absurd. More