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Lou Fusz Mazda

Saint Louis, MO

4.7
2,766 Reviews

925 North Lindbergh Blvd.

Saint Louis, MO

63141

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Showing 2,766 reviews

May 06, 2021

The initial transmission replacement covered under my extended warranty took a little longer than desired but was okay. unfortunately when I was told my car was ready and went to pick it up I drove it a More

by jack.Lindenschmidt@gmail.com
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jessica Madding
May 11, 2021 -

Lou Fusz Mazda responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.

May 06, 2021

This is the second car in less than two months we have bought. We went to another dealership, were not impressed, and called Devon from our first experience. He had us come down, hooked us up with an exce More

by carrieslittlerascals
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole in Finance, Devin Riley
May 11, 2021 -

Lou Fusz Mazda responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. If you have any questions, please don't hesitate to reach out to us again.

May 03, 2021

Shawn is always helpful and had my car ready after servicing very fast. My day wasn’t wasted because of it. I also like the late hours and Saturday options since I work More

by CHERIETURNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Degrasso
May 05, 2021 -

Lou Fusz Mazda responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.

April 25, 2021

Excellent service! Kept me updated over the cause of two days. Fixed a couple of things for free. Had me borrow a sweet loaner free of charge. Very satisfied! More

by jarnerkj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Alge
May 05, 2021 -

Lou Fusz Mazda responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!

April 25, 2021

Pretty seamless process. The salesperson immediately responded to my inquiry online which occurred on a Sunday and followed up Monday. We worked out a price in order to close deal. More

by CHAMMOND0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Riley, John Napoli
May 05, 2021 -

Lou Fusz Mazda responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you.

April 23, 2021

Very courteous, job completed timely, did not feel like I was overcharged like I usually do when taking a car to a dealership for repairs. More

by Happy Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Madding
May 11, 2021 -

Lou Fusz Mazda responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you.

April 14, 2021

I recently received service, however, the issue was not resolved and now my car is back at the service center. The issue is a safety hazard and I am not content with the service I have received. More

by PJEFFER2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Alge
Apr 19, 2021 -

Lou Fusz Mazda responded

We are so sorry for the problem. If this is not resolved please call us and ask for the service manager. We value your business very much and we want to make this right. Thank you very much.

April 08, 2021

No delay-work done quickly. Workers were friendly & helpful. Price was right. Couldn't be better. I waited for the hour+ and all was clean, lots of space and everyone wore masks. Drove off in my fresh More

by mgray813
Recommend Dealer
Yes
Employees Worked With
John Harman
Apr 13, 2021 -

Lou Fusz Mazda responded

We appreciate you taking the time to leave us a review. We value your business and look forward to helping you again in the future.

April 08, 2021

Very helpful, fairly fast, explained what I needed, and easy to understand, love the car wash, and to work with. The waiting area was comfortable and had a few snacks and water. I’ll come back More

by defrankj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Degrasso
Apr 13, 2021 -

Lou Fusz Mazda responded

You are the best! Thank you so much for taking the time to leave us a review. We value your business and look forward to serving you again soon.

April 07, 2021

My vehicle is still making noise more than ever and now the 4th time getting it looked at and told things are as tight as they can be and the fact that I have 87,000 miles. When told this I was very disapp More

by atberzon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam (Collision Center), Shawn Degrasso
Apr 13, 2021 -

Lou Fusz Mazda responded

Please call us and ask to speak to the service manager. We value your business.

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